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Thanks "Support" Fallen Vambrael-chests (sarkasm off)

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  • Thanks "Support" Fallen Vambrael-chests (sarkasm off)

    So i contacted the support-Team to get a refund because i dont want this chests anymore...
    They said that they cant give me a Refund because i oppened the first day (won about 12 tickets) and so its impossible.
    so i wrote back and told them they could just remove about 100 Tickets or more from my inventory i havent opened day 5 so who cares about this small amount of tickets....but nothing
    Im really dissapointed about this and i think i cant be the only one here!
    So please lets find a solution together


    btw sorry for bad english but it isnt my first language and im mad...

  • #2
    my ticket for refund request was closed directly with no response

    Comment


    • #3
      nothing new here. Its the usual disconnect between the Support team and the forum GMs.

      Comment


      • #4
        The best thing to do is waited out. I've purchased 8 on 29th of January stating that we will win it. On the 30th of January, they put the banner up stating a chance to win. Either way is misleading to those that spent to get it. I consider that a fraud if the cards is not deliver on the promise date.

        I recommend you all take pics on the last day to prove your claims with either Google, iTunes or your cc company.

        Comment


        • #5
          Originally posted by Pigbelly View Post
          The best thing to do is waited out. I've purchased 8 on 29th of January stating that we will win it. On the 30th of January, they put the banner up stating a chance to win. Either way is misleading to those that spent to get it. I consider that a fraud if the cards is not deliver on the promise date.

          I recommend you all take pics on the last day to prove your claims with either Google, iTunes or your cc company.
          Sure the GMs will sort this out ... Else you will easily get refund from Apple/Google/etc

          Comment


          • #6
            Originally posted by drair View Post
            Sure the GMs will sort this out ... Else you will easily get refund from Apple/Google/etc
            Quite funny BTW, the text in the shop still say that you will win on day 5 ... And not a chance to win

            Comment


            • #7
              Originally posted by Mehrunes_Dagonx View Post
              So i contacted the support-Team to get a refund because i dont want this chests anymore...
              They said that they cant give me a Refund because i oppened the first day (won about 12 tickets) and so its impossible.
              so i wrote back and told them they could just remove about 100 Tickets or more from my inventory i havent opened day 5 so who cares about this small amount of tickets....but nothing
              Im really dissapointed about this and i think i cant be the only one here!
              So please lets find a solution together


              btw sorry for bad english but it isnt my first language and im mad...
              You need to ask a refund to Google play or Apple, they refund you your money for sure.

              Comment


              • #8
                Originally posted by santiaguinel View Post
                You need to ask a refund to Google play or Apple, they refund you your money for sure.
                I'm trying that but can't find the way to do it. You can only ask for refunds of entire aplications, you can only ask for ingame refunds to kabam in that case.
                So in case they dont give my money back i will have to demand them and fill an official complaint form.

                Comment


                • #9
                  Originally posted by Didito View Post
                  I'm trying that but can't find the way to do it. You can only ask for refunds of entire aplications, you can only ask for ingame refunds to kabam in that case.
                  So in case they dont give my money back i will have to demand them and fill an official complaint form.
                  No, really you can and Google refund you just folie this steps: To this we must go to the My Orders, the web of Google Play, and together with the application to return select Report problem with option I request a refund, give reasons for return and wait to see if Google accept return.

                  Comment


                  • #10
                    Originally posted by Didito View Post
                    I'm trying that but can't find the way to do it. You can only ask for refunds of entire aplications, you can only ask for ingame refunds to kabam in that case.
                    So in case they dont give my money back i will have to demand them and fill an official complaint form.
                    In my orders section in the Google play web you can see all your parchase aplicatione and other stuff and you can order your refund

                    Comment


                    • #11
                      Originally posted by santiaguinel View Post
                      In my orders section in the Google play web you can see all your parchase aplicatione and other stuff and you can order your refund
                      I tried and nothing, i can see all my orders but nothing else. =( ther are no options

                      Comment


                      • #12
                        Sp4z - I'm running into the same issues with support over these chests. Is there nothing you can do to help?
                        I bought 9 and opened 4 days of them before I was informed the description changed. Found your post on the forum and proceeded to ask support for a refund before I hit my 5th day. I really don't want to have to take this to iTunes. What are our options?

                        Comment


                        • #13
                          Originally posted by Chief Baz 1 View Post
                          Sp4z - I'm running into the same issues with support over these chests. Is there nothing you can do to help?
                          I bought 9 and opened 4 days of them before I was informed the description changed. Found your post on the forum and proceeded to ask support for a refund before I hit my 5th day. I really don't want to have to take this to iTunes. What are our options?
                          I finally got my refund, kabam just closed my petition, they are just a bunch of thieves, imagine all the ppl that bought that chests and didnt bother to ask for refund or didnt know how to do it....
                          Just ask itunes for a refund, i did to google in my case.

                          Comment


                          • #14
                            very thanks kabam
                            were reimbursed the gems that I spent

                            Comment


                            • #15
                              There you go buddy:

                              http://www.bbb.org/greater-san-franc...isco-ca-361569

                              Comment

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