Forum Rules [Updated 12/21/2016]


Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.


These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.


Please make sure to stay updated on these rules by reviewing this page from time to time.


This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.

Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
See more
See less

Refresh Bug Keeps Eating Gems

  • Filter
  • Time
  • Show
Clear All
new posts

  • Refresh Bug Keeps Eating Gems

    Any progress on this one? Losing gems this way is equal to someone stealing your money. It's so frustrating this bug constantly eating gems everyday.

  • #2
    bug existed for a long time and never been fixed.. but if u report dat kabam is losing revenues dey will act on it fast, even on a


    • #3
      +1 on this bug, it has been extremely annoying for many of us


      • #4
        omg is that why I randomly lose a few gems every so often? If you submit a ticket does Kabam do anything? I got in the habit of only buying gems when I want to spend them because of this.


        • #5
          This is very unfair, make this top of list Kabam.


          • #6
            Refresh has ate my gems also. I only had 12 gems left. Not much but still should have 12. Hehe. Let me get my 12 gems back and bring the one pot gem sale back. Lol.


            • #7
              +1 to this post...fix this asap pls...refresh ate my gems too...


              • #8
                If you submit a ticket you will get an aswer like

                "If I understand correctly, you have concerns regarding the Arena refresh. I apologize you for any inconvenience caused. I will be glad to address this issue for you.

                We are actively listening and taking steps to learn from both positive and negative feedback surrounding our game(s) and our service. The Heroes of Camelot is a dynamic, online gaming experience with features that consistently get modified to best suit the satisfaction of our players. In many ways, our gameplay is directly impacted by the thoughts and suggestions of our players. I will relay your message to our development team.

                Thanks again for writing in. Your feedback and suggestions are always taken into consideration. "


                • #9
                  Customer service (unservice) will do NOTHING about this issue. They know the bug is there. They will call you a liar and say too bad, sorry, we aren't giving you any gems in return for our game bug. I lost close to 800 gems when the refresh cost was higher. Pitiful that they won't address these issues and return peoples money. Stealing is what I call it!


                  • #10
                    this happens to me too


                    • #11
                      Me too, lost few gems through that

                      Pls fix it!!


                      • #12
                        They should fix the bug, then create a "Gem Refresh Bug Arena" and each 1k might have like 10 gems as rewards for payback lol


                        • #13
                          It's much more annoying if you saved say 50 gems for a makeup chest or a minigame and all of a sudden you have 48 gems. We don't have the best internet in the world here in Turkey, so this happens a lot.