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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Fellow Gamers - We need your help

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  • Hemin
    replied
    +1

    Today happened to me a semi "hack" in my account as it happens in the past. I always login with google account, and today one of my devices asked about login password from different account (hotmail?¿?) as in the past. I reinstalled HoC, and now my account don't load my game from google, only a new game!!

    I have my progress in the others devices, but when I reinstall the game, I lost my progress and the game is changed for the new one...

    Leave a comment:


  • _Dohko_
    replied
    Huge +1

    Hope this doesn't happen to me...

    Leave a comment:


  • Keyser Soze 82
    replied
    +1 totaly disaster

    Leave a comment:


  • BLueFiRed
    replied
    send a ticket about the weather and about missing cards and you will get the same answer " your money makes our work faster and better"

    Leave a comment:


  • imaiwn
    replied
    +1 I have never experienced a gaming company worse than Kabam in my life. Been playing games for about 25 years.

    Leave a comment:


  • adzy bery
    replied
    yea our realm guaiwn 81 has hackers in it atm and there not doing anything about it

    Leave a comment:


  • Leoric merlin83
    replied
    +1 from me. Im kinda hooked on this game but every now and then stuff like this makes me wish I never picked it up. Event aside. Compensation should be for stress of deleted chars at the time especially as we know kabam can ignore these pleas and we might not see the cards again.

    Leave a comment:


  • gereldo
    replied
    +1 for me I'm not happy with the way we are being treated

    Leave a comment:


  • jax92
    replied
    i cast my vote in ur side

    Leave a comment:


  • Layen
    replied
    +1 I sympathize with you and hope that this is not gonna happen more often.

    Leave a comment:


  • Adbeel Naim
    replied
    My friend I asure we do care about your situation. My case for example is that I haven't been able lo read the forum because I'm a hard working father, work and family take lots of my time, but do care about your lose. I come from the oldest Spanish server, like you I'm an old player. I will support your cause by closing my pocket for 1 month....and yes they will notice because I'm a big spender. Noboday deserves to be treated this way. Kabam has demonstrated we are just $$$$ and nothing else....your realm has my full support
    1+
    1+
    My name is Adbeel Naim in the game and I'm from Galahad 5
    Just in case kabam wants to punish us for supporting you....here's my inf
    Good luck my friends and a big hug

    Leave a comment:


  • Ataraxia1122
    replied
    I feel for you

    +1. I would have quit if Kabam does not react.

    Leave a comment:


  • Eddie1980
    replied
    Originally posted by annouvis25 View Post
    +1 from me. I am the leader of greece guild i didnt lost my cards but 2 members from my guild(mr.Milano, gereldo) did. i believe the 3 s.s with pot from the developments is a joke for 3-4 days without playing . thing about that in 2 days i collect 110 s.s from the city. with thi behavior all good players will stop at the end. we are not only to put money in this <<FREE>> game .I know when a player spend a money its his responsibility but at least you must respect this players-costumers
    Well after a whole week it seems ppl dont care. This is a lost battle.
    Better to just quit - there are many games with much better customer care ill just move to one of them.

    Leave a comment:


  • annouvis25
    replied
    +1 from me. I am the leader of greece guild i didnt lost my cards but 2 members from my guild(mr.Milano, gereldo) did. i believe the 3 s.s with pot from the developments is a joke for 3-4 days without playing . thing about that in 2 days i collect 110 s.s from the city. with thi behavior all good players will stop at the end. we are not only to put money in this <<FREE>> game .I know when a player spend a money its his responsibility but at least you must respect this players-costumers

    Leave a comment:


  • Kayser_End
    replied
    +1
    This is the kind of problem you can't just ignore

    Leave a comment:

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