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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Fatal Error 1002

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  • I open a ticket support : 03025903 pls help

    Comment


    • Thix this problem !

      Comment


      • FIX THIS !!!!! 50 days

        Comment


        • I did not get my 7 free gk coins for grail so can't activate it

          Jayjay
          Lancelot 82
          iOS

          Comment


          • Fatal Error 1002

            Id - [email protected]
            Lancelot 22

            Nick - LockouT

            Help pls .

            Comment


            • Right now both Taaya (me) and Taaya2 (my sister) on Excalibur-50. We just wanted to log in again and didn't do anything like questing. Game was still loading and hadn't finished when the error occured.

              edit: either you've been very fast (in this case, thank you), or the problem solved itself. Everything's working again.

              Comment


              • It happened after my account was migrated to server 39.
                Error 1002 will appear whenever I click on the event icon.

                Name Immortall
                Realm. Pellinore-39

                Comment


                • Sorry, error 1002 occurred

                  Please re-start the app. after that, i restart and same story, i spent $ in it so i want to know what is this?


                  email: [email protected]
                  name: Alextrial idk if it was with space or not
                  Arthur-21

                  i had my phone crashed , i change it but instaled game after some time,
                  and it show me this error

                  Comment


                  • Fatal Error

                    Originally posted by Alex Trial View Post
                    Please re-start the app. after that, i restart and same story, i spent $ in it so i want to know what is this?


                    email: [email protected]
                    name: Alextrial idk if it was with space or not
                    Arthur-21

                    i had my phone crashed , i change it but instaled game after some time,
                    and it show me this error
                    I am sorry you are having difficulty logging into the game. Please send a ticket via this link: https://gaea.zendesk.com/hc/en-us/requests/new.

                    Good luck!

                    HOC_Sorceress
                    Forum Moderator

                    Comment


                    • Help!

                      Name: Havall
                      Server: Pellinore - 99

                      I try to log into my account and it seems to me "Sorry, there was an error: 1002" the game is restarted but this error persists so I can not access my account.
                      Last edited by iPONEIZORD; 05-26-2018, 07:45 AM.

                      Comment


                      • Help!

                        Originally posted by Kabam_sp4zrocker View Post
                        We are trying to isolate the problem. If you have had this issue please post your username, and current server. Also post when this happened to you (during Castle Siege, after update, etc.) and where this happened to you (during loading screen, after log in, etc.)

                        I will be removing any posts that are off topic. Let's get this problem resolved by maintain professional attitude so the GM team can quickly respond to this issue.

                        Sorry for the inconvenience and thank you for your help.

                        Name: Havall
                        Server: Pellinore - 99

                        I try to log into my account and it seems to me "Sorry, there was an error: 1002" the game is restarted but this error persists so I can not access my account.

                        Comment


                        • Fatal Error

                          Originally posted by iPONEIZORD View Post
                          Name: Havall
                          Server: Pellinore - 99

                          I try to log into my account and it seems to me "Sorry, there was an error: 1002" the game is restarted but this error persists so I can not access my account.
                          Greetings,

                          I am sorry you are having difficulty with your account. Please submit a ticket using this link: https://gaea.zendesk.com/hc/en-us/requests/new.

                          Good luck!

                          HOC_Sorceress
                          Forum Moderator

                          Comment


                          • Fathal error

                            Hello,
                            I had an account with kebam registered with the following email: [email protected].
                            Currently if I try to log in, it tells me fatal error
                            Can you help me in any way?
                            I do not remember id and server because I have not been in it for a long time.
                            my new mail and [email protected]
                            Thank you
                            Attached Files

                            Comment


                            • Error

                              Originally posted by carlett86 View Post
                              Hello,
                              I had an account with kebam registered with the following email: [email protected].
                              Currently if I try to log in, it tells me fatal error
                              Can you help me in any way?
                              I do not remember id and server because I have not been in it for a long time.
                              my new mail and [email protected]
                              Thank you
                              Thank you for your post. Please submit a request using the following link: https://gaea.zendesk.com/hc/en-us/requests/new.

                              Good luck and happy gaming!

                              HOC_Sorceress
                              Forum Moderator

                              Comment


                              • Erro 1002

                                Hi, I don't remember my login, ID and server, but i remember my email, is possible recovery it
                                e-mail:[email protected]

                                Comment

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