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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Fatal Error 1002

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  • Fatal Error 1002

    We are trying to isolate the problem. If you have had this issue please post your username, and current server. Also post when this happened to you (during Castle Siege, after update, etc.) and where this happened to you (during loading screen, after log in, etc.)

    I will be removing any posts that are off topic. Let's get this problem resolved by maintain professional attitude so the GM team can quickly respond to this issue.

    Sorry for the inconvenience and thank you for your help.

  • #2
    It happened when i quit another account and try login mine at 5th day sky city event.

    Another question, What happens to missed event like chest of chests or lost rank sky city because of this problem are you compensate these or not because the 1002 error is our fault ?

    azizdevora
    Percival - 7

    Comment


    • #3
      hello i was blocked from playing for 11 days miss the castle siege from day 1 and the golden sky event 6 days and after 11 days finally i can play now but guess what i was have 4 chest of supply i opened just the 1st day and around 70 to 80 summon stones dont remember the exact number in my inventory now my inventory have no 4 chests and no summon stones my case number #02873429 I want you kabam kindly make it up for me 10 days I can't login I have missed castle siege from day 1 and arenas and all promos and now this sky land event please compensated me some stamania potions to play in the event or 10 make up chest please and my 4 supply chests and summon stones

      The Lighting God Bors-46

      Comment


      • #4
        User name : midolj
        Realm : Pellinore-59
        Email kabam id :[email protected]
        Last 2 item purchase : makup chest and I'm vambarel.
        Other realms.. midolj or player with default numbers.
        Approximate reg date 8 - 10 months.Player update in sky event my score was 16k + top 20 if still there. All cities done achevments remains 3 dice champ sumon better luck. This account is my first and main when visiting Pellinore-79 it conflicted with secondary account    [email protected]
        User sir.midolj
        Realm:bors 66
        Since then it is acting as default profile no beginers shows .cleared cache uninstalled and Installed
        Tried on a brand new tablet..
        Where I saw a default profile once I entered the [email protected]
        Kabam id the second showed and actes as default too on the new tablet.

        All happened after update.3.6 and going to spanish realm to check the round table update there .
        When I add the kabam id it says login successful restart and when loading it stops asks for pass again to sync changes that have been detected and error 1002 shows and the loop starts only guest login and there I find the [email protected] account shows.

        Comment


        • #5
          Server: Arthur 41
          UserName: ?????
          Ticket Number: 02880461

          It just happened. When my first phone battery low, I used another phone.
          Then it says "there are some changes in your account, please re-enter your password." with two buttons "login" and "guest".
          Whenever I entered password and click login, it gives error code 1002.
          Whenever I choose guest, which gives me a new character on some other server, and then I login with my Kabam account in the settings page, the game will restart and repeat the same procedure.

          Please solve as soon as possible!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

          Comment


          • #6
            Spiderman ®
            Pellinor-79

            Comment


            • #7
              crazymasters
              Athur-21

              Happened once after update and once in either arena of event.
              Nothing major happend game just restarted

              Comment


              • #8
                [email protected]/griflet58/ parachurch [email protected]/griflet58/gm01 two accounts can not be accessed due to fatal error code1002 We resolved quickly

                Comment


                • #9
                  [email protected]/griflet58/?? [email protected]/griflet58/gm01 two accounts can not be accessed due to fatal error code 1002 We resolved quickly

                  Comment


                  • #10
                    Server: Excalibur 50
                    name: hansi
                    When I open the game it wants my username and password because my account changed (but it didn´t). When i put in username and password i get the fatal error 1002. It happened 3 days ago I think. It happenend during the November Chest. I really wanted to buy this November chest, but because of the error I couldn´t. I invested a lot of money in my account and now that fatal error. Please fix that and let me buy or gift me November Chests or I will stop playing. Everybody has good cards now because he bought November chest and i couldn´t.

                    Comment


                    • #11
                      Case number - 02878798
                      User name : °•???????•°Rokudo^_^
                      Server : Lucan-37

                      Account does not work for 6 days .. help please..

                      Comment


                      • #12
                        User name : Kalel
                        Server : Bedivere-73

                        This happened during the land.

                        Comment


                        • #13
                          1002 error

                          after opening Kabam reward e-mail and click the link.
                          boss-32 / ??? / [email protected]

                          Comment


                          • #14
                            Server - Tristan-28
                            User name - Igor'
                            Kabam ID [email protected]


                            error 1002 appeared about 20-21 November, after he had gone into the game with another device, as there was a main unit, and when I started running the game heroes of Camelot, when mode gave this error 1002, since can't actually access my account from other devices also generates an error 1002.
                            Correct the error please.

                            Comment


                            • #15
                              When can it be solved?

                              I don't want to lose my rewards just because I cannot login to collect them.

                              Comment

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