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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.

Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Bring back Aaron!

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  • #1

    Bring back Aaron!

    Aaron seamed to be the only mod who cared about this game why did you take him away? He used to play daily in game with us and chat to us about problems, new things coming and explain the game to noobs. The big thing is he used to tell it to us straight and not IGNORE us or tap dance around things like the rest of you and support does. If we had a problem and Aaron was on he would fix it right then and there for us, support just says sorry there is no way for us to do these things. I don't get it why could he do it right there on the spot but it takes weeks for support to just say sorry we can't help you at all now?!?
    Missing prizes or cards or anything that was supposed to be there but wasn't aaron used to look at your account verify that ya you should have it and give it to you if you didn't have it. That took minutes but now like I said it takes weeks to months to say no we can't help you because you have no screen shots as proof! This is stupid. Right now my guild is missing a leader and almost all the officers but support says no we can't help you which is a lie! Aaron used to go onto my account and give me advice on what I should do to my deck or even set it up for me. So why if he can do that can't support go onto the inactive leaders account and just appoint one of our officers as the new leader. Simple easy solution but they still say no there is nothing we can do.
    My guess is all of the support and the new mods here are outsourced people who have very little or no knowledge of this game at all because of the responses we get from all of them if they even take the time to answer us which normally they don't. I don't get why they answer stupid threads like what your deck is or unimportant threads that have nothing to do with the game or ones about I can't spend why but they can't answer important things like missing stuff, players can't log in, cheaters, new content...... In the important threads they just say contact support. Lmao like that's going to help!
    Get a new staff or atleast hire people who care about the game and us players!
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  • #2
    They moved Aaron to another game, because they know he is competent. Sp4z is doing a good job, however he lacks to respond to the main issues of the game or forums threads.

    In my theory, Kabam knew the game was dying and Aaron is an important asset, so they moved him to the Hunger Games one for him to manage that, because that game is currently more popular than HoC. The funny thing is they probably use HoC as the beta for the Hunger Games because from what others have told me, both games are the exact same.

    Kabam is failing really bad and what's sad is that this game had so much potential to be one of the best card games...........imo

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    • #3
      aaron did not move to hunger games.

      he was moved to Marvel and Fast and furious game.

      And while i do agree aaron was a great GM, Sp4z is doing a good job too. I definitely like his humor a lot more than the others.

      I really do believe the GMs are trying to get things done but as the publishing company and not the developing company, their hands are tied to the pace of the dev team.

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      • #4
        Originally posted by illidan420 View Post
        They moved Aaron to another game, because they know he is competent. Sp4z is doing a good job, however he lacks to respond to the main issues of the game or forums threads.

        In my theory, Kabam knew the game was dying and Aaron is an important asset, so they moved him to the Hunger Games one for him to manage that, because that game is currently more popular than HoC. The funny thing is they probably use HoC as the beta for the Hunger Games because from what others have told me, both games are the exact same.

        Kabam is failing really bad and what's sad is that this game had so much potential to be one of the best card games...........imo
        I thought kabam moved smash to hunger game and Lord of the Ring

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        • #5
          All are a useless.
          From 12 / 02 / 2015 I can not play.
          Support of **** !!!!!

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          • #6
            I don't like to bad mouth the mods but they really aren't doing a good job. They never deal with any proper issues but they acknowledge the dumb *** threads that have nothing to do with problems in the game. The only problem they jump on is when someone says they are having a problem spending money in game. The cheaters they never say anything and missing or didn't get anything they send us to a support system that probably doesn't know what 2+2=. Like I said Aaron dealt with these problems right away. They don't at all.

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