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MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

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Becareful guys

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  • Waterwaterfish
    replied
    I will wait first, if kabam dont resolve my issue i will tell you guys something that will make HOC player even more angry and quit... I still keep it with myself and my guild mate member first

    Leave a comment:


  • AtomicDoom
    replied
    Originally posted by Red Ronnet View Post
    I sent a screen shot of my ladder results and got the response that my account had allegedly already received my rewards...which of course is bull**** and I replied directing them to the forum.
    The thing that pisses me of is they act like we are lying to them right off the bat. I can see getting that response if they themselves can't find what you say in the first place to be true. If I say I was first and didn't get my prize and they actually went looked at the arena and rank I said I was and saw I wasn't in first then ya say give more proof but they don't even go look. Like I said if you give them your name and realm and arena they should have no prob going in that realm go into expired arena and see if your name is where it should be. If it is it shouldn't be too hard to figure out. I've seen the devs say here that everything is in a back log. So if it's stones missing they should have a record of it all. Example game says I had 100 stones and I say I am missing 5 they should be able to see if I actually used 100 or 95. And if only 95 and I have 0 left in vault then I'm missing the 5. It seams the devs and support team and the programmers have all become lazy and don't give a crap about the players at all.

    Leave a comment:


  • TheInfidel
    replied
    Same ****

    The whole "as a gamer myself" bull**** is a standardized response. I got the same type of message from Kabam for a different issue.



    Anyone else interested in contacting the CA Attorney General's office to file a class action lawsuit against this company?

    Leave a comment:


  • Red Ronnet
    replied
    Originally posted by AtomicDoom View Post
    I got the exact same email from the same guy. What I don't get is why we even have to give screen shots of anything. All they should need is our in game names and realms and actually do a little work (go in themselves and see) but instead they want us to do it for them. I thought support was getting better because they answer faster but I now think they only answer faster because they don't have to do anything but look at a picture instead of actually investigating the issues themselves.
    I sent a screen shot of my ladder results and got the response that my account had allegedly already received my rewards...which of course is bull**** and I replied directing them to the forum.

    Leave a comment:


  • AtomicDoom
    replied
    I got the exact same email from the same guy. What I don't get is why we even have to give screen shots of anything. All they should need is our in game names and realms and actually do a little work (go in themselves and see) but instead they want us to do it for them. I thought support was getting better because they answer faster but I now think they only answer faster because they don't have to do anything but look at a picture instead of actually investigating the issues themselves.

    Leave a comment:


  • Skyrz
    replied
    Originally posted by Dark Garfield View Post
    I do not agree. It's their responsibility to log everything correctly!!!!!!!!!!!!!!!!!!!
    They aren't responsible about their game at all, i dont understand how they're even running this game with such a bad support team, ruining a good game that they created..

    Leave a comment:


  • Dark Garfield
    replied
    Originally posted by GorYuM View Post
    @ waterwaterfish: yes it sucks, i agree. But i have a question for you: why can't you provide them a screenshot of your ranking and the ranked rewards? The camelot arena can still be found under "expired". You have to understand that they will ask for screenshots otherwise every nucklehead can mail them and claim they should recieve weapon master.. goodluck

    P.s. i am still waiting for my weapon master for #5 aswell
    I do not agree. It's their responsibility to log everything correctly!!!!!!!!!!!!!!!!!!!

    Leave a comment:


  • Waterwaterfish
    replied
    Originally posted by GorYuM View Post
    @ waterwaterfish: yes it sucks, i agree. But i have a question for you: why can't you provide them a screenshot of your ranking and the ranked rewards? The camelot arena can still be found under "expired". You have to understand that they will ask for screenshots otherwise every nucklehead can mail them and claim they should recieve weapon master.. goodluck

    P.s. i am still waiting for my weapon master for #5 aswell
    Yup I already take screenshot from expired arena...I will scold them if they can't give me my rewards later.

    Leave a comment:


  • GorYuM
    replied
    @ waterwaterfish: yes it sucks, i agree. But i have a question for you: why can't you provide them a screenshot of your ranking and the ranked rewards? The camelot arena can still be found under "expired". You have to understand that they will ask for screenshots otherwise every nucklehead can mail them and claim they should recieve weapon master.. goodluck

    P.s. i am still waiting for my weapon master for #5 aswell

    Leave a comment:


  • Fatality1994
    replied
    So, I noticed somthing unusual:

    Here is my actual rank in camelot arena :



    Here is my rank from the arena screen :



    Maybe this will help the kabam guys to sort this out.

    Leave a comment:


  • Fatality1994
    replied
    No one in perceival-47 has received their weapon master although I received my 2 durantia today, I am still waiting for my 2 weapon master

    Leave a comment:


  • GI_JOE
    replied
    I don't get my weapon master even with screenshot provided.

    They just simply can't do the thing right, as I know no one get weapon master at all!

    Leave a comment:


  • Waterwaterfish
    replied
    So those who spent lots of money and run for the events be prepared to face a no rewards event i think....and please take a screenshot or you we be end up like me.

    And they ask back about the boss arena? They cant even solve an ended arena rewards how to solve other problem? I dont want all to argue about this **** anymore...just a total of four cards only anyway.... wish u guys good luck for drauntia and weapon master.

    Leave a comment:


  • Guest's Avatar
    Guest started a topic Becareful guys

    Becareful guys

    Hi Smash,

    I already submit a tickets and lets see what we got here.

    Hello,

    Thank you for writing in. If I understand correctly, you are missing rewards from the recent Camelot Arena and Boss Arena. I apologize for any inconvenience caused. I'll be more than happy to address this issue for you.

    Before I can proceed any further, I'd request you to reply back to me with the following information regarding the issue as this will help me investigate and to help resolve it for you.

    -Screenshot of the ranking from both the Events.

    -Screenshot of the rewards.
    Hoping to hear back from you soon. Have a great day!

    Regards,

    Craig Roberts
    Heroes of Camelot



    RE: Missing arena rewards. [ ref:_00D301HgIt._500a0n6zx0:ref ]
    wai hong yee 5: 25 AM
    To: Kabam Support

    I do not have screen shoot for both arena and i cannot provide you. I dont think i will play the game if i need to keep screen shoot for every arena i am in, to send kabam as a proof that i did in fact eligible for the rewards and argue here.

    This 2 issues is well known in the forum with everyone complaining now. I dont care much with the boss arena rewards since it cancelled by kabam after running the event for 41 hours but the Camelot arena did in fact completed without any cancellation so i want the rewards. Kabam HOC is full of bugs now and not function properly, even my latest gems purchase crashed and i dont get any gems and i trying to get refund for that purchase from i tunes now.

    It is not the job of a player to try to catch the fault of kabam by screenshoot every arenas, but i will surely take the screenshoot for the latest event since i will be using 7 days and ranked top 3 now. In case the same thing happened again.

    My account:
    waterwaterfish
    Lucan77
    Date: Sat, 27 Sep 2014 14:19:17 +0000
    From: [email protected]
    To: [email protected]
    Subject: Missing arena rewards. [ ref:_00D301HgIt._500a0n6zx0:ref ]

    Hello,

    Thank you for writing in. If I understand correctly, you are missing rewards from the recent Camelot Arena and Boss Arena. I apologize for any inconvenience caused. I'll be more than happy to address this issue for you.

    Before I can proceed any further, I'd request you to reply back to me with the following information regarding the issue as this will help me investigate and to help resolve it for you.

    -Screenshot of the ranking from both the Events.

    -Screenshot of the rewards.
    Hoping to hear back from you soon. Have a great day!

    Regards,

    Craig Roberts
    Heroes of Camelot

    Hello Wai,

    Thank you for writing back to us. I certainly understand your concern. As a gamer myself, I can relate to the frustration you are facing.

    Unfortunately, we are unable to verify the Camelot Arena rewards without the screenshots. We owe you an apology for any inconvenience this may have caused.

    Regarding the Boss Arena, I would request you let us know as to what reward you were supposed to getting the rank as this will help me to investigate and resolve this issue for you.

    Hoping to hear back from you soon. Have a great day!
    Regards,

    Craig Roberts
    Heroes of Camelot
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