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Ticket Refunds for Bugged Arena

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  • Ticket Refunds for Bugged Arena

    When are we getting our refunded tickets back?



  • #2
    Johnathan refers to a 'Ticket return process', when will this take place?

    Comment


    • #3
      I think it just another way to say STFU

      Comment


      • #4
        I hope not. Aaron or Dash, could you please weight in.

        Comment


        • #5
          All my arena tickets that were used in the bugged stone arena are not returned too. Rain has even mentioned that Kabam will be returning all the tickets that are not supposed to be deducted in that arena to me. Yet it has been weeks for any action to be taken. I have sent a new email a week ago to support till now there isn't any reply. My case number is #02558957. Please do check and return all our tickets and please don't check my account and tell me that I'm okay without them as these tickets are earned or paid. Thank you.

          Comment


          • #6
            Bumping thread

            Comment


            • #7
              Bumping thread

              Comment


              • #8
                Hey all,

                Sorry, I've been notoriously slow to respond on the forums lately (role change, and less time to check in here). I'll bump the engineers on this, since they were supposed to be send back all of these tickets.

                Comment


                • #9
                  Thank you. It's been a while since it happened, trying not to let this issue get swept under the rug. 5.5k tickets is more than I can afford to ignore.

                  Comment


                  • #10
                    Originally posted by Aaron_Kabam View Post
                    Hey all,

                    Sorry, I've been notoriously slow to respond on the forums lately (role change, and less time to check in here). I'll bump the engineers on this, since they were supposed to be send back all of these tickets.

                    I was affected by this. 70 kills x 50 tickets.. missing 3500.

                    Thanks.


                    Alternatively, I'm happy to forego the 3500 tickets in exchange for my choice of 3 cards. (See how I didn't say 6?)

                    Thanks.

                    Comment


                    • #11
                      QUOTE=Aaron_Kabam;1779939]Hey all,

                      Sorry, I've been notoriously slow to respond on the forums lately (role change, and less time to check in here). I'll bump the engineers on this, since they were supposed to be send back all of these tickets.
                      [/QUOTE]

                      Hi Aaron, your engineers have replied my case with tons of dumb answers liked asking me to troubleshoot my device, rebooting and etc which are not even closed in returning my arena tickets used in the bugged stone arena with 95 hits. So please ask them to read our cases properly before sending out a generic email which has no link to the problem. Unless your engineers are clueless in how to solve it. Please ask them to reply my case with an answer which sounds relevant to my problem.

                      Comment


                      • #12
                        Originally posted by tkw1980 View Post
                        QUOTE=Aaron_Kabam;1779939]Hey all,

                        Sorry, I've been notoriously slow to respond on the forums lately (role change, and less time to check in here). I'll bump the engineers on this, since they were supposed to be send back all of these tickets.
                        Hi Aaron, your engineers have replied my case with tons of dumb answers liked asking me to troubleshoot my device, rebooting and etc which are not even closed in returning my arena tickets used in the bugged stone arena with 95 hits. So please ask them to read our cases properly before sending out a generic email which has no link to the problem. Unless your engineers are clueless in how to solve it. Please ask them to reply my case with an answer which sounds relevant to my problem.[/QUOTE]

                        The people answering your ticket are not our engineers. The engineers should be manually paying these out in bulk to everyone, which is what Aaron referenced. We will check again on the status of this, but it shouldn't have anything to do with the people answering your support tickets.

                        ~Dash
                        http://willowreels.com/cialis-com/

                        Comment


                        • #13
                          Hi Dash, first Thank you for replying this post. Secondly what is the outcome and when will we get back those tickets?

                          Comment


                          • #14
                            Originally posted by Kabam_Dash View Post
                            Hi Aaron, your engineers have replied my case with tons of dumb answers liked asking me to troubleshoot my device, rebooting and etc which are not even closed in returning my arena tickets used in the bugged stone arena with 95 hits. So please ask them to read our cases properly before sending out a generic email which has no link to the problem. Unless your engineers are clueless in how to solve it. Please ask them to reply my case with an answer which sounds relevant to my problem.
                            The people answering your ticket are not our engineers. The engineers should be manually paying these out in bulk to everyone, which is what Aaron referenced. We will check again on the status of this, but it shouldn't have anything to do with the people answering your support tickets.

                            ~Dash
                            [/QUOTE]


                            Well they are not.

                            And its been weeks almost a month since this happened.

                            Omega IV
                            Griflet 18 dammit, not Merlin 43

                            Comment


                            • #15
                              Bump this post up to get some attention from Aaron or Dash!

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