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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Fatal Error 1002

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  • Beirsed
    replied
    It is very similar to my performance and sharing new thing in this

    Leave a comment:


  • LeonDasher
    replied
    My ID is Leondasher
    im in Percival-27
    i received fatal error during loading screen today @ about 12:15 pm

    Leave a comment:


  • J7R
    replied
    I have fatal error 1002 while is loading
    J7R
    pandora-108

    Leave a comment:


  • Yuriybpv
    replied
    Erro 1002

    Nick:Yuriybpv
    Ares109
    Erro aconteceu ap?s terminar Raid rainha de sangue.
    N?o consigo conectar com login

    Leave a comment:


  • Bradleykneet
    replied
    ?????

    ?????

    ??????

    Leave a comment:


  • HOC_Sorceress
    replied
    Fatal Error

    Originally posted by saptimus View Post
    Fathal error

    Hello,
    I had an account with kebam registered with the following email: [email protected]
    kabam id 241821420 ,
    Currently if I try to log in, it tells me fatal error
    Can you help me in any way?
    I do not remember id and server because I have not been in it for a long time.
    i remember that i played last time during a event with halloween some years ago
    Thank you
    Greetings,

    Welcome back to the game! Please submit a ticket using this link: https://helpcenter.gaeamobile.com/in...2M3ZDU1YmU0ZGM.

    Best of luck!

    HOC_Sorceress
    Forum Moderator

    Leave a comment:


  • saptimus
    replied
    Fathal error

    Fathal error

    Hello,
    I had an account with kebam registered with the following email: [email protected]
    kabam id 241821420 ,
    Currently if I try to log in, it tells me fatal error
    Can you help me in any way?
    I do not remember id and server because I have not been in it for a long time.
    i remember that i played last time during a event with halloween some years ago
    Thank you
    Last edited by saptimus; 03-02-2019, 10:41 AM.

    Leave a comment:


  • HOC_Sorceress
    replied
    Fatal Error

    Originally posted by siriusblack View Post
    Hi, I don't remember my login, ID and server, but i remember my email, is possible recovery it
    e-mail:[email protected]
    Greetings,


    Please submit a request using the following link: https://helpcenter.gaeamobile.com/in...2M3ZDU1YmU0ZGM.

    Happy Gaming!

    HOC_Sorceress
    Forum Moderator

    Leave a comment:


  • siriusblack
    replied
    Erro 1002

    Hi, I don't remember my login, ID and server, but i remember my email, is possible recovery it
    e-mail:[email protected]

    Leave a comment:


  • HOC_Sorceress
    replied
    Error

    Originally posted by carlett86 View Post
    Hello,
    I had an account with kebam registered with the following email: [email protected].
    Currently if I try to log in, it tells me fatal error
    Can you help me in any way?
    I do not remember id and server because I have not been in it for a long time.
    my new mail and [email protected]
    Thank you
    Thank you for your post. Please submit a request using the following link: https://gaea.zendesk.com/hc/en-us/requests/new.

    Good luck and happy gaming!

    HOC_Sorceress
    Forum Moderator

    Leave a comment:


  • carlett86
    replied
    Fathal error

    Hello,
    I had an account with kebam registered with the following email: [email protected].
    Currently if I try to log in, it tells me fatal error
    Can you help me in any way?
    I do not remember id and server because I have not been in it for a long time.
    my new mail and [email protected]
    Thank you
    Attached Files

    Leave a comment:


  • HOC_Sorceress
    replied
    Fatal Error

    Originally posted by iPONEIZORD View Post
    Name: Havall
    Server: Pellinore - 99

    I try to log into my account and it seems to me "Sorry, there was an error: 1002" the game is restarted but this error persists so I can not access my account.
    Greetings,

    I am sorry you are having difficulty with your account. Please submit a ticket using this link: https://gaea.zendesk.com/hc/en-us/requests/new.

    Good luck!

    HOC_Sorceress
    Forum Moderator

    Leave a comment:


  • iPONEIZORD
    replied
    Help!

    Originally posted by Kabam_sp4zrocker View Post
    We are trying to isolate the problem. If you have had this issue please post your username, and current server. Also post when this happened to you (during Castle Siege, after update, etc.) and where this happened to you (during loading screen, after log in, etc.)

    I will be removing any posts that are off topic. Let's get this problem resolved by maintain professional attitude so the GM team can quickly respond to this issue.

    Sorry for the inconvenience and thank you for your help.

    Name: Havall
    Server: Pellinore - 99

    I try to log into my account and it seems to me "Sorry, there was an error: 1002" the game is restarted but this error persists so I can not access my account.

    Leave a comment:


  • iPONEIZORD
    replied
    Help!

    Name: Havall
    Server: Pellinore - 99

    I try to log into my account and it seems to me "Sorry, there was an error: 1002" the game is restarted but this error persists so I can not access my account.
    Last edited by iPONEIZORD; 05-26-2018, 07:45 AM.

    Leave a comment:


  • HOC_Sorceress
    replied
    Fatal Error

    Originally posted by Alex Trial View Post
    Please re-start the app. after that, i restart and same story, i spent $ in it so i want to know what is this?


    email: [email protected]
    name: Alextrial idk if it was with space or not
    Arthur-21

    i had my phone crashed , i change it but instaled game after some time,
    and it show me this error
    I am sorry you are having difficulty logging into the game. Please send a ticket via this link: https://gaea.zendesk.com/hc/en-us/requests/new.

    Good luck!

    HOC_Sorceress
    Forum Moderator

    Leave a comment:

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