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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

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These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.

Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
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- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
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- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Smash / Aaron: Need Ticket Escalation Option

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  • #1

    Smash / Aaron: Need Ticket Escalation Option

    I'm going to keep this constructive so as to not personalize it too much.

    I've lost a lump of cards in this game because of the sub-par attachments process. On one occasion (~mid September) several guildies and I were magically missing "old"' attachments. I.E. Attachments from ~ Mid August and prior. No rhyme or reason, no overrun of attachment, just flat not there. The most recent time was when the new patch hit. Stupidly, I updated, and was greeted with another lump of missing cards. Like a good customer I did what I should and opened a ticket each time #02714013 & #02760312. I included a comprehensive list (Date, Time, Card) of cards I was missing. I record ALL my important cards in attachments, I'm not simply saying "ZOMG I HAD LIKE...400 WHITE KNIGHTS AND YOU TOOK THEM!"

    Both times the conversation has gone similiar to the following:


    Hello,

    Thank you for writing back about this situation! Please know that we apologize for any inconvenience this occurrence may have caused for you, and thank you for reporting this issue to us.

    This particular error on our end should now be resolved and all missing Vault contents from the recent update should have been restored. Please let me know if you are missing anything else.
    or

    Thank you for writing in about missing Cards and I'm sorry for the trouble it has caused you! I can completely understand how a situation such as this would be disappointing and I'll be glad to assist you further.

    However, please know that after auditing your account, I am not able to verify any random item discrepancies and am unable to determine what may have occurred.

    Would you be so kind as to write back with a list of what is missing and any error messages you received so that I may get this information up to the Game Team for review and consideration?
    Both times I've eventually been assured that nothing was wrong and everything was fine (first rule of customer service, apologize but never admit to wrong doing). I didn't make up the random dates times. Pull up any past data saves from there and check the F***ING guild messages.

    I understand that the number of "card lost" requests must be IMMENSE. Going forward I get this is a non-issue (due to the new attachment system THANK GOD). However, there needs to be a way for legitimate concerns to not be responded with the equivalent of:

    Hi, sorry you had a problem.

    The problem is all in your head.

    Have some SS and STFU.
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  • #2
    I know you two creepers are lurking...

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