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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Lost Account

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  • Lost Account

    I was attempting to send a ticket for my missing rewards on last week's Feeder Arena and my game reset. Now my Google account is linked to a brand new lvl2 account.

    I have unistalled and reinstalled the game over 20 times with the same result.

    I have invested too much time and $$$ into this game to receive zero support for this issue.

    My original account was on Kay84 which has been full for months. Can I please get some support to resolve this issue?

  • #2
    Have same problem here

    Comment


    • #3
      Please submit a support ticket

      Comment


      • #4
        Look I need help please , I lost my mind that had registered with google to enter your id kabam , and I wonder if there is any way I can return this account

        Comment


        • #5
          Originally posted by Kabam_sp4zrocker View Post
          Please submit a support ticket
          I have, that's what lost my account

          Comment


          • #6
            Ticket #03179767

            Comment


            • #7
              Originally posted by 40oz2Freedom View Post
              Ticket #03179767
              My ticket just got closed????? Without anything fixed?This is utter Bull****! I was polite and asked for assistance. This is how Kabam treats it's paying customers?

              Comment


              • #8
                Full Refund! Done with this incompetent company. I spent over $2k in 6 months on this game because I could afford it and I enjoyed the game. Now to be treated with disrespect from a consumer stand point, **** You!

                Comment


                • #9
                  same happened to my friend.

                  Comment


                  • #10
                    Ticket #03183229

                    Comment


                    • #11
                      Is there any way my ticket can get a response (03187323). I've been playing since Aug 9 and I really want my account back in Kay-84. I shouldn't have to go thru all this bs just because your game froze and I had to reinstall. Now I'm in lucan 77 as a new player. While all my gems and ss are in 84. Oh yeah and today's a summon storm so I'm really starting to get annoyed.

                      Comment


                      • #12
                        Is there any admin who can assist us we lost our chance @ arenas , summon storm and still waiting for respond last mail I got:
                        Hello there,

                        Thank you for taking the time to get back to me and for the verification information you provided.

                        Please ?provide me with an email that has never been linked to any Kabam account but that you would like to be connected with a Kabam ID now.


                        I look forward to hearing from you soon!
                        ?
                        Respectfully yours,
                        Rain
                        Kabam Support



                        ref:_00D301HgIt._500a0sXcyZ:ref

                        Comment


                        • #13
                          Originally posted by Kabam_sp4zrocker View Post
                          Please submit a support ticket
                          Spa can u please tell me what your support team doing I still can't access my account and support team didn't answer my mail for 2 days you guys make a mess and don't accept the responsibility .
                          Case number #03182078

                          Comment


                          • #14
                            Bump.
                            Day 4 with no resolution. Please don't let this drag on for weeks. I'm the 4th person from my guild (iKoniC) who has lost his account on Kay-84. Only one of us has gotten their account back.
                            ticket# 03187323 , I would like an answer or an acknowledgement that it is in progress.
                            If it sounds like I'm getting impatient, it's because I have over 5k invested into my account that I'm unable to use.

                            Edit: Just seen your post RC, Thanks.

                            Comment


                            • #15
                              Here's a post with the details & ticket numbers for our four guild members who have lost their accounts in the last 10-14 days.

                              http://community.kabam.com/forums/sh...d-in-one-guild

                              Comment

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