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Under Max Attachments but Still Getting "Missing Card" From Mid August Prior

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  • Under Max Attachments but Still Getting "Missing Card" From Mid August Prior


    Myself a guildy and several other people on my server have had an issue where old attachments are getting deleted for apparently no reason. I.E. We're below attachment "limit" and yet the attachments still disappeared. It would appear that this had something to do specifically with items prior to Mid-August. I'm certainly not one to cry over spilt milk, but so help me god I'm mad pissed about losing 2x White Knights. My ticket was answered in an extremely useless manner and closed.

    Is anyone else seeing a similar happening, or is it just Ector-76 server?

    7/26/2014 23:25:27 Necros
    7/28/2014 14:36:54 Berserker
    7/29/2014 9:46:00 Ben-Nu Frostborn
    7/29/2014 9:46:06 Rogue Outlaw
    7/31/2014 16:28:44 White Knight
    7/31/2014 16:30:18 White Knight
    8/6/2014 13:53:09 Gawain's Guard
    8/13/2014 17:25:46 Ariel's Champion
    8/14/2014 0:16:34 Ben-Nu Fireborn
    8/14/2014 0:16:38 Ben-Nu Frostborn
    8/15/2014 0:17:35 Merla the Lidless
    8/15/2014 0:17:38 Merla the Lidless
    8/15/2014 0:17:41 Merla the Lidless
    8/15/2014 0:23:07 Merlin's Dragon
    8/15/2014 23:46:46 Gawain's Guard
    8/15/2014 23:46:49 Moria
    8/15/2014 23:47:17 Treekin Shaman
    8/15/2014 23:47:34 Treekin
    8/18/2014 13:34:33 Treekin Shaman

  • #2
    I'm one of the guildmates with quite a few deleted attachments as mentioned above. Kabam - if you are going to be purging cards based on time, number of attachments or any other criteria, you should clue us players into that setting so that we can manage our overflow properly. To delete without any kind of warning whatsoever is ridiculous. To do this somewhat randomly to certain players and not others is absolute garbage.

    Btw - here's a tip for you as well. When legitimate tickets are filed for a real game issue, don't fire back with a boilerplate response effectively calling us liars. If you really had the logs you claim you do, you'd know who the liars are vs. those with real issues. Do what's right here Kabam! In quite a few cases, these cards were obtained through real money spent on the game.


    • #3
      This is out of my control but I have made the engineers aware of your issue.


      • #4
        Good luck guys, but if my signature is proof of anything, I would not hold your breath for those lost cards. it will always be, we can not confirm things on the front end (client side), only back end (their side).

        It's completely useless tracking system and the biggest scapegoat they have.


        • #5
          Funny, I didn't expect I needed to get colonoscopy for a few more years, but it feels like Kablam / HOC just gave me one...