Dear GM or Sp4

It happen again 2 times missing in 2 days. Please help me out with these Arenas' ranked rewards missing

Username # MickeyME
Realm # Arthur-21

- Big Step Arena @ Rank 2 ( 15ss + 5 stam pots + 5 mana pots)
- Guild Scroll Arena @ Rank 1 ( 15 each for 2 kinds of Scroll)

Here my Ticket ID and Screen Shot for these two Arena Ranked missing reward : 03049971



Highly respect,

Thank you.