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Dragon Chest - Short Change Bug

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  • Dragon Chest - Short Change Bug

    The promo for the dragon chests says that it contains Valraak, Icemaw, Dragon Enchantress, Dragon Fairy as well as 5X Stamina or mana potions or 5x Summons Stones.
    I opened some up but every time I got Stamina/Mana/Summon Stones, I only received 1.
    It did not say up to 5X but 5X.
    Please look into this. I will open a ticket as well.
    I did not keep track of how many times I got a stamina/mana pots but I did keep track of the stones.
    I received 1 stone, 15 times. So instead of receiving 75 stones, I ended up with just 15.
    I would hope that this can be considered. Thanks

  • #2
    It happen to me to..instead 5 i only get 1..n u know what happen when i submit a ticket..they say i give u 5ss..only 5ss from more than 50 cheat i bought..they dont even understand what is the problem..Hello,

    Thank you for writing back with your feedback on these drop rates. I hope you are having a good day.

    At this time, I can confirm to have gathered all feedback that you have provided and forwarded it to the Game Team for review and consideration. I’ve reviewed your case and I agree that we can absolutely provide a bit more for you to help address your concerns, so I’m happy to report that I’ve already gone ahead and added another 5x Summon Stones to your account. Please note that if you do not see this on your account right away, you may need to force refresh the game.

    Thanks again for your support - as always if there’s any other issue we can assist with in the future, we’re here to help!

    Best wishes,


    Xondria
    Kabam Support
    *Visit our Forums to join in on community discussions and to stay informed!*
    http://community.kabam.com/forums/forum.php

    Anyone from GM can help them to solve the problem?

    Comment


    • #3
      They basically told me that they "investigated" and found that the chests were supposed to be "up to 5X" yet thats as unbelievable as it gets because every single chest that had a pot/stone came in quantities of 1.
      No way I was unlucky that many times.
      The rep did tell me they'd pass it over to the game team and asked me to give them time.
      I told them that if I don't get a response in 30 days then I am going to escalate the issue.
      I hope that I have to be contacting iTunes and the BBB again.

      Btw thanks GMs for standing there and saying nothing about this obvious discrepancy.
      When was the last time that a chest did not guarantee at least 5 pots?
      Smh whatever
      This is the #1 reason that I will not be getting any chest of chests this month.

      Comment


      • #4
        I don't think its right saying were suppose to be..when kabam said 5 it have to be 5..cause if it have opportunity to get one they will say up to 5..
        So 5 is 5..no other interpretation
        About no way you will get unlucky that many times than u dont know kabam....they wont be any curse everyday if kabam that nice so yes u can be unlucky that many times

        Comment


        • #5
          Send a support ticket

          Comment


          • #6
            Already have spaz..n I write u above the feedback from them..but thanks for the response

            Comment


            • #7
              The GM team has looked into this and we have pushed it to the support team. They should be prepped on the issue momentarily. This is small fix but potentially on a large scale. We want to make sure this is resolved in a clean and efficient manner.

              If you have submitted a ticket please do not make a new one simply respond to your previous ticket. If your previous ticket has been closed open a new ticket and state your last ticket number to connect the two cases.

              Comment


              • #8
                misleading advertising on sales - TICKET 03166942 - 03173436

                Same happened to me, I bought 90 chests. I got 33 summon stones, 17 mana potions, 21 stamina potions and 19 cards ( fairy and witch) only.

                All they said was "Im sorry".


                I want my gems back or at least the right number of my stones and potions.


                Lame service.

                I opened another ticket referring to my older one and in the fórum I discovered some players got their stones and potions from Kabam.

                5 is 5, not up to 5. Ill be contacting Google Play and Apple about this case if i dont have my case fixed.

                ¥ HASHIRAMA ¥

                Morgana 91

                Comment


                • #9
                  i bought some. not sure how many i got jipped on but would like to get what i paid for here.
                  I sent a ticket to support and this is the message i got, also not sure what my support ticket number is
                  Hello,

                  Thank you for writing to us about this situation with these latest Chests. It is good to hear from you, though I am sorry to hear that it is a result of this incident. I hope you are having a good day in spite of the circumstances and I would like to assist you however I may!

                  Please know that I completely understand how this situation would be concerning and I want to apologize for the trouble this incident has been for you. I have submitted your feedback right now about the situation to the Game Team who is thoroughly investigating this matter. Should they discover any errors, they will be remedied posthaste.

                  I apologize again for any delay in the resolution to this issue and thank you for your assistance while we work to address the matter in hand. Thank you very much for your time and consideration.

                  If you need any further help within the game, please write in again and we'll be glad to assist!

                  Kind regards,

                  Xondria
                  Kabam Support
                  *Visit our Forums to join in on community discussions and to stay informed!*
                  http://community.kabam.com/forums/forum.php

                  Please keep me updated on this issue

                  Comment


                  • #10
                    Unfortunate turn

                    Hello Sp4,

                    I did exactly as you instructed and here is the following response provided:


                    Hello Jov,

                    Thank you for taking time to write us back.

                    I am really sorry to know that you are very much disappointed about the rewards of the Dragon Chest promotion. As we mentioned previously it is not the guaranteed Items from the promotions, 5 Summon Stones, Mana Potions and the Stamina Potions is only a chance to win up to 5 Summon Stones, Mana Potions and the Stamina Potions. However , as you are a valued customer, I have gone ahead and allocated 5x Summon Stones, 5x Mana Potions and 5x Stamina Potions, to your inventory as an accommodation for the inconvenience.

                    I wish I could have ended up giving you more of these Items, but please know that we have certain limits to allocate the Items and this is what the maximum what I can do from my side. I do sincerely apologize for the inconvenience this has caused.

                    Thank you for your understanding in this matter. For any further questions and concerns please feel free to write in and we'd be glad to assist you.

                    Regards,

                    Sam
                    Kabam Support.





                    So after expressing some disappointment and him replying with some more frustrating nonsense and closing the ticket, here is my reply:



                    Hello Sam,

                    While what you are saying about chest items being based on chance is halfway true, it is not true in this case because all of your chests offer a base item and a chance item. I did not open this ticket based on not winning a chance item.
                    I am opening it because the ad stated that 5 is the base. It did not say 1 is the base. Simple.
                    I take great offense that you would intentionally not recognize this fact as if I do not know what I am talking about.
                    All of your talk about customer service is so utterly meaninigless when reps attempt to intetionally lie, mislead, confuse and ignore their customers.
                    You have yet again reinforced kabam's terrible reputation with its customers.
                    Being that your own forum reps said that getting 1 item was an error and that you'd be better preppared to handle this situation and you did nothing to confirm that, I hope that you will be better preppared to handle the complaints that I will be filing.
                    Thank you for your time but I do not appreciate your dishonesty and your attempt to take me as a fool. I know what the ad says, I gave you a screenshot and I know how the chance factor works. I do not get why you cannot simply honor what was advertised or at least admit that there was a mistake and that these chests were not offering a chance to win 5 items but rather were offering a chance to win a 6* card with a minimum of 5 items. Especailly with another kabam source admiting there was a mistake.
                    I have opened hundreds of chests and I know what I am dealing with.
                    Why must you reps have such a lack of integrity? It is ridiculous.
                    But then again, I am not surprised because this is more of the norm when it comes to kabam support.
                    Anyway, I hope not to run into you for future issues.

                    Sincerely,
                    Jov




                    Should I have came back here and sought your help?
                    I guess maybe? I don't know. Was I too harsh? or not harsh enough? lol
                    I guess this is just another example of why players/customers come off as so unhappy with kabam.
                    I hope others can learn from this. False advertising can happen to anyone.
                    I guess kabam is getting the last laugh for me posting that April Fool's thread about this issue.

                    Comment

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