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I have been unable to access my account for over a week now....

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  • #1

    I have been unable to access my account for over a week now....

    I am posting this at request from my guild holyground to see if the response will be any different, please read below...

    Server: pellinore-39
    username: Ministry

    I have been playing HOC for over a year now and worked hard building my character and my account. One time in the past I lost access to my account with my Kabam ID and they were able to get me beck into my account because I posted on the forums and contacted support. I use 3 different devices to play HOC, and iphone, an ipad, and an android tablet and never had another issue for over a year playing HOC.

    During the Golden city event with the Golden Vambral I was using my phone and it started to die so I decided to use another device. Since my ipad was almost dead from my son using it, I had to use my android tablet instead that I had not used for HOC for about 2 months so it had to do an update first. After the update my game started over in another account which I had seen before so I did not think anything odd about it. Instead I went into the settings after getting out of the choose a side screen for Camelot or Druid and entered in my Kabam ID and password. When I logged it it said it needed to restart HOC so I clicked ok. On reload it was not my account, instead I was on another server still in the same new account I was trying to get out of.

    I contacted Kabam about this issue and they said no Kabam ID was associated with the account on server pellinore-39 for user Ministry. If I used this account for over a year on multiple devices and synced my account across them then I don;t understand how it is now not associated with an ID? How was I able to play on multiple devices to begin with then?

    What can be done now to resolve this? I thought looking at a previous version of a restored database for my server would verify that I did indeed have my ID which is the same for my forum ID would in fact show I am the owner of the account?
    Anyway, please help!


    Thanks,

    Ministry

    Tags: None
  • #2
    Kabam sort this sht out ! Don't just ignore the guy ..

    Comment

    • #3
      Kabam_sp4zrocker

      I think this is the same thing that happened to me but I did not get an error message code or if I did then I did not see it?
      English Forums
      http://community.kabam.com/forums/showthread.php?406531-Fatal-Error-1002

      Comment

      • #4
        Kabam, please please please help this guy. By the looks of it and his message he appears to have been playing since the very start of this game and also appears to have a really good deck. It would be very sad if he loses his account forever. So please help him or her I know how it feels like to have an account lost ( though mine was only for 3 days and even then i was panicking ) Best of luck Ministry!!!!!!!

        Comment

        • #5
          Originally posted by Gamemaster38 View Post
          Kabam, please please please help this guy. By the looks of it and his message he appears to have been playing since the very start of this game and also appears to have a really good deck. It would be very sad if he loses his account forever. So please help him or her I know how it feels like to have an account lost ( though mine was only for 3 days and even then i was panicking ) Best of luck Ministry!!!!!!!
          Thanks Gamemaster38 and also Esco Official for your support. I have been trying for over a week to get back into the game but have had no luck yet. Also thanks to my guild holyground for their support!

          Comment

          • #6
            Bump for notice

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            • #7
              Originally posted by Gamemaster38 View Post
              Bump for notice
              nothing still, going on 2 weeks lockout now, guess it is not able to be resolved...

              Comment

              • #8
                SOON man SOON they are sorry for the inconvenience but are trying to ignore I mean help you as slow as they can.

                Comment

                • #9
                  smash,GM TEAM, ministry is in my guild since the begin, he is a very active ppl, plz can you guys solve this problem i need him back since or serve is about to die
                  HELP MY GUILD AND SERVE
                  REGARDS
                  ABADDON - PELLINORE-39

                  Comment

                  • #10
                    Originally posted by Abaddon02 View Post
                    smash,GM TEAM, ministry is in my guild since the begin, he is a very active ppl, plz can you guys solve this problem i need him back since or serve is about to die
                    HELP MY GUILD AND SERVE
                    REGARDS
                    ABADDON - PELLINORE-39

                    Admins, Please if you look at my account:

                    Server: Pellinore-39
                    username: Ministry
                    Guild: Holyground

                    you will see it is now almost 3 weeks since anyone has logged in now, thats because this is my account. I am not sure what more you need from me to prove this is my account and some system error you have unassociated my account with my server and instead put me on a new server with a new username?

                    Please check my email address I use with this account; [email protected] it is the same I was using for that account and now my email is no longer associated with it, how can we change this back? I have asked about looking at an older server backup but have had no response, so what can I do now?

                    Comment

                    • #11
                      Originally posted by Ministry View Post
                      Admins, Please if you look at my account:

                      Server: Pellinore-39
                      username: Ministry
                      Guild: Holyground

                      you will see it is now almost 3 weeks since anyone has logged in now, thats because this is my account. I am not sure what more you need from me to prove this is my account and some system error you have unassociated my account with my server and instead put me on a new server with a new username?

                      Please check my email address I use with this account; [email protected] it is the same I was using for that account and now my email is no longer associated with it, how can we change this back? I have asked about looking at an older server backup but have had no response, so what can I do now?

                      I always wonder if the intervention of a lawyer could make kabam team to finally serve an adequate assistance. When one invests money in something, then a good response is required by the seller. Hope one day, someone, sue them. And win. Maybe that day they will begin to be more responsive for us.

                      Comment

                      • #12
                        OHhhhhhhh ma Kabam volete dargli una mano non solo a lui anche a me KillerAngeliCo93 morgana31 email [email protected]
                        Perche fate cosi cioe siamo player attivissimi e come lui tutti giocano io spesso 6 ore al giorno. Quindi kabam contattateci tutti e due e fateci rigiocare abbiamo una gilda lui la sua io la mia leggendaria quindi per favore o saputo che avete risolto a molti. Fatelo anche a noi grazie. Contattatemi

                        Comment

                        • #13
                          Aiutate sto ragazzo e anche a me KaBam. il mio contatto e [email protected]
                          Anche io come lui sono bloccato in un altro profilo siete pregati di risolvere in frettA.
                          Perche sia lui che io abbiamo una gilda da aiutare.
                          Siamo pure ottimi player giocando per esempio io 5 o 6 ore AL GIORNO. Capito.
                          Contattatemi kabam e risolvetela in frettA

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