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please help Smash

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  • please help Smash

    i bought 6 strange chests for 1680 gems my ticket number is 02792645

    Greetings,

    Thank you for writing in and I hope that you are doing well today.

    This chest was mistakenly released and did not have any contents. I deeply apologize for any confusion caused by this chest. Do know we have removed the chests and restored any gems used to purchase them. Please let me know if you have received the restored Gems as I want to be 100% sure everything has been taken care of.

    Regards,

    Dylan P.
    Heroes of Camelot Support

    pleasse help The Lighting God Bors 46

  • #2
    .......bump......

    Comment


    • #3
      waiting for help

      Comment


      • #4
        Help me please I just want the right thing kindly fix the bug
        Hello,

        We have reviewed your incident and determined it was a duplicate issue of Case # 02792645, therefore we will close this Case as a duplicate of that one.

        My apologies for any frustrations this may cause, though we get to all issues as fast as possible, both updated as well as new tickets, and additional tickets for the same issue significantly increases the amount of time it takes for us to get to new issues, which ultimately slows down the service we're able to provide you.

        Please refer to the reply sent on Case # 02792645 for further updates, and if the issue was not resolved to your satisfaction, the agent who assisted you initially will be able to assist you further.

        Kabam Support
        Please

        Comment


        • #5
          Lighting god,

          I looked into your ticket and it looks as if they are waiting for a response from you. Respond to the correspondence from ticket #02792645 and let them know that you didn't get the compensation for the chest your bought. Let me know if this doesn't work.

          Comment


          • #6
            Thanks Smash

            Originally posted by Kabam_Smash View Post
            Lighting god,

            I looked into your ticket and it looks as if they are waiting for a response from you. Respond to the correspondence from ticket #02792645 and let them know that you didn't get the compensation for the chest your bought. Let me know if this doesn't work.
            No I still have not received the gems please tell them I canot don't know how to reply please fix it

            Comment


            • #7
              Hi Smash, i should receive:

              Pellinor-79: 100 gems
              Morgana-51: 50 gems
              Kay-44: 50 gems
              Excallibur-70: 50 gems

              Only receive 50 gems (i think in Kay). Thanks for your help!

              ADRII- Pellinor-79
              [email protected]

              Comment


              • #8
                Still waiting for help

                Comment


                • #9
                  Bump still waiting

                  Comment


                  • #10
                    Still waiting for it

                    Comment


                    • #11
                      No hope

                      Is it hard that I want my right please fix the issue

                      Comment


                      • #12
                        Hello @kabam_Smash, it seems as though you reply back more than Aaron. My question/idea is can you guys please give new/under experience players a chance to win something nice in arenas instead of having the 500+ thousand party players win every event/arena. We (low level health, attack players would like a chance to improve our decks. We rarely get a chance to reach top awards in arena due to time and or refreshing lobby just to get the same over powered players) Also please fix the combos. Thanks.

                        Comment


                        • #13
                          Bump for lightning god....gl bro....

                          Comment


                          • #14
                            Thanks Sam

                            Originally posted by Silly Sam View Post
                            Bump for lightning god....gl bro....
                            Kabam Admins please review the case my ticket and help me I even sent a proof picture (help me)

                            Comment


                            • #15
                              Bump. Help

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