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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
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- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
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- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
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Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
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- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Fatal Error 1002

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  • #16
    Any update.
    1st i am still unable to log 5th day and counting.
    2nd. Collect prize timer runing.
    3rd. How will kabam conpansate this time for me
    4th. on the 5th day of sky event I was 16th spent over 600 pots jad left 700 to up my rank. The error occurred and I fell to 26th been told by friends there which I cannot collect yet.
    5th. I will not let go of my account and effort to build. All my guild and friends r waiting my return or all will quit no more money would be spent.

    At least update the post with whays happening. Alll these days amd you can't recover account access which is the bottle neck amd the base of your game design thats lame.

    Comment


    • #17
      ???? ? - 02879249 
      ??? ????????????: ????? =??= ?????
      ??????: ?????-61 ??????? ?????? ?? ???????? ? ??????? 3 ???? ??????? ??? ?? ????????? ????? ????? ???? ?????? ?????, ?? ?????? 12 ? ?? ???? ?????? 1002 ???????? ?????????? .. ??? ?????)))

      Comment


      • #18
        After I got the new update fir this heroes if comlot when tge calste sige or gold sky event start I keep getting a pop up in this game say unfortunately google play store has stop! And I talk to a lot of players in line appa they say they has the same things happen and wrost they can't log back in to the game!!!! Luck for me I was in a mid of the raid the game just shut down and restrat it for me. Can u fix the promble???

        The other players say just delete the game appa than u will not have any more promble. Love the game and did put some money in to this so please fix promble!!



        Name Over Lord
        Realm. Pellinore-59

        Comment


        • #19
          Hi,

          Thank you for contacting again. Due to the nature of the issue you encountered, the action taken was determined to be appropriate by the Game Team and guidelines that are in place to ensure a certain level of fairness across the board, so I want to apologize if the Game Team was unable to provide the restoration you desire. I understand this poses a challenge to you and I can see how it would be very frustrating. I apologize for that and any inconveniences this circumstance may have caused.

          On your behalf, I will relay your sentiments to our Game Team. I thank you for sharing your experience, and I assure that our Game Team will hear your appeal. The Game Team is continually looking to improve. Our game is a dynamic, online gaming experience with features that are consistently getting modified to better suit the needs of our players. In many ways, our gameplay is directly influenced by people like you, whose thoughts and suggestions impact what features the Developers implement.

          Please be aware that we have advocated for you and have given you the maximum that we could in respect to the larger community and the circumstance at hand. The Game Team will be unable to further assist with this request. We understand that this may not be what you expected and sincerely apologize for any inconvenience this poses. We thank you for your patience and understanding. This support ticket will now be closed. Should you need assistance regarding another issue, please feel more than welcome to submit another petition.

          Regards,

          Dylan P.
          Kabam Support
          Are you kidding me ? They don't help and closed my ticket. What the **** is that ? Solve that ridiculous problem immediately and gave me back my account.

          Comment


          • #20
            Sp4z / smash or aaron gave me a detalied explanation for this issue. I want my character back that's all. How you aren't solve that problem you have all the logs and other things you need ?

            Comment


            • #21
              Kabam! You just going to fix these errors??? And then so many emails with the problem, and not one of your reply, I have not seen. If it's not fixable, then immediately tell. But You have to fix, You are the game developers! Already 2 weeks can't log on to your account due to error 1002

              Comment


              • #22
                Happend since today....


                Username: #gEriz84
                Mordred-60

                PS: i opened an ticket ... lets wait

                Comment


                • #23
                  Sigrid on griflet 18
                  Countess anna on arthur 41
                  Solar tiger on percival 27

                  Comment


                  • #24
                    Happened on 1 dec 2014. Cannot access any accts. Sign in and get new ones. I spent money and want my accts back pls.

                    Comment


                    • #25
                      OMG. Already missed three arenas. Will miss another three.

                      What?! There is no fix at all??? Permanent account lost?

                      Comment


                      • #26
                        Originally posted by Dark Garfield View Post
                        OMG. Already missed three arenas. Will miss another three.

                        What?! There is no fix at all??? Permanent account lost?
                        It seems so probably we all are lost account permanently. Don't you see the support's answer to sent me about this situation ?

                        Comment


                        • #27
                          sp4zrocker,
                          I believe this is what happened to me? I did not get an error message though, please see my post..
                          http://community.kabam.com/forums/sh...ver-a-week-now
                          it also happened during castle siege and also during the last day of the golden city event.

                          Comment


                          • #28
                            I hava same problem

                            When I try start the program it ask me type my password avain cos something chance has happened. After i have done it it sais fatal error it dosent matter if i use iPad or iphone. This happens all the time after yesterday evening.

                            Realm excalibur-90
                            Username Loki

                            Please fix it fast

                            Comment


                            • #29
                              If you want to keep this clean And professional give us update dont let us Hanging here

                              Originally posted by Kabam_sp4zrocker View Post
                              We are trying to isolate the problem. If you have had this issue please post your username, and current server. Also post when this happened to you (during Castle Siege, after update, etc.) and where this happened to you (during loading screen, after log in, etc.)

                              I will be removing any posts that are off topic. Let's get this problem resolved by maintain professional attitude so the GM team can quickly respond to this issue.

                              Sorry for the inconvenience and thank you for your help.

                              Comment


                              • #30
                                name - [A19]Fraction
                                server - lucan 37

                                the same 1002 problem when logging in. appeared when i entered another kabam account via my original google account. however the secondary account is working, and primary is not. cmon guys do something. it seems to me you are losing the game. you do nothing with cheaters and you do not help other players. three months ago arenas counted about 2k people per arena. now it's about 700 players per each arena. players are leaving. you got my negative feedback on google play. soon you will loose all of the players with attitude you showing to us. it is really bad job. and i am demanding compensation for losing summon storm because of you. however tnx for your attention

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