Forum Rules [Updated 12/21/2016]


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Tropical chest, collected but dissapear (not in inventory), Sp4z please Help !!

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  • Tropical chest, collected but dissapear (not in inventory), Sp4z please Help !!


    I just collected my rank rewards for the event which are 15 ss and 10 chests, but when i check the inventory, the stones count went up by 15 , BUT THE CHESTS ARE NOWHERE TO BE FOUND, i double checked and tried to restart the game but that didnt help, i also tried switching device which also gave the same result. please fix this.

    anyone got the same problem with me ?


  • #2
    support ticket case number 03034763


    • #3
      bump bump bump


      • #4
        Bump ...... :P


        • #5
          help please,..sp4z..or smash


          • #6
            Yo sp4z... u replied on other threads.. do take a look at mine please.. your support team ignored me for days


            • #7
              The chests should be there. Check with support again if you don't have the chests because they should be popping up in everyone's inventories now.


              • #8
                Originally posted by Kabam_sp4zrocker View Post
                The chests should be there. Check with support again if you don't have the chests because they should be popping up in everyone's inventories now.
                Sp4z, the chests are not there, ive just checked this morning and i tried email-ing your support team but they did not reply i tried TWICE emailing them, im not talking about the temporal arena chests ( vambrael fallen), im talking about the Volcanic island event rank rewards (tropical treasure chests), there are only 13 distinct items on my inventory : blue pots, yellow pots, two slots of tickets, summon stones, two slots of streaks, stat reset, and 5 slots of chests

                your help is greatly appreciated, support ticket number 03034763


                • #9
                  Sp4z, your support team said that they were unable to confirm that i won those chest, apparently your server did not record properly, this is what your support team stated :

                  "Thank you for contacting us. If you ever need anything else from us in the future please open up a new ticket and we will see what we can do.

                  After reviewing the loot you received from these Items I was unable to verify your account winning this Item. Typically when a player is rewards with a Item the data is instantly recorded on our servers. However reviewing your account I was unable to confirm this particular Item being won.

                  Player Experience"

                  i sent proof (screenshots) but it says that my ticket has been closed... what the hell??!! O_o