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I am so sick of Kabam support

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  • Noveenia
    replied
    Originally posted by xenocyde View Post
    All I can do is to ask from time to time on some news and updates and a tiny bit of insider info.

    I can tell you that Kabam is working overtime now to sort the issues, and they arent taking it as lightly as we think. Also support is getting many more tickets then usual, which is why many are taking more time to respond to, or being closed, as its a general issue that they are/will address for everyone.

    Most issues will be fixed in the coming days from what I know, Kabam is trying to its best to be up to our standards. I am giving them my patience and a chance
    It would be nice that you become another kabam representative on the forum.

    Leave a comment:


  • xenocyde
    replied
    Originally posted by Noveenia View Post
    You have a friend in Kabam support, right? Can you ask him to help us?
    All I can do is to ask from time to time on some news and updates and a tiny bit of insider info.

    I can tell you that Kabam is working overtime now to sort the issues, and they arent taking it as lightly as we think. Also support is getting many more tickets then usual, which is why many are taking more time to respond to, or being closed, as its a general issue that they are/will address for everyone.

    Most issues will be fixed in the coming days from what I know, Kabam is trying to its best to be up to our standards. I am giving them my patience and a chance

    Leave a comment:


  • Noveenia
    replied
    Originally posted by xenocyde View Post
    As far as I know, none of the first place winners on event got the reward yet, i know its not hitting home probably, but patience mate, they know you won and you will get the prizes.

    As for the other 2 arena prize issues, alot of people are suffering from the same issue. Its why we dont see any raids or arenas now as Kabam is aware of and fixing the issue. I know it sucks not to get what you deserve, worked and spent for. But you shall.

    Stay strong mate
    You have a friend in Kabam support, right? Can you ask him to help us?

    Leave a comment:


  • xenocyde
    replied
    Originally posted by schn4pi View Post
    Im a big spender. Im missing 1 angel of law and 1 ironbark from arena ranking. Plus 4 wars, 15ss and 15 calamity chests from top1 at event. Ive sent 3 tickets. 1 for each case. 2 where just closed. The other they said they didnt found anything wrong after seing my account.

    So ive spent more than 30k gems in the event to receive NOTHING.

    I dont think spenders have priority or better treatment. I didnt received what ive earned with time and money and got ignored.


    As far as I know, none of the first place winners on event got the reward yet, i know its not hitting home probably, but patience mate, they know you won and you will get the prizes.

    As for the other 2 arena prize issues, alot of people are suffering from the same issue. Its why we dont see any raids or arenas now as Kabam is aware of and fixing the issue. I know it sucks not to get what you deserve, worked and spent for. But you shall.

    Stay strong mate

    Leave a comment:


  • schn4pi
    replied
    Originally posted by xenocyde View Post
    in my personal experience, I have had a good response from submitting tickets to Kabam. Always answered and solved within 48 hours, except the one time I asked to be added to the Kabam Points Beta.

    I think it may be that alot of people who submit tickets about missing a potion or not getting a card are free players, and people that spend, or spend alot, get priority treatment.

    It may be why I get taken care of by support, in any case I have no complaints.

    Im sorry that your issues are not resolved such as mine, but also coming from the finance world, as a broker and someone who started off in customer support field, I can say that support people dont like to deal with aggressive complainers, and usually put their issues on the back burner.

    Remember, Support is not operated by robots, but people like you and me. A bit of kindness and respect, plus a structured and mannered communication with support will always yield you the best results. I hope that helps.
    Im a big spender. Im missing 1 angel of law and 1 ironbark from arena ranking. Plus 4 wars, 15ss and 15 calamity chests from top1 at event. Ive sent 3 tickets. 1 for each case. 2 where just closed. The other they said they didnt found anything wrong after seing my account.

    So ive spent more than 30k gems in the event to receive NOTHING.

    I dont think spenders have priority or better treatment. I didnt received what ive earned with time and money and got ignored.

    Leave a comment:


  • xenocyde
    replied
    in my personal experience, I have had a good response from submitting tickets to Kabam. Always answered and solved within 48 hours, except the one time I asked to be added to the Kabam Points Beta.

    I think it may be that alot of people who submit tickets about missing a potion or not getting a card are free players, and people that spend, or spend alot, get priority treatment.

    It may be why I get taken care of by support, in any case I have no complaints.

    Im sorry that your issues are not resolved such as mine, but also coming from the finance world, as a broker and someone who started off in customer support field, I can say that support people dont like to deal with aggressive complainers, and usually put their issues on the back burner.

    Remember, Support is not operated by robots, but people like you and me. A bit of kindness and respect, plus a structured and mannered communication with support will always yield you the best results. I hope that helps.

    Leave a comment:


  • Cavadinha
    replied
    Noobokok.. you have a point but you don't want read or participate within other complaints, just don't participate.

    I've decided to only spend in this game for couple specific cards no matter how good a promo can sound. But this is just me, as a costumer, people have to fight for their rights.
    So, you are against people complaint? Fine, but don't be rude with them.

    Stay away or just laugh hard by yourself.

    Leave a comment:


  • Shankzalot
    replied
    Noobokok, you are truly a douchebag. I hope a glitch erases your entire game and you come to the forums "crying" about nothing being done. What a tool.

    Leave a comment:


  • Siege28
    replied
    Originally posted by Noobokok View Post
    nobody force you to buy a bad car, but seems you are too stupid to spend money again and again on game, and get nothing and crying crying
    "they should have to conform to the same rules as any business". lol, who decided it? you? another schoolboy?
    Bosses decide how they build their buisness, and you are donut hole to say them how to do their job. Become a boss and you will decide how should ppl work.
    HAHAHA, that made me laugh out loud for real. I hope you one day get a business to own and treat people that way. Take pictures please. The fall will be epic. Oh, and just so you know... calling me a kid doesn't stop you from being the one throwing a tantrum.

    Leave a comment:


  • Noobokok
    replied
    as i said before
    "and you are losers, it's just funny to read the forum and know how much idiots on Earth"

    Leave a comment:


  • __Ice__
    replied
    Originally posted by Noobokok View Post
    Developers also are ppl, they make their job as good as they can
    now too much spam threads on forum - i lost this, i didn't get this, kabam don't want to fix something, only cry cry and cry
    and you are losers, it's just funny to read the forum and know how much idiots on Earth

    fck off douchebag, what does it make you then, crying over ppl crying

    Leave a comment:


  • Noobokok
    replied
    Originally posted by Siege28 View Post
    You don't seem to realize that this is not a game to them. It's a business. Therefore they should have to conform to the same rules as any business. If you bought a car and the wheels fell off, would you say to yourself that they are just people that do their job as well as they can?
    nobody force you to buy a bad car, but seems you are too stupid to spend money again and again on game, and get nothing and crying crying
    "they should have to conform to the same rules as any business". lol, who decided it? you? another schoolboy?
    Bosses decide how they build their buisness, and you are donut hole to say them how to do their job. Become a boss and you will decide how should ppl work.

    Leave a comment:


  • Kent Lim
    replied
    Kabam customer service is a disaster and I think I know why, cause Kabam NEVER take players interests sincerely and seriously: http://i.imgur.com/bx1HV2u.jpg

    Leave a comment:


  • Siege28
    replied
    You don't seem to realize that this is not a game to them. It's a business. Therefore they should have to conform to the same rules as any business. If you bought a car and the wheels fell off, would you say to yourself that they are just people that do their job as well as they can?

    Leave a comment:


  • Noveenia
    replied
    Originally posted by Noobokok View Post
    Developers also are ppl, they make their job as good as they can
    now too much spam threads on forum - i lost this, i didn't get this, kabam don't want to fix something, only cry cry and cry
    and you are losers, it's just funny to read the forum and know how much idiots on Earth
    Hi nerds, you think so probably because you are a starter and have not put effort and spent money on this game. Don't cry when you get any problem. We'll see.

    Leave a comment:

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