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Is Kabam selling HTC???

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  • Is Kabam selling HTC???

    No admins on forum, no new events, same arenas going on and on, nerfed prizes in arenas, even though we were promised bigger prizes.. Are kabam about to skip HOC of??

  • #2
    Originally posted by Lord Bengtson View Post
    No admins on forum, no new events, same arenas going on and on, nerfed prizes in arenas, even though we were promised bigger prizes.. Are kabam about to skip HOC of??
    Ther is a GM on forum, reading fairy tales to players...
    http://community.kabam.com/forums/sh...-Mix-Thorngall

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    • #3
      Hope we'll have Hansel and Gretel tonight!

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      • #4
        Haha. No wonder this game is going southways, when the GMs are spending time on that, and ignoring all the issues the players are having

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        • #5
          You got to understand, the GM's can only say coming soon so often... They probably report issues, push issues, but ultimately the priority is set by the company. It's like any business really. Are there quite a few issues? Yes, but I don't see the GM's not doing anything.. it's just not as obvious unless you are always on the board reading every topic like I do.

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          • #6
            Originally posted by bbatardo View Post
            You got to understand, the GM's can only say coming soon so often... They probably report issues, push issues, but ultimately the priority is set by the company. It's like any business really. Are there quite a few issues? Yes, but I don't see the GM's not doing anything.. it's just not as obvious unless you are always on the board reading every topic like I do.
            GM's are working for salary, and they not are working for player's sympathy... -Just relax, and read all topics...
            -Some people just want to play this game...

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            • #7
              Originally posted by bbatardo View Post
              You got to understand, the GM's can only say coming soon so often... They probably report issues, push issues, but ultimately the priority is set by the company. It's like any business really. Are there quite a few issues? Yes, but I don't see the GM's not doing anything.. it's just not as obvious unless you are always on the board reading every topic like I do.
              Nice of you to stick up for them, however I have to disagree here... In my business we deal with every issue every time. We would go out of business if we just ignored customer complaints or product issues.

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              • #8
                Originally posted by Ancient Sentinel View Post
                Nice of you to stick up for them, however I have to disagree here... In my business we deal with every issue every time. We would go out of business if we just ignored customer complaints or product issues.
                I fully agree with you. And S D if you don't think they make enough money to actually fix the problems in a decent amount of time scroll to bottom of the page and in the corporate section go into overview and see what they made in 2013 and you'll see why they stopped posting things like that because before that every year was an atleast 100% revenue growth so imagine now what it is when they have released what is it 3 games that are almost the exact same as this!!!

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                • #9
                  Originally posted by Ancient Sentinel View Post
                  Nice of you to stick up for them, however I have to disagree here... In my business we deal with every issue every time. We would go out of business if we just ignored customer complaints or product issues.
                  What business is that? I have worked at several different software companies and customer complaints are valid, but things need to be prioritized in favor of the business too. I have my share of complaints with Kabam and HOC, but I have also seen the GM's get all the blame, and not much of the credit when good changes come about.

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                  • #10
                    Originally posted by bbatardo View Post
                    What business is that? I have worked at several different software companies and customer complaints are valid, but things need to be prioritized in favor of the business too. I have my share of complaints with Kabam and HOC, but I have also seen the GM's get all the blame, and not much of the credit when good changes come about.
                    This is exactly how I feel. I used to blame things on the GM but after playing for a while and being in the community for a while, I realized how little the GM's could actually do as they don't have the power to make many decisions.

                    Comment


                    • #11
                      Originally posted by jordanvn View Post
                      This is exactly how I feel. I used to blame things on the GM but after playing for a while and being in the community for a while, I realized how little the GM's could actually do as they don't have the power to make many decisions.
                      Fully agree to this, the GMs can only play the cards they have.

                      When thats said, They should at least keep their own promise ... That would, at least for me, help a lot on the motivation

                      Comment


                      • #12
                        Originally posted by bbatardo View Post
                        What business is that? I have worked at several different software companies and customer complaints are valid, but things need to be prioritized in favor of the business too. I have my share of complaints with Kabam and HOC, but I have also seen the GM's get all the blame, and not much of the credit when good changes come about.
                        Perhaps I am not comparing apples with apples then...
                        As much as I would love to do some advertising here I am not sure of the parameters of personal details etc... I am with a Worldwide Pump Manufacturer. I teach all our guys/Reps/customer service ppl, to take every customer complaint/issue very seriously and deal with it. Because the customers are our business and every issue although small and sometimes insignificant to us is serious to them.

                        Comment


                        • #13
                          Originally posted by Ancient Sentinel View Post
                          Perhaps I am not comparing apples with apples then...
                          As much as I would love to do some advertising here I am not sure of the parameters of personal details etc... I am with a Worldwide Pump Manufacturer. I teach all our guys/Reps/customer service ppl, to take every customer complaint/issue very seriously and deal with it. Because the customers are our business and every issue although small and sometimes insignificant to us is serious to them.
                          I completely understand what you are saying bro. I really do, but in this case I am just feeling like everyone expects the GM'S to take care of all our problems and address every single one but they really can't like the way you described your business is a model for how a business should be run but whole we are talking about GM's in this case, they really can't do much but forward our complaints, ideas, and feedback to the game team because they simply can't make final decisions and they can't fix like small bugs and stuff cause they weren't trained to do so. Anyway while I feel that a business should solve the customers problems as nicely and professionally as possible, out gm's just can't do that all the time because they simply don't have the power to.

                          Comment


                          • #14
                            Accepted...
                            I cannot presume that the GMs position isn't very difficult. You may be right in all that you say. If that is the case then I feel that they should be honest with us.

                            This is just maybe 1 persons opinion but that is what forums are for eh?
                            Smash, Sp4z, I would love it -
                            If you guys do not know something, say you do not know.
                            If you are not at liberty to say then tell us you cannot release that info.
                            If there is something in progress, easy, just say the team is working on it and then I would understand not repeating yourselves against the same topics.
                            Sometimes it would be nice to support you guys and thank you, for the times you ARE actually helping us, fighting for us or trying to improve things for us. We can't if we aren't aware!

                            Having no response to legitimate queries is disturbing and frustrating... For example the Summon Pool. 3 weeks ago we were told this would be changed before the next storm. If it could not happen then you should have responded to all the posts in your stickied thread(if you didn't want to in all the other threads) and said it's not gonna happen just yet. Regardless of whether the Storm we just had was a scheduled event or a filler event, there was sooo much time for a courtesy response.

                            I support Jordan and others 100% when they are trying to be supportive, courteous and understanding to the GMs and to the Game. There is a lot of unnecessary intolerance in these forums when things happen that the GMs are not responsible for and they seem to take the flak. I think that there is however, a need for the GMs to understand the players and be courteous toward their customers too.

                            If anyone was thinking they are too busy, then please look at the number of posts our GMs have recently made and the topics responded to, and you will know that the opportunity to respond to legit queries is there.

                            Comment


                            • #15
                              Didn't the winter event just end on the 2nd? Calm down. Arena changes are coming.

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