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SOLVED: Can't Login!

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  • #16
    Originally posted by Coccolo View Post
    How long did it take to get it started?
    I took me like 10 tries maybe a couple more than that but eventually I was able to get past the tutorial and get to my regular realm


    • #17
      Originally posted by Coccolo View Post
      How long did it take to get it started?
      For me, it was almost no time. Logged, tapped, tutorial jammed, restart, logged tapped, tutorial skiped, chose server, done.

      For others it took some time and trial and error, but eventualy gave in as Jordan and luteuel said


      • #18
        I can explain in Spanish? I do not understand well


        • #19
          Originally posted by jordanvn View Post
          I took me like 10 tries maybe a couple more than that but eventually I was able to get past the tutorial and get to my regular realm
          I come at the tutorial and I can not go on .. that will be mistaken to click


          • #20
            Bueno primero que abrí el juego. Después de que he escrito en mi contraseña. Ahora , tan pronto como he escrito en mi contraseña , hice tapping rápidamente el botón " Iniciar sesión" a continuación, lo sostuve . Así que rápidamente pulse durante 10 segundos y luego mantenga presionado el botón de inicio de sesión hasta que la barra de carga va al 70 % . Después de que le inicie sesión en el tutorial, pero acaba de hacer el tutorial y luego volver a su reino. En el camino se puede llegar a través de una pantalla "Conexión inestable " que aparecerá . No se preocupe sólo mantener pulsado el botón " Aceptar " hasta que desaparezca la causa que va a desaparecer con el tiempo . Después de algunos intentos usted será capaz de acceder a su cuenta y pasar el tutorial

            Lo siento por la mala causa española he usado un traductor


            • #21
              someone pass me your whatsapp me explain why better?


              • #22
                i joined into the game, thanks a lot


                • #23
                  Help me cocco


                  • #24
                    Originally posted by Coccolo View Post
                    i joined into the game, thanks a lot
                    Yay!! I'm so glad to see this working for many of you. Hopefully we can all help re-direct people to this thread for assistance for now until the problem gets formally resolved with the development team.

                    I watched Jordan and Lutuel go through it and while they did indeed have to try many times and ask a lot of questions along the way, eventually it worked for them both. So please do not give up and be sure to ask questions here until you get what you need; I'm sure they'd be happy to help more folks.


                    • #25
                      Originally posted by F4ll3n View Post
                      Well people, here I bring the solution to those of you that can't Log in, how do I know it works? Happened to me, I solved it, shared with some friends of mine that had the same issue, and they also managed to log in.

                      Here I share how to fix it:
                      When you start the game and it loads, at 65% you will be asked to enter your Kabam ID and password, and after you do so, INSTEAD OF tapping "Login" button, you will have to either rappidly tap it or hold it, and it WILL jump to 70% and join the server, starting by the tutorial. That's a good sign, and it means you're almost there. (For those of you that don't get to 70% just try again, it happens, and takes a few seconds, could be 1, could be 5, could be 30, but it eventualy will give in)

                      When in the Tutorial, regardless of which faction you choose, you may get an "Unstable connection message" or the game may just simply freeze at the tutorial. If that happens you need to close the game and open it again, and at 65% it will ask for your data (you already know the deal, rappidly tap or hold the "Login" button for as long as it takes to get you to 70%, as I previously said it WILL happen, this way you're forcing the login server to proceed), and again you will start with the tutorial, It may give you the "Unstable connection" message or "Your account is logged on another device" message, you just have to retry, patience is the key.

                      Finally, after you've passed or skipped the tutorial, you will be able to return to your home realm correctly.

                      EDIT: Feel free to share the method that worked for you
                      btw, sorry about my english, it's not my native language :P

                      I hope this helps you all.


                      Not Heroes of Camelot Support

                      Thanks man. I'm stuck at the connection unstable part for about an hour but I'm going to keep on trying. Thank you for getting me this far anyway. it's better than seeing the infuriating login screen.


                      • #26
                        Originally posted by Xsmoker105 View Post
                        Thanks man. I'm stuck at the connection unstable part for about an hour but I'm going to keep on trying. Thank you for getting me this far anyway. it's better than seeing the infuriating login screen.
                        Bro when you are stuck at the connection unstable part, keep pressing the "ok" button until the connection unstable sign dissappear. You don't have to restart there


                        • #27
                          Im stuck whenn i confirm card and thenn unsrable conection should i countinue click ok ir restart?


                          • #28
                            Tried for about 45 minutes... no luck. But, I can see how it might work eventually. Honestly, I don't care if I ever get back in. Tired of this nonstop incompetence from Kabam.

                            Thanks for sharing this though, Fallen.


                            • #29
                              THANK YOU!!!!!!!

                              You guys are awesome!!! I just got home from work and after being locked out over 36 hours I was in the game and back in my home realm in less than 20 minutes!!! Many thanks!

                              Just keep repeating until u get trough the tutorial like he said, the first time u get past the tutorial u will be able to switch realms !!!!


                              • #30
                                What you say! !! Help me
                                Sorry me english