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Latest Cam & Druid Arena Ranking Rewards

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  • #1

    Latest Cam & Druid Arena Ranking Rewards

    Did anyone get the ranking rewards? Please confirm.
    Tags: None
  • #2
    Nope I didn't get it either.

    Comment

    • #3
      Not yet. Although I received this as a reply from support:

      "Greetings,

      Thank you for writing in and I hope that you are doing well today.

      I took a look into your recent Arena rewards and can confirm everything has been paid out correctly. Our system actually logs the time and date of each and every item a player obtains and even records how they player got the item so this helps us verify that players got their items from Chests or events. When I went ahead and looked into your account for you I was actually able to verify that you had received those prizes for the Camelot Arena. I am not sure if this is what may have caused the confusion but your device may not have had time to sync up with the servers so you ticketed in before you found them in your inventory. If that is the case then I apologize for the delay.

      I do want to let you know though that if you do ever encounter any issues that have caused any concerns or if you have any questions that you need answers for you can always contact us at Support and we will do our best to resolve them for you as soon as we can. With that being said please let me know if you have any additional questions or concerns regarding this matter and I will be more than happy to help you out with those, otherwise I hope that you have a wonderful rest of your day and I look forward to talking with you in the future.

      Thank you for playing Heroes of Camelot!

      Regards,

      Dylan P.
      Heroes of Camelot Support

      ref:_00D301HgIt._500a0mMhxC:ref"

      I replied explaining how that is nonsense, and if they log everything they should be able to see all the cards in my deck, and what I have done with them (in which case my weapon masters would not be there). I explained that my entire realm that has been vocal on the chat has not received their rewards, and on the forum many people have not received them. I gave him this thread link as well:

      English Forums
      http://community.kabam.com/forums/showthread.php?348830-Aaron-Smash-can-u-help-me-camelot-and-druid-arena-rank-rewards


      I am just waiting for a reply. Smash if you can check in on what the problem is because I am obviously not the only one that has not received their reward, and your system is apparently stating it has already issued rewards out. Please look into it

      Name: Red Ronnet
      Realm: Lancelot-82
      Arena Rewards missing:
      Camelot arena: 1st Prize, 2 weapon master cards

      Comment

      • #4
        Originally posted by Red Ronnet View Post
        Not yet. Although I received this as a reply from support:

        "Greetings,

        Thank you for writing in and I hope that you are doing well today.

        I took a look into your recent Arena rewards and can confirm everything has been paid out correctly. Our system actually logs the time and date of each and every item a player obtains and even records how they player got the item so this helps us verify that players got their items from Chests or events. When I went ahead and looked into your account for you I was actually able to verify that you had received those prizes for the Camelot Arena. I am not sure if this is what may have caused the confusion but your device may not have had time to sync up with the servers so you ticketed in before you found them in your inventory. If that is the case then I apologize for the delay.

        I do want to let you know though that if you do ever encounter any issues that have caused any concerns or if you have any questions that you need answers for you can always contact us at Support and we will do our best to resolve them for you as soon as we can. With that being said please let me know if you have any additional questions or concerns regarding this matter and I will be more than happy to help you out with those, otherwise I hope that you have a wonderful rest of your day and I look forward to talking with you in the future.

        Thank you for playing Heroes of Camelot!

        Regards,

        Dylan P.
        Heroes of Camelot Support

        ref:_00D301HgIt._500a0mMhxC:ref"

        I replied explaining how that is nonsense, and if they log everything they should be able to see all the cards in my deck, and what I have done with them (in which case my weapon masters would not be there). I explained that my entire realm that has been vocal on the chat has not received their rewards, and on the forum many people have not received them. I gave him this thread link as well:

        English Forums
        http://community.kabam.com/forums/showthread.php?348830-Aaron-Smash-can-u-help-me-camelot-and-druid-arena-rank-rewards


        I am just waiting for a reply. Smash if you can check in on what the problem is because I am obviously not the only one that has not received their reward, and your system is apparently stating it has already issued rewards out. Please look into it

        Name: Red Ronnet
        Realm: Lancelot-82
        Arena Rewards missing:
        Camelot arena: 1st Prize, 2 weapon master cards
        I haven't received my rank reward as well

        * gentle * monster *
        Bors-66
        Rank 9
        Druid arena

        Comment

        • #5
          Name: Kuja
          Realm: Lucan-77
          Missing arena prizes:
          Druid arena: 1st prize, 2 Druantia cards
          Camelot arena: 1st prize, 2 Weaponmaster cards

          Comment

          • #6
            Realm: Kay-44. Username: Juanike.
            Missing arena prizes.
            Camelot arena: top 7. 2x highlander.

            Comment

            • #7
              Originally posted by Red Ronnet View Post
              Not yet. Although I received this as a reply from support:

              "Greetings,

              Thank you for writing in and I hope that you are doing well today.

              I took a look into your recent Arena rewards and can confirm everything has been paid out correctly. Our system actually logs the time and date of each and every item a player obtains and even records how they player got the item so this helps us verify that players got their items from Chests or events. When I went ahead and looked into your account for you I was actually able to verify that you had received those prizes for the Camelot Arena. I am not sure if this is what may have caused the confusion but your device may not have had time to sync up with the servers so you ticketed in before you found them in your inventory. If that is the case then I apologize for the delay.

              I do want to let you know though that if you do ever encounter any issues that have caused any concerns or if you have any questions that you need answers for you can always contact us at Support and we will do our best to resolve them for you as soon as we can. With that being said please let me know if you have any additional questions or concerns regarding this matter and I will be more than happy to help you out with those, otherwise I hope that you have a wonderful rest of your day and I look forward to talking with you in the future.

              Thank you for playing Heroes of Camelot!

              Regards,

              Dylan P.
              Heroes of Camelot Support

              ref:_00D301HgIt._500a0mMhxC:ref"

              I replied explaining how that is nonsense, and if they log everything they should be able to see all the cards in my deck, and what I have done with them (in which case my weapon masters would not be there). I explained that my entire realm that has been vocal on the chat has not received their rewards, and on the forum many people have not received them. I gave him this thread link as well:

              English Forums
              http://community.kabam.com/forums/showthread.php?348830-Aaron-Smash-can-u-help-me-camelot-and-druid-arena-rank-rewards


              I am just waiting for a reply. Smash if you can check in on what the problem is because I am obviously not the only one that has not received their reward, and your system is apparently stating it has already issued rewards out. Please look into it

              Name: Red Ronnet
              Realm: Lancelot-82
              Arena Rewards missing:
              Camelot arena: 1st Prize, 2 weapon master cards
              Smash the last time I filled a ticket out was for an accidental ban that was lifted in a few hours. I didn't get a response until four weeks later where they just said and I quote "after a very thorough investigation" I violated the terms of service and that was why I was "still" banned. Dash helped me look into the ban immediately and said it was probably an accidental banned from some scripts that run, and can happen sometimes. I had/have been buying gems ever since that day and I saved that email because it was a freaking joke. If the customer service rep would have done an "investigation" they would have seen my account was not banned and that I had done nothing to violate the TOS. I feel the example above is a half assed response like the one I received and a very poor case laziness. I also sent it to the BBB because I was furious at the time.

              I am missing my last 2x druantia for a t4 evo. You actually corrected my t3 druantia while the arena was still going on; just the other day so you could actually see that I had both of those cards before arena rewards were even handed out. I had a t2 and a t3 druantia in my bank. I need my last 2 cards so I can evo please.

              If they have the log they should be able to provide it with no problem; if that's the case. PLEASE HELP SMASH. Rank rewards have a lot of time and effort put into them and this is not fair to those people to have these problems.

              Danje
              galahad-65

              2x druantia

              Comment

              • #8
                Here is the lamest ticket response ever.

                On Sat, Aug 9, 2014 at 10:24 AM, Kabam Support <[email protected]> wrote:
                Greetings,

                My name is Jonathan and I will be assisting with your case concerning the ban. I have reviewed your account, and it appears you are having difficulty accessing the game because you have been banned. Your recent actions in game were a violation of our Terms of Service, and action had to be taken in order to protect the game play experience of our other players.

                All text in the game must follow the guidelines of our Terms of Service. This includes, but is not limited to:
                - World Chat
                - Alliance Chat
                - Messages sent to other players
                - User names, City names, and alliance names

                If you have any additional concerns regarding this situation, please review our Terms of Service at the following link: http://www.kabam.com/tos/

                I apologize for any confusion you may have experienced with this matter, but our Moderation Team has reviewed this matter thoroughly and determined this to be the best course of action. At this time, we cannot provide any further information regarding this. The decision made by our moderation staff in this instance is final and not open to appeal.

                Cordially,
                Jonathan
                Kabam Player Experience

                *Make sure you have the upper hand in our Games by participating in our Forums!
                English Forums
                http://community.kabam.com/forums/forum.php





                ref:_00D301HgIt._500a0kw7mq:ref

                My response

                Hey Jonathan!

                In case you haven't noticed this ticket is weeks old. The ban on my account was an accident I was told and it was only for a couple of hours. My account is in good working order because I have done nothing to violate your terms. I was told by one of your employees it was accidental and it is sometimes triggered accidentally. I was really upset when i created a ticket because i am not a cheater and i have not done anything to violate your terms and wondered what I could have possibly done to deserve that. If the ban was on purpose you have failed to provide a response probably. I have spent a LOT of money on this game in the last couple of months. This is the first ticket I have received a response from KABAM on out of three that I have made for other legitimate problems. Yet to receive rewards from one of the Google quests. I let it go because I realize that KABAM's customer service is incompetent and that's what all the other players suggested to me so I would not even waste my time for it.

                Also to your embarrassment I have spent money on this game since the "accidental" ban that your "Moderation Team" has reviewed so very thoroughly as you suggest. Please let me know if this is not the case so you can refund the money that I have spend on this game since my so called ban.

                I had done nothing to violate your terms of service. I truly hope you can understand the frustration in the tone of my email after reading your response today. I am not a cheater and I treat players with respect in this game.

                I enjoy this game so please let me know what we can do to resolve this issue. I want some closure on the money I have sunk into this game. Quit making me think things are good if they are not. That is highly unethical.
                I can assure you that the BBB does not take kindly to things like this and i will use them to the full extent if you are taking my money for no reason.

                You have a choice you can allow someone who likes your game to keep sinking their hard earned money into it because they enjoy it or you can lose a customer. I would be willing to be bet that if you look at the money I have spent with your company over the last two months it's in the top percentile somewhere. I am not asking for special treatment by any means, but this is embarrassing and unethical.

                It's a shame because I am a fan of the game play and some of the things you all have done for your player base recently. It's getting better but you clearly have a long way to go base on this email. Making a product and selling entertainment as you do can only be sustained if you support it properly. I understand system glitches and programming hurdles as I am a Network Analyst and Global Transportation Analyst. I will cut you some slack.

                I have not come to your company demanding you give me things like all the BS posts I see people upset on because they gambled on a card game and didn't get what they wanted. Am I not a good customer?

                I don't bitch unless you screw me over and I give you a lot of money. I DO NOT CHEAT and I don't hang out on global chat annoying people and trolling the chat log.

                Hope you are still reading by this point. I truly hope to stay a customer but an apology would be nice. At this point, I expect a very generic, insensitive, uncaring response that you did no research on. I have small bit of hope though because I am a fool.

                Comment

                • #9
                  Still no rewards.
                  Camelot arena
                  5th place : weapon master

                  Druid arena no rewards

                  mountain
                  Kay84

                  Comment

                  • #10
                    I was ranked 8th place in Druid arena, still didn't get my rewards!! What is taking so long to fix this???

                    Comment

                    • #11
                      No rewards!

                      Arthur 41
                      ????? Camelot rank 5 - 1x Weapon Master
                      ?? Camelot rank 1 - 2x Weapon Master

                      Comment

                      • #12
                        Same no rewards for cam 1st place sooo..... Thats 2 weaponsmaster

                        Comment

                        • #13
                          No one seems receiving anything from ranking rewards. Anyone has sent a ticket about it?

                          Comment

                          • #14
                            Originally posted by Stolb View Post
                            No one seems receiving anything from ranking rewards. Anyone has sent a ticket about it?
                            Sure have. I posted the response I received in another thread. Essentially support said that my account had already received the rewards, to which i sent a counter reply explaining that I have not and told him to check the forum and see that no one has. I am still awaiting a response from that. Also Smash has been completely absent, but its the weekend now so I dont expect a response until tomorrow probably...maybe...

                            Comment

                            • #15
                              OMG! you aren't alone. Read the thread above, titled "Be careful guys". This is insane. Not one person, on any server, has received these awards.
                              Originally posted by Red Ronnet View Post
                              Not yet. Although I received this as a reply from support:

                              "Greetings,

                              Thank you for writing in and I hope that you are doing well today.

                              I took a look into your recent Arena rewards and can confirm everything has been paid out correctly. Our system actually logs the time and date of each and every item a player obtains and even records how they player got the item so this helps us verify that players got their items from Chests or events. When I went ahead and looked into your account for you I was actually able to verify that you had received those prizes for the Camelot Arena. I am not sure if this is what may have caused the confusion but your device may not have had time to sync up with the servers so you ticketed in before you found them in your inventory. If that is the case then I apologize for the delay.

                              I do want to let you know though that if you do ever encounter any issues that have caused any concerns or if you have any questions that you need answers for you can always contact us at Support and we will do our best to resolve them for you as soon as we can. With that being said please let me know if you have any additional questions or concerns regarding this matter and I will be more than happy to help you out with those, otherwise I hope that you have a wonderful rest of your day and I look forward to talking with you in the future.

                              Thank you for playing Heroes of Camelot!

                              Regards,

                              Dylan P.
                              Heroes of Camelot Support

                              ref:_00D301HgIt._500a0mMhxC:ref"

                              I replied explaining how that is nonsense, and if they log everything they should be able to see all the cards in my deck, and what I have done with them (in which case my weapon masters would not be there). I explained that my entire realm that has been vocal on the chat has not received their rewards, and on the forum many people have not received them. I gave him this thread link as well:

                              English Forums
                              http://community.kabam.com/forums/showthread.php?348830-Aaron-Smash-can-u-help-me-camelot-and-druid-arena-rank-rewards


                              I am just waiting for a reply. Smash if you can check in on what the problem is because I am obviously not the only one that has not received their reward, and your system is apparently stating it has already issued rewards out. Please look into it

                              Name: Red Ronnet
                              Realm: Lancelot-82
                              Arena Rewards missing:
                              Camelot arena: 1st Prize, 2 weapon master cards

                              Comment

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