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Customer Service Told me Good Luck.. I'm SOL.

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  • Customer Service Told me Good Luck.. I'm SOL.


    I've been playing this game a while now and in the beginning my guild members told me to never over level because of the known bug that was only giving a 5% bonus. I'm sure everyone knows about this. Recently, there were a few updates that was suppose to fix this 5% bonus bug. Hundreds of players including our Aaron_Kabam confirmed that this was only a Visual bug. It should not effect the outcome of the card. Being a loyal customer, I've spent some (a lot) money during all the Totem guard promotions and I was able to save up enough to PE T4 my Totem Guard.

    I took my time, saved up my golden donkeys and slowly over leveled every single card. Took forever... During this process I didn't notice the 5% difference, until the very last Tier. I noticed LVL 82 5%, LVL 82 5%. I freaked out... I talked to some very skilled players on my realm and they told me it was purely a visual bug. Well, after doing my math... it really was only 5%. I got the 8 card PE T4 stats from the brilliantly made spreadsheet from this forum and also from our wiki. I compared the stats of my newly maxed out Totem and I was short stats. I've included a few pictures of my Totem, and I also attached my OSS showing 10% and 5%.

    I filed a ticket with customer service and they told me that this is not a visual bug. it is not a bug at all. They told me that anything under or over the set max level will only give a 5% bonus. Well... that's kinda ****ty since this particular problem was suppose to be fixed. It was confirmed to be a visual Bug... I sent emails back and forth for about 2 weeks and they just told me that there is nothing that they can do to fix this. The game developers have no way of changing stats or resetting anything.

    Aaron, is there anything you can do to help me fix this problem ? Are you able to help me reset each card so I can start over? Maybe at the least the last level of each tier... so I'm not set back that much... if over leveling at each tier is not recommended is it possible that you just reset it at the full stats at level 99..

    Also, is there any advice you can provide us.
    For example, does the over level actually work, is it only a visual bug and we are all just freaking out because of our own personal issues , does the over level only work at the very last level of Tier 4, is it even recommended to over level each Tier? My guild members all have been struggling with this. its very confusing on what works, and what doesn't work. I have a lot of screen shots that I've taken and I can email them to you if you would like.

    Thank You.

    User name: kbn
    Realm: Pellinore-59

  • #2
    screen shots


    • #3
      Today I also had the same error were it reported the wrong percentage, and caused my kings guard to level to 100. Wish you guys can help fix this problem and my kings guard.

      Sincerly, Tsunami


      • #4
        Xkbn your totem is perfectly evolved.

        My ossion i used grey donkeys at t1 and t2. Then gold at t3 and t4. I have more 800 hp than yours. If it was not a visual bug my ossion would have less stats than yours.

        Dont wory be happy you have the best totem someone can have. PE 8 cards with gold donkeys.

        Its really only a visual bug. Hope i helped you.


        • #5
          A lot of people told me the same... Only reason why I care so much is because the time spent, the money spent, and of course the trust we all put into the community and admins. I feel that if it's a visual bug, why not just fix it... It's a continuous problem that upsets everyone who likes to play the game a specific way. PE EVERYTHING lol
          I just hope aaron or smash can help me and some of these other players out.


          • #6
            And of course, it's totem guard. If it was like some of the other cards I have with the same problem... Not a big deal. But tg is so rare and powerful and such a big game changer.. It makes my insides hurt


            • #7
              yep its visual. Max PE 8 card Totem (lvl 100 t4) according to wiki is 112464 / 33816. Yours is higher

              Also my 8 card Oss overlvl +2 every tier has a little bit higher stats than yours. Mine is 141161/33623


              • #8
                Willing to spend 100 dollars once my Kings guard is fixed


                • #9
                  Smash can you help us out?


                  • #10
                    bump smash ?


                    • #11
                      Guys check the math on your cards. Yes the bug says 5% but it's not. I overlevel all of my cards. It's only visual for the billionth time. Your card is fine!


                      • #12
                        The Base stats for an overleveled card is higher than a non overleveled card. So while you only see your getting 5% and can mathmatically find that it is 5%, the other 5% was added to the base stats. The base stats changing is not normal as they are predefined in Kabam's card algorithm.

                        So this is why it is a visual bug, you see 5% but reality is, you get a total of 10%.

                        I wish I took pictures but I did this with Sir Owain to confirm, and there are numerous threads on this forum to support this.


                        • #13
                          Geez I thought I settled this long ago but seems it pops up like every week. Overleveled cards give better stats than non overleveled cards. End of story. Moving along....