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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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I did something stupid, I think

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  • I did something stupid, I think

    Hello,

    My user name is Balaain Deux Epées (Realm: Mordred-20).

    Last night, I wanted to play some HOC, but while the game was loading, there appeared a message (loading was like 50%) that my account changed and that I had to log in or continue as a guest I didn't even know I had a login, so I continued as a guest but then there appeared the screen that said I had to choose between Camelot and Druids (so the very first message I got when I started this game).

    I was in shock because I don't want to lose all my progress. So I turned off the game and restarted but it doesn't ask for my login anymore, and the first screen I get is again the one from the very beginning of the game.

    What should I do now?

    Greetings and thanks for the help,

    Jacob

  • #2
    Clear game data, then it will get you to the base account, go to setting and log in your info.

    Comment


    • #3
      Won't that mean I lose all data? Is it not the same as uninstalling the game?

      Comment


      • #4
        1. click fb icon, if doesnt work
        2. login with kabam ID, if doesnt work
        3. remember, do you ever click sign up at setting and create new kabam ID, but show error message? if its true, you login with new kabam ID.

        Comment


        • #5
          So I have to log in via Facebook? I never did that..

          Originally posted by Nakula1984 View Post
          1. click fb icon, if doesnt work
          2. login with kabam ID, if doesnt work
          3. remember, do you ever click sign up at setting and create new kabam ID, but show error message? if its true, you login with new kabam ID.

          Comment


          • #6
            Heb je na het installeren ooit wel eens een account gemaakt in het spel of ben je gelijk gaan spelen. Als je nooit een account hebt aangemaakt dan heb je een probleem

            Comment


            • #7
              Kan mij niet herinneren dat ik ooit een account heb aangemaakt.. Maar kan ik dat op een of andere manier nagaan?

              Comment


              • #8
                Originally posted by JaakWinkelhaak View Post
                Won't that mean I lose all data? Is it not the same as uninstalling the game?
                Clearing data and uninstalling are the same. If your account isnt bound to gmail, kabam id or face, it will bring you to the base account which is the one you are playing.

                Comment


                • #9
                  Originally posted by JaakWinkelhaak View Post
                  Kan mij niet herinneren dat ik ooit een account heb aangemaakt.. Maar kan ik dat op een of andere manier nagaan?
                  Wordt moeilijk om dat na te gaan of je moet email hebben ontvangen van kabam reclame dan is dat in iedergeval je email adres die je opgegeven hebt. En anders zul je toch echt even een ticket moeten sturen naar support via de app. Wel bij vermelden wat je ingame name is en welke server je zat. Het kan even duren voordat ze reageren. Hoop voor je dat alles lukt

                  Comment


                  • #10
                    Originally posted by JaakWinkelhaak View Post
                    Kan mij niet herinneren dat ik ooit een account heb aangemaakt.. Maar kan ik dat op een of andere manier nagaan?
                    Mijn hoofdaccount bleek niet gekoppeld te zijn aan een kabam-id. Toen ik een keer de app (uit frustratie ;-)) had verwijderd bleek ik daarna dit account niet meer te kunnen benaderen. In plaats daarvan waren twee kleinere accounts gekoppeld aan kabam-id's. Ik heb een ingame ticket gestuurd en kabam heeft een kabam-id aangemaakt en die hieraan gekoppeld. Ik kreeg wel het gevoel dat het hielp dat ik op dat account aardig wat geld uitgegeven had. Hopelijk heb jij dat ook, dan willen ze je misschien wel helpen. In ieder geval gewoon proberen!

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