Forum Rules [Updated 12/21/2016]


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Fatal Error 1002

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  • #16
    Any update.
    1st i am still unable to log 5th day and counting.
    2nd. Collect prize timer runing.
    3rd. How will kabam conpansate this time for me
    4th. on the 5th day of sky event I was 16th spent over 600 pots jad left 700 to up my rank. The error occurred and I fell to 26th been told by friends there which I cannot collect yet.
    5th. I will not let go of my account and effort to build. All my guild and friends r waiting my return or all will quit no more money would be spent.

    At least update the post with whays happening. Alll these days amd you can't recover account access which is the bottle neck amd the base of your game design thats lame.


    • #17
      ???? ? - 02879249 
      ??? ????????????: ????? =??= ?????
      ??????: ?????-61 ??????? ?????? ?? ???????? ? ??????? 3 ???? ??????? ??? ?? ????????? ????? ????? ???? ?????? ?????, ?? ?????? 12 ? ?? ???? ?????? 1002 ???????? ?????????? .. ??? ?????)))


      • #18
        After I got the new update fir this heroes if comlot when tge calste sige or gold sky event start I keep getting a pop up in this game say unfortunately google play store has stop! And I talk to a lot of players in line appa they say they has the same things happen and wrost they can't log back in to the game!!!! Luck for me I was in a mid of the raid the game just shut down and restrat it for me. Can u fix the promble???

        The other players say just delete the game appa than u will not have any more promble. Love the game and did put some money in to this so please fix promble!!

        Name Over Lord
        Realm. Pellinore-59


        • #19

          Thank you for contacting again. Due to the nature of the issue you encountered, the action taken was determined to be appropriate by the Game Team and guidelines that are in place to ensure a certain level of fairness across the board, so I want to apologize if the Game Team was unable to provide the restoration you desire. I understand this poses a challenge to you and I can see how it would be very frustrating. I apologize for that and any inconveniences this circumstance may have caused.

          On your behalf, I will relay your sentiments to our Game Team. I thank you for sharing your experience, and I assure that our Game Team will hear your appeal. The Game Team is continually looking to improve. Our game is a dynamic, online gaming experience with features that are consistently getting modified to better suit the needs of our players. In many ways, our gameplay is directly influenced by people like you, whose thoughts and suggestions impact what features the Developers implement.

          Please be aware that we have advocated for you and have given you the maximum that we could in respect to the larger community and the circumstance at hand. The Game Team will be unable to further assist with this request. We understand that this may not be what you expected and sincerely apologize for any inconvenience this poses. We thank you for your patience and understanding. This support ticket will now be closed. Should you need assistance regarding another issue, please feel more than welcome to submit another petition.


          Dylan P.
          Kabam Support
          Are you kidding me ? They don't help and closed my ticket. What the **** is that ? Solve that ridiculous problem immediately and gave me back my account.


          • #20
            Sp4z / smash or aaron gave me a detalied explanation for this issue. I want my character back that's all. How you aren't solve that problem you have all the logs and other things you need ?


            • #21
              Kabam! You just going to fix these errors??? And then so many emails with the problem, and not one of your reply, I have not seen. If it's not fixable, then immediately tell. But You have to fix, You are the game developers! Already 2 weeks can't log on to your account due to error 1002


              • #22
                Happend since today....

                Username: #gEriz84

                PS: i opened an ticket ... lets wait


                • #23
                  Sigrid on griflet 18
                  Countess anna on arthur 41
                  Solar tiger on percival 27


                  • #24
                    Happened on 1 dec 2014. Cannot access any accts. Sign in and get new ones. I spent money and want my accts back pls.


                    • #25
                      OMG. Already missed three arenas. Will miss another three.

                      What?! There is no fix at all??? Permanent account lost?


                      • #26
                        Originally posted by Dark Garfield View Post
                        OMG. Already missed three arenas. Will miss another three.

                        What?! There is no fix at all??? Permanent account lost?
                        It seems so probably we all are lost account permanently. Don't you see the support's answer to sent me about this situation ?


                        • #27
                          I believe this is what happened to me? I did not get an error message though, please see my post..
                          it also happened during castle siege and also during the last day of the golden city event.


                          • #28
                            I hava same problem

                            When I try start the program it ask me type my password avain cos something chance has happened. After i have done it it sais fatal error it dosent matter if i use iPad or iphone. This happens all the time after yesterday evening.

                            Realm excalibur-90
                            Username Loki

                            Please fix it fast


                            • #29
                              If you want to keep this clean And professional give us update dont let us Hanging here

                              Originally posted by Kabam_sp4zrocker View Post
                              We are trying to isolate the problem. If you have had this issue please post your username, and current server. Also post when this happened to you (during Castle Siege, after update, etc.) and where this happened to you (during loading screen, after log in, etc.)

                              I will be removing any posts that are off topic. Let's get this problem resolved by maintain professional attitude so the GM team can quickly respond to this issue.

                              Sorry for the inconvenience and thank you for your help.


                              • #30
                                name - [A19]Fraction
                                server - lucan 37

                                the same 1002 problem when logging in. appeared when i entered another kabam account via my original google account. however the secondary account is working, and primary is not. cmon guys do something. it seems to me you are losing the game. you do nothing with cheaters and you do not help other players. three months ago arenas counted about 2k people per arena. now it's about 700 players per each arena. players are leaving. you got my negative feedback on google play. soon you will loose all of the players with attitude you showing to us. it is really bad job. and i am demanding compensation for losing summon storm because of you. however tnx for your attention