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Most Recent 7000 Gem Pack Promotion (Sat/Sun Nov 8/9 2014)

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  • Most Recent 7000 Gem Pack Promotion (Sat/Sun Nov 8/9 2014)

    So what's happening with the payout on the most recent 7000 gem pack promotion? "Special" opportunities were supposed to be occurring starting today at 12:00 PST... I don't get it.

  • #2
    Same also never received it

    Originally posted by x Kairos x View Post
    So what's happening with the payout on the most recent 7000 gem pack promotion? "Special" opportunities were supposed to be occurring starting today at 12:00 PST... I don't get it.
    Same here posted here eariler about it but no comment.

    Comment


    • #3
      Maybe I can get an answer as a Veterans Day gift Is this promotion being fixed?

      Comment


      • #4
        Yeah... What's up kabam?

        Comment


        • #5
          C'mon... Why hold an event.. make a promise... entice players to make a purchase... then not follow through on the deal? This isn't about "a chance" to get something... This is about delivering on your end of the transaction. A Guy (or girl) walks into a store, hands over an agreed upon monetary amount in exchange for the goods and services promised. It's a pretty simple concept. If the vendor (Kabam) runs into a problem with delivery of said goods or services, don't that vendor, at the very least, owe an explanation as to why the promise has not been delivered upon... and possibly, some sort of compensation? Why ignore the very customers that keep you in business? Case # 02827863 goes ignored and unresolved despite another empty promise, "You should expect a response from us within one business day." Does any fine member of the Kabam staff care to take this on and answer it here? -- Thanks!

          Comment


          • #6
            Hey Kairos,

            Thanks for the notice, we'll look into it and get it out asap.

            Comment


            • #7
              Thanks Aaron, looking forward to it. Take care.

              Comment


              • #8
                Yeah I participated hoping to get a shot at the booster pack.

                Comment


                • #9
                  Is Fear itself 1 pack supposed to be the promo at a 'greatly reduced price'? if so, I think 400 is far from a 'greatly reduced price'

                  other one packs run under 100 gems....

                  Comment


                  • #10
                    I think "Fear Itself" was part of the promo... and I agree... 400 Gems seems to be the cost EVERYONE gets. I'm not seeing this "greatly reduced price" that was promised to purchasers in the promotion.

                    Tech Support did reach out to me earlier, but asked me to explain the promotion to them! Say what? I'm in Arthur-1... the promotion occurred over the weekend of 8/9 November. How hard is it to look at the "promotions archive" and figure it out? Are we, the customers, really expected to take a screenshot of every promotion we engage in to help Kabam keep track? C'mon... I know you're better than this. I'm usually willing to give the benefit of the doubt, but it's getting tiresome.

                    Comment


                    • #11
                      Originally posted by x Kairos x View Post
                      I think "Fear Itself" was part of the promo... and I agree... 400 Gems seems to be the cost EVERYONE gets. I'm not seeing this "greatly reduced price" that was promised to purchasers in the promotion.

                      Tech Support did reach out to me earlier, but asked me to explain the promotion to them! Say what? I'm in Arthur-1... the promotion occurred over the weekend of 8/9 November. How hard is it to look at the "promotions archive" and figure it out? Are we, the customers, really expected to take a screenshot of every promotion we engage in to help Kabam keep track? C'mon... I know you're better than this. I'm usually willing to give the benefit of the doubt, but it's getting tiresome.
                      Yeah that is insane. I didn't take a screenshot either. Hopefully Aaron can respond to this thread tomorrow and shed some light on what going on.

                      Comment


                      • #12
                        Kabam - This is on the limit of being false marketing... It can't be right, that you lure people to spend that much money, and then don't keep what's promised.. You need to look into this immediately..

                        Comment


                        • #13
                          So, still no action taken? Time to contact google and let them know Kabam is cheating their customers. After halting the credit card transaction.

                          Comment


                          • #14
                            Because it sucks

                            Ok I buy into the promo and spend my 99.99 for gems and promo (hoping to get an edge on Golden event) I wait, see a deal and ask and ask if everyone is getting the same deal.... and they do so guessing this is not the promo deal (of course no way of knowing if its promo or not). Now event is a few days in and This promo is still not available.... so much for a golden event bonus, again only reason i bought gems in the first place. Now they are looking into it and the event goes by and the promo becomes more and more useless... Thanks for making this event most likely my last very poor handling overall. Rhian does not drop on hard exploring, golden boss never drops I have rhian at lvl 50 and have defeatd her 112 time now (Im rank 3 at moment) and still she never dropped. Got to love how we get treated.

                            Comment


                            • #15
                              There was an issue with the query that ran and once it was identified it was fixed and the promo was available to all qualifying players. I hear your concerns with the price of the pack but I can assure you that the rates were 10x better than a pack with a similar price point.

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