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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Hoc management issues

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  • Hoc management issues

    Hoc management issues

    This past month and a half has been greatly frustrating. I normally don't regret spending money on a game, I blow around 10k or more on my hobbies yearly, but out of all of those, I only regret spending on hoc.

    My experience with HOC feels as if the management team lacks experience, strategic insight and concern for their customers (except for an off chance reply of "we will look into it").

    Starting from calamity, releasing an update to castle siege-releasing it prematurely and going rubber band on their statement "we will reset the board to oh we can't reset it, please wait till we figure things out", to this new flawed arena system.

    I will not further comment on the side of inexperience and foresight, but from my experience here I feel like I am a beta tester for a game that I did not want to be a beta tester. Create a test server to test your updates, and theories. Don't make us be unwarranted guinea pigs, it's degrading for a paying customer.

    Quite possibly I am comparing it to more developed companies such as blizzard, wotc and etc. and kabaam might reason a lack of resource for creating test servers but even poxnora, a small game of less than 10 in their team employed test servers; this affected their update releases but provided the user base ease and comfort in the game.

    To top it off, even with all these experience they release this new arena system that penalizes the player the more you spend or the more you grind. I do not understand how a player half my stats can beat my opponents and obtain points faster than me; and why I am not blocking them, not the higher players. But then the higher players are me. Return the old system, if you want to test your bugs, do so in a different test server. This system you have, no matter how you try to fix it will have one main issue and that is you are challenging the core and essence of micro transaction games. In these games you have 2 real resources; money or time. People spend what they have more, in the new system, even if you have spent money, it makes it so that you have to spend more time than the other. Likewise the system is extremely random in reaching that sweet spot. One can be able to reach 40k might in one arena but that same person may not in another; have we now stopped to this, arena is now randomly won depending whether you reach that sweet spot?

    I know that the answer would be, please be patient with us, or sorry you feel that way. And sure I would have been patient if I didn't spend a dollar here or if you refunded everything that I have spent; but the truth of the matter is that that isn't the case. To a certain extent I feel conned and trick. In the history of ccg's which game ever changed their matchmaking system to favor less spending. Ok there's bugs again; do it in a test server (I'm pretty sure that the non-payers would gladly be on your test servers if you rewarded them gems on completion; you can probably catch the cheaters there too)

    I'm sorry if this sounds like a very disgruntled customer, but I am, and the reason is because I loved this game. Only those who you love can have such an affect on you; and hoc had.
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