Forum Rules [Updated 12/21/2016]


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Fatal Error 1002

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  • Fatal Error 1002

    We are trying to isolate the problem. If you have had this issue please post your username, and current server. Also post when this happened to you (during Castle Siege, after update, etc.) and where this happened to you (during loading screen, after log in, etc.)

    I will be removing any posts that are off topic. Let's get this problem resolved by maintain professional attitude so the GM team can quickly respond to this issue.

    Sorry for the inconvenience and thank you for your help.

  • #2
    It happened when i quit another account and try login mine at 5th day sky city event.

    Another question, What happens to missed event like chest of chests or lost rank sky city because of this problem are you compensate these or not because the 1002 error is our fault ?

    Percival - 7


    • #3
      hello i was blocked from playing for 11 days miss the castle siege from day 1 and the golden sky event 6 days and after 11 days finally i can play now but guess what i was have 4 chest of supply i opened just the 1st day and around 70 to 80 summon stones dont remember the exact number in my inventory now my inventory have no 4 chests and no summon stones my case number #02873429 I want you kabam kindly make it up for me 10 days I can't login I have missed castle siege from day 1 and arenas and all promos and now this sky land event please compensated me some stamania potions to play in the event or 10 make up chest please and my 4 supply chests and summon stones

      The Lighting God Bors-46


      • #4
        Server: Arthur 41
        UserName: ?????
        Ticket Number: 02880461

        It just happened. When my first phone battery low, I used another phone.
        Then it says "there are some changes in your account, please re-enter your password." with two buttons "login" and "guest".
        Whenever I entered password and click login, it gives error code 1002.
        Whenever I choose guest, which gives me a new character on some other server, and then I login with my Kabam account in the settings page, the game will restart and repeat the same procedure.

        Please solve as soon as possible!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


        • #5
          Spiderman ®


          • #6

            Happened once after update and once in either arena of event.
            Nothing major happend game just restarted


            • #7
              Server: Excalibur 50
              name: hansi
              When I open the game it wants my username and password because my account changed (but it didn´t). When i put in username and password i get the fatal error 1002. It happened 3 days ago I think. It happenend during the November Chest. I really wanted to buy this November chest, but because of the error I couldn´t. I invested a lot of money in my account and now that fatal error. Please fix that and let me buy or gift me November Chests or I will stop playing. Everybody has good cards now because he bought November chest and i couldn´t.


              • #8
                User name : Kalel
                Server : Bedivere-73

                This happened during the land.


                • #9
                  When can it be solved?

                  I don't want to lose my rewards just because I cannot login to collect them.


                  • #10
                    Any update.
                    1st i am still unable to log 5th day and counting.
                    2nd. Collect prize timer runing.
                    3rd. How will kabam conpansate this time for me
                    4th. on the 5th day of sky event I was 16th spent over 600 pots jad left 700 to up my rank. The error occurred and I fell to 26th been told by friends there which I cannot collect yet.
                    5th. I will not let go of my account and effort to build. All my guild and friends r waiting my return or all will quit no more money would be spent.

                    At least update the post with whays happening. Alll these days amd you can't recover account access which is the bottle neck amd the base of your game design thats lame.


                    • #11
                      After I got the new update fir this heroes if comlot when tge calste sige or gold sky event start I keep getting a pop up in this game say unfortunately google play store has stop! And I talk to a lot of players in line appa they say they has the same things happen and wrost they can't log back in to the game!!!! Luck for me I was in a mid of the raid the game just shut down and restrat it for me. Can u fix the promble???

                      The other players say just delete the game appa than u will not have any more promble. Love the game and did put some money in to this so please fix promble!!

                      Name Over Lord
                      Realm. Pellinore-59


                      • #12

                        Thank you for contacting again. Due to the nature of the issue you encountered, the action taken was determined to be appropriate by the Game Team and guidelines that are in place to ensure a certain level of fairness across the board, so I want to apologize if the Game Team was unable to provide the restoration you desire. I understand this poses a challenge to you and I can see how it would be very frustrating. I apologize for that and any inconveniences this circumstance may have caused.

                        On your behalf, I will relay your sentiments to our Game Team. I thank you for sharing your experience, and I assure that our Game Team will hear your appeal. The Game Team is continually looking to improve. Our game is a dynamic, online gaming experience with features that are consistently getting modified to better suit the needs of our players. In many ways, our gameplay is directly influenced by people like you, whose thoughts and suggestions impact what features the Developers implement.

                        Please be aware that we have advocated for you and have given you the maximum that we could in respect to the larger community and the circumstance at hand. The Game Team will be unable to further assist with this request. We understand that this may not be what you expected and sincerely apologize for any inconvenience this poses. We thank you for your patience and understanding. This support ticket will now be closed. Should you need assistance regarding another issue, please feel more than welcome to submit another petition.


                        Dylan P.
                        Kabam Support
                        Are you kidding me ? They don't help and closed my ticket. What the **** is that ? Solve that ridiculous problem immediately and gave me back my account.


                        • #13
                          Sp4z / smash or aaron gave me a detalied explanation for this issue. I want my character back that's all. How you aren't solve that problem you have all the logs and other things you need ?


                          • #14
                            Kabam! You just going to fix these errors??? And then so many emails with the problem, and not one of your reply, I have not seen. If it's not fixable, then immediately tell. But You have to fix, You are the game developers! Already 2 weeks can't log on to your account due to error 1002


                            • #15
                              Happend since today....

                              Username: #gEriz84

                              PS: i opened an ticket ... lets wait