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GK token bug

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  • GK token bug

    This is the 4th time I wasn't rewarded my GK tokens from the wheel. Fix this bug! Customer support is, of course no help on this issue. The first time I let it slide. Second time I reported it to CS, they said send a screen shot, which I didn't have since I didn't realize I was being ripped off again, thus called a liar. Third time, send a screen shot and no response almost a week later, ticket number 03092926. Today fourth ticket which I'm sure will be swept under the rug ticket number 03101992. Over 9000 tickets have been issued between my ticket numbers 3 and 4, what a joke...

  • #2
    I am having the same issue.... Guess we shouldn't get excited when getting x3 gk tokens. And hope you get all of yours weekly. Support s nothing but a bunch of lazy people that don't do their job. Hence the copy and paste emails.

    Comment


    • #3
      Me neither, rolled 3 tokens and received nothing but card

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      • #4
        Happen to me once i didn't get my 3 GK tokens reward from the wheel but after that i got all reward normally.

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        • #5
          I have lost 3 GK tokens too ... (2 weeks ago)

          And Im starting to be little pesymysthic .. I didnt sent a ticket ...

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          • #6
            Yup same thing happened to me last week. Spun 3 gk token, got none

            Comment


            • #7
              Same for me! 3 times 3x3gk tokens I havent received!

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              • #8
                Originally posted by missdemeanor1 View Post
                I am having the same issue.... Guess we shouldn't get excited when getting x3 gk tokens. And hope you get all of yours weekly. Support s nothing but a bunch of lazy people that don't do their job. Hence the copy and paste emails.
                Yes, I wished I'd at least won the fruit baskets so I could try to revive the daily depleting points. If they're not going to fix it, at least remove the option to win it. I also just burned 1000+ tickets on the SAME 10-12 people in the revengers arena, all for a few pots!

                Comment


                • #9
                  Reply from the ticket I sent today...

                  As a gamer myself, I can certainly sympathize with how frustrating this would be. I wanted to take a quick moment to apologize the inconvenience this has caused. I would like to inform you that our game team has confirmed that Grail Knight features are functioning as intended and there is no bug in the game. However I will take this as a feedback and relay your message to our game team. I do sincerely apologize for the inconvenience this has caused.

                  Typical response. See the lie? Game team confirmed is functioning as intended... (so maybe it's not supposed to give 3 tokens? ) But yet he is going to relay it to the game team!?! What? I thought you relayed it to them and they said it was working correctly, so you are going to relay it again? Duh! I wonder what he told them the first time? Nothing perhaps?

                  Comment


                  • #10
                    Reply from 3rd ticket...

                    As a gamer myself, I can sympathize with how frustrating this would be, and would like to assure you that we share your concern regarding this issue. However, after further review, we were unable to verify the loss of the Grail Knight tokens from your account. I have forwarded the information you've provided up for review, as any issue would need to be identified and resolved within the developers on the game team. I'd appreciate your understanding with this matter.

                    I've gone ahead and allocated 1x Summon Stone to your account as a courtesy.

                    Woohoo 1 fooking SS!

                    Comment


                    • #11
                      I submitted a ticket and they fixed it and awarded me the prize.

                      With that said they said it's a visual glitch and the 3 should be just 1, so if you want credit probably should submit before it's changed.

                      Comment


                      • #12
                        i think it only gives out 1 Token instead of 3 tokens. noticed this on my last token and got 3 but was only allowed one more play.

                        so from their end, they see a payout but it's obviously only dishing out 1 and not 3.

                        Comment


                        • #13
                          Here is exactly what support sent me: We have confirmed an issue with this reward payout and will be investigating potential solutions. I believe it is a display issue; rewards are supposed to be (1) GK Token though the display shows otherwise. Keep in mind if you receive this rewards again, you will continue to receive (1) GK Token until we can correct the reward payout or the display.

                          That said, I do want to apologize for the confusion caused by this. I went ahead and allocated (2) additional GK Tokens per the reward display as a one time courtesy. Thank you for helping bring this to our attention!

                          If you have any other questions or concerns, please shoot us a message. We would be more than happy to help out with any future issues you stumble upon.

                          Comment


                          • #14
                            Originally posted by bbatardo View Post
                            Here is exactly what support sent me: We have confirmed an issue with this reward payout and will be investigating potential solutions. I believe it is a display issue; rewards are supposed to be (1) GK Token though the display shows otherwise. Keep in mind if you receive this rewards again, you will continue to receive (1) GK Token until we can correct the reward payout or the display.

                            That said, I do want to apologize for the confusion caused by this. I went ahead and allocated (2) additional GK Tokens per the reward display as a one time courtesy. Thank you for helping bring this to our attention!

                            If you have any other questions or concerns, please shoot us a message. We would be more than happy to help out with any future issues you stumble upon.
                            Very lame excuse from their side, it's not a visual glitch, since there's another slot for a single GK token on the roulette; previous to wide release, If I'm not wrong it gave the 3 GK tokens rewarded propperly, now they just nerf everything and call it a "visual glitch". Almost every new aspect of the game went to crap after the update, GK Nerf, Tower Nerf, Arena Matchmaking algorithm is lame, at least the GM Team are really trying to help us a bit by releasing good and decent arenas. Now we just need the whole Heroes of Camelot team (Sales, Support, Developers) to be replaced with people like Smash, Aaron and Sp4z.

                            I also sent a couple of tickets from the same issue, the first answer I got was that "after further review we were unable to verify any loss of the tokens from your account. After further review of the screenshot provided by you it shows that you had received 1 Grail Knight token" even when I clearly provided a screenshot pointing that I should've got 3 and got only 1. The latest response to my ticket was that they've forwarded it to the Game Team, so I have nothing else to do but wait.

                            Funny that I also mentioned the Summon Pre-select function not working propperly and what they said is this: "Regarding the pre-select feature, I can certainly understand your concern regarding this issue. However, after checking with the game team it is confirmed that the Grail Knight Event is working as intended and they were unable to find any issues with the event". So, I'm not sure if they think there's no issues with the Game, or if they're in the Dark.

                            Comment


                            • #15
                              Originally posted by bbatardo View Post
                              Here is exactly what support sent me: We have confirmed an issue with this reward payout and will be investigating potential solutions. I believe it is a display issue; rewards are supposed to be (1) GK Token though the display shows otherwise. Keep in mind if you receive this rewards again, you will continue to receive (1) GK Token until we can correct the reward payout or the display.

                              That said, I do want to apologize for the confusion caused by this. I went ahead and allocated (2) additional GK Tokens per the reward display as a one time courtesy. Thank you for helping bring this to our attention!

                              If you have any other questions or concerns, please shoot us a message. We would be more than happy to help out with any future issues you stumble upon.
                              Thanks for this! Now I can call them a liar, with proof.... again! I bet 1 million dollars I won't receive a reply.

                              Comment

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