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Incorrect chest! Kabam don't ignore!!!!

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  • Midnight Rhapsody
    replied
    Shall report to google giving them a warning of false advertising. Such a big profit making company shouldn't make these mistakes, I've seen those sale promo description are often written wrongly, even I'm not a native English speaker. eg xxx 4 pack said give you chance of getting 4 legendaries, next sentence said only 3. The sale description is often wrongly written and bugged.

    Leave a comment:


  • yoyo honey
    replied
    Complaint to Google

    Originally posted by Bowsers Castle View Post
    If that is the response I get (None so far), I will have to contact Google. Be more careful how? I have to submit a ticket BEFORE I make a purchase to ask an administrator/GM (who never answer anyway) just to confirm that what I'm about to purchase is actually what I think it is? Where else is this a common practice? If I go to the grocery store, and grab a bag of rice, should I bring it to the manager and ask "Hey, is this rice?" The response is probly going to be "Yes, that's what it says on the label." (Me) "Oh, well can I open the bag and check? I just need to be sure before I purchase this" Imagine the loss of time and product wasted if this was actually a business practice? The bottom line is they advertised as one thing, and delivered something different. I'm not asking for cash back and to keep my potions. I'm asking for the correct chest be delivered.
    Completely agree, Kabam is falsely adverting here. I will also be contacting Google shortly if we do not get a response from Kabam soon. This is ridiculous, and they do this to paying customers.

    Leave a comment:


  • Prav_D
    replied
    Same thing happened to me

    I opened about 15 of those chests and only got mana. Please refund us. I'm on Merlin-83.

    Leave a comment:


  • Bowsers Castle
    replied
    Originally posted by Mausko View Post
    I am still waiting whether theyll refund my 1000 gems I spent on new years when it show that chests of chests promo is up...then theyve changed the banner for holiday chest which I didnt see as I was in the middle of stg and just added gems to my acc and purchased that silly promo for another 2k gems...would rather spent it on make up chests when I found out there was no lovely ladies...

    When I tried to get at least 1000 back, they told I should be more carefull...seems like I should be more carefull with false advertising ...


    If that is the response I get (None so far), I will have to contact Google. Be more careful how? I have to submit a ticket BEFORE I make a purchase to ask an administrator/GM (who never answer anyway) just to confirm that what I'm about to purchase is actually what I think it is? Where else is this a common practice? If I go to the grocery store, and grab a bag of rice, should I bring it to the manager and ask "Hey, is this rice?" The response is probly going to be "Yes, that's what it says on the label." (Me) "Oh, well can I open the bag and check? I just need to be sure before I purchase this" Imagine the loss of time and product wasted if this was actually a business practice? The bottom line is they advertised as one thing, and delivered something different. I'm not asking for cash back and to keep my potions. I'm asking for the correct chest be delivered.

    Leave a comment:


  • Mausko
    replied
    I am still waiting whether theyll refund my 1000 gems I spent on new years when it show that chests of chests promo is up...then theyve changed the banner for holiday chest which I didnt see as I was in the middle of stg and just added gems to my acc and purchased that silly promo for another 2k gems...would rather spent it on make up chests when I found out there was no lovely ladies...

    When I tried to get at least 1000 back, they told I should be more carefull...seems like I should be more carefull with false advertising ...

    Leave a comment:


  • Noob_529V69W
    replied
    If you are looking for Green Knights, they seem to be mistakenly put into the Morgana's Grasp 3-Pack. Instead of getting a max level 3* card, you get a max level Green Knight.

    Leave a comment:


  • TatsizKral
    replied
    The GM interface of the game must be extremely poor. You can't make so many mistakes even if you are really bad at what you do.

    Leave a comment:


  • yoyo honey
    replied
    wrong chests

    Originally posted by Bowsers Castle View Post
    Smash, Aaron, Sp4z......


    I was looking into the Merlins makeup chest and noticed a different chest above it. It was labeled "Green Knight and Friends". For 30 gems I figured it was a good deal to pick up some of these. I purchased 17 of these chests with half of my gem count and went to open them. I still see in my inventory that it's labeled as the same "Green Knight" chest. I open 17 chests and get nothing but mana potions. In shock at my seemingly terrible luck, I go back to home screen to see a "new" banner pop up saying "Mana Madness Chest" where you get a chance at extra mana potions. There is no banner for the Green Knight chest at all. I go back into the shop and it still shows the Green Knight chest. I was deceived into thinking I was buying one promo when indeed it was another promo. Even now, the chest is not labeled as "Mana Madness" in shop. Please either grant me the correct chest, or give me my gems back as I would not spend money on a mana only chest when there is already a makeup chest available. Thank you

    Bowser
    Modred40
    I am in the same situation - I bought the 'green knight' chests but got mana ones instead - I would like a refund or the correct chests

    Leave a comment:


  • Guest's Avatar
    Guest started a topic Incorrect chest! Kabam don't ignore!!!!

    Incorrect chest! Kabam don't ignore!!!!

    Smash, Aaron, Sp4z......


    I was looking into the Merlins makeup chest and noticed a different chest above it. It was labeled "Green Knight and Friends". For 30 gems I figured it was a good deal to pick up some of these. I purchased 17 of these chests with half of my gem count and went to open them. I still see in my inventory that it's labeled as the same "Green Knight" chest. I open 17 chests and get nothing but mana potions. In shock at my seemingly terrible luck, I go back to home screen to see a "new" banner pop up saying "Mana Madness Chest" where you get a chance at extra mana potions. There is no banner for the Green Knight chest at all. I go back into the shop and it still shows the Green Knight chest. I was deceived into thinking I was buying one promo when indeed it was another promo. Even now, the chest is not labeled as "Mana Madness" in shop. Please either grant me the correct chest, or give me my gems back as I would not spend money on a mana only chest when there is already a makeup chest available. Thank you

    Bowser
    Modred40
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