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Seriously Kabam? Please fix/undo

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  • Seriously Kabam? Please fix/undo

    Well first off, I'm going to begin by saying what two things just happened to me and why I'm pissed and want to stop playing unless they get fixed. First off, as I was enhancing my T4 Vambrael, the game bugged apparently my T2 Rhiannon the Fair was fed to him. I am not pissed. Then as I'm using Donkeys to get him to lvl 99, the game said he was at lvl 99. I pressed enhanced. While it was showing the enhancements it glitched and decided to level it to 100. So now I am really ****ing pissed that I can't overlevel my Vamb cause the game bugged on me. After all the time and money I've put in and for it to do this in one night... Im so pissed I don't even want to play anymore!

    realm: Arthur-21
    Name: Kryptonite
    Account email: [email protected]

  • #2
    I have made your Vambrael level 102. Have also sent you two T1 Rhiannons.

    Comment


    • #3
      Thank you very much.

      Comment


      • #4
        aaron could help me too, my ossion the same thing happened when I put the cards to enhance screen was in lvl 99 when he was pressed to enhance the lvl 100

        realm: Lancelot-22
        Name: Jonatas serra
        Account email: [email protected]

        Comment


        • #5
          Same thing happened with my Mist Stalker. While I was enhancing my card, it showed lvl 89 to me but when I pressed the enhanced button it said I cannot level anymore as it reached to lvl 90 - I was really upset as i wanted to over lvl it to 92 with my golden, i even thought of quitting the game but somehow my addiction to this game kept me calm. I would be grateful to Aaron if he can fix my mist stalker or revert it to 89 again so i can over lvl it.

          Username: Helioz
          Realm: Pellinore-59

          Comment


          • #6
            Same thing happened with my Rhinannon and War cards. Got to level 99, added the golden ****, waited for the over leveling magic, but it came out level 99 both times. Please fix mine as you did for the OP. Thanks

            Uther Pendragon
            Bors-46

            Comment


            • #7
              Yikes I saw this coming Aaron lol

              Anyway if you are kind enough to fix this bug, you can see I fed my t4 earth elemental and it showed 97 on screen but ended up at lvl 100 so I couldn't overlvl my vamb to 102 as I have plenty of golden arses in stock. Being it's an old legend, stats are big at that lvl. If not, it's fine since I didn't expect things to get fix and thought it was tough luck...

              Lordken
              Server 18

              Comment


              • #8
                sure, I'll join this bandwagon

                ummm yeah, I have all the legendaries and game bugged.. please fix!

                k thx bye!


                lol just thought it was kind of funny. but i know how from first hand experience when you don't received what you are due. just wait til you have to submit a ticket. /gulp.


                btw, dont know what they did but I am receiving rank rewards again. yaaaaaa! but RIP july/aug 2014 rewards.

                Comment


                • #9
                  I have submitted 4 tickets. Received one response where the guy didn't even check into something on my account...

                  Pretty sure i got a generic response with no help where the account rep told me my account was banned because I violated the "terms of service" no explanation haha. They even said that after their investigation that I was at fault haha. I couldn't get them to respond and still can't to this day.

                  The reality was I got banned for a couple of hours and it was a glitch that was fixed immediately Aaron actually helped me look into it. The guy didn't even know that it was fixed. He was responding to my ticket that I made 4 WEEKS AGO. Who here finds that acceptable?

                  Complete lack of business fundamentals with NO integrity from your customer service department.

                  It's a waste of time. Now people have to use the message boards as a way to get issues fixed. Something wrong there..

                  The problem is LACK of people to get annoying things like this fixed. I feel bad for Aaron/Dash because it seems like they genuinely care. Kabam does not or they would recognize that THEY NEED SOME HELP haha

                  Comment


                  • #10
                    Seriusly Aaron you give people Maxed legends and staff i have been waiting over a month now you to cheack my case when i lost over 30 cards but what i have got 5 stones from your customer support. How the **** you prioritasi your cases this thred was started yesterday i have wait over month now http://community.kabam.com/forums/sh...-30-cards-back!!! Get your priority strait this is **** up!!!!!!!!

                    Comment


                    • #11
                      Originally posted by Jonatas Serra View Post
                      aaron could help me too, my ossion the same thing happened when I put the cards to enhance screen was in lvl 99 when he was pressed to enhance the lvl 100

                      realm: Lancelot-22
                      Name: Jonatas serra
                      Account email: [email protected]
                      Originally posted by Papa Warriors View Post
                      Same thing happened with my Mist Stalker. While I was enhancing my card, it showed lvl 89 to me but when I pressed the enhanced button it said I cannot level anymore as it reached to lvl 90 - I was really upset as i wanted to over lvl it to 92 with my golden, i even thought of quitting the game but somehow my addiction to this game kept me calm. I would be grateful to Aaron if he can fix my mist stalker or revert it to 89 again so i can over lvl it.

                      Username: Helioz
                      Realm: Pellinore-59
                      Originally posted by spartindc View Post
                      Same thing happened with my Rhinannon and War cards. Got to level 99, added the golden ****, waited for the over leveling magic, but it came out level 99 both times. Please fix mine as you did for the OP. Thanks

                      Uther Pendragon
                      Bors-46
                      Originally posted by LordKenny View Post
                      Yikes I saw this coming Aaron lol

                      Anyway if you are kind enough to fix this bug, you can see I fed my t4 earth elemental and it showed 97 on screen but ended up at lvl 100 so I couldn't overlvl my vamb to 102 as I have plenty of golden arses in stock. Being it's an old legend, stats are big at that lvl. If not, it's fine since I didn't expect things to get fix and thought it was tough luck...

                      Lordken
                      Server 18

                      All of the above are fixed (returned to Max-1).

                      Comment


                      • #12
                        Originally posted by Skullrunner View Post
                        Seriusly Aaron you give people Maxed legends and staff i have been waiting over a month now you to cheack my case when i lost over 30 cards but what i have got 5 stones from your customer support. How the **** you prioritasi your cases this thred was started yesterday i have wait over month now http://community.kabam.com/forums/sh...-30-cards-back!!! Get your priority strait this is **** up!!!!!!!!

                        Losing bulks of cards is difficult for me to validate, and I report those cases to the engineers and to QA to verify and resolve. This thread, on the other hand, deals with issues that I can easily verify and solve on my own.

                        Comment


                        • #13
                          If you guys feed an enhanced card to any of your cards, it supposed to hav more exp than it shows. So beware.

                          Comment


                          • #14
                            Hi Aaron, I also have a similar problem with my Horned Lord. I feed a few max 3 star cards to level 89 with the intention of overleveling, however after it enhanced it turned out to be lvl 90.
                            Could you be so kind as to make my Horned Lord to 92 or set it back to 89? Thank you so much!

                            Damet
                            Gawain-69

                            Comment


                            • #15
                              Aaro when your engineer and qa look into my case. Its not hard to read logs and see how many cards i hade that day and if there where flux in there its that simple or it should be if your system is build correctly. Its seems if "Big Spenders" as thay say they are tell you they stop playing you ran strait a way to give them what they need. I have bought gems so I'm buying customer wheres my help and cards gone cos i wont use 1000$ every month in this game. And if your customer service lie about what thay can do what is that about they said me they can give only 5 stones then some on posted same kind a mail that says they gave 10 and agai nthis is al lwe can give. Why you lie to your customers????? This smell like froud to me and this sould be investicated big time. If you build your system right it easy task to correct almost all cases that come to this forum. And if you cant see if i lost bulk of cards how can you see that people have hade that bug when thay say. I can write here that i acidently fed my crack knoght team to my quilla can i have it back it was over leveled all the way with golden arses to t4 Can i have those back Please! This is ridigules that you do here. You get millions dollars every year and still your staff is dont know anything about customer service. I have been in customer service almost 20 years now i can come there to educating your people how to be good customer service agent.

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