Forum Rules [Updated 12/21/2016]


Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.


These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.


Please make sure to stay updated on these rules by reviewing this page from time to time.


This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.

Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
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Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Attachments disappeared!!!!! Please Help

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  • Attachments disappeared!!!!! Please Help

    I just had over 16 different attachments just disappear. I keep up with them regularly and know exactly what I have in my attachments, as I keep a spreadsheet of what I have in there so I can use when needed. I lost 2 Jezebel, 1 Ironbark, 2 Mhor Worms, 1 Balzathor, 1 Father Beneficent, 1 Gaznar, 2 Desdemonas, 3 Arabel the Trues, 1 Beastmaster, and 2 Paladins. These attachments have not been in for an extended amount of time.

    Can you please help to restore these. I can give you dates and times they were sent to my attachments if needed.

    Thank you for your consideration.

    The Great Gazoo

  • #2
    Did you auto-sold them exploring for tokens?


    • #3
      Originally posted by Cavadinha View Post
      Did you auto-sold them exploring for tokens?
      No, auto sold took place. I was still well below the 200, was around 110 when it happened. Checked my deck inventory to make sure I didnt receive them also.

      They are gone. This happened to another player in my realm at about the same time (he is a bigger player and was mostly 6* that he lost), but he has 1.3m HP deck so i am not sure if he is as upset as I am.


      • #4
        Case # 02690694 has been opened with Kabam Support. Please Aaron, Dash, or Smash can you help.


        • #5
          Anyone from Kabam????? Bueller Bueller Bueller


          • #6
            bumping for attention until a reply is given


            • #7
              bumping for attention until a reply is given


              • #8
                24 hours and no reply from Kabam


                • #9
                  Originally posted by The Great Gazoo View Post
                  24 hours and no reply from Kabam
                  I saw this problem before. Aaron replied to him that due to too many cards missing, he cannot verify it. Case closed and that guy quit. I hope u understand and do not hope too much for kabam support.


                  • #10
                    Originally posted by Noobest123 View Post
                    I saw this problem before. Aaron replied to him that due to too many cards missing, he cannot verify it. Case closed and that guy quit. I hope u understand and do not hope too much for kabam support.
                    I at least expect a response, and yes I am hoping for the cards to be returned as I can provide documentation on when they were received.


                    • #11
                      I looked into your ticket and it looks as if you are already being helped. Please give the support staff the opportunity to fix this situation. The attachments issues has been addressed throughout the team and we have improvements in the works.


                      • #12
                        Bumping, no resolution yet


                        • #13
                          Bumping, no resolution yet