Announcement

Collapse

Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
See more
See less

I am so sick of Kabam support

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • #16
    Originally posted by xenocyde View Post
    in my personal experience, I have had a good response from submitting tickets to Kabam. Always answered and solved within 48 hours, except the one time I asked to be added to the Kabam Points Beta.

    I think it may be that alot of people who submit tickets about missing a potion or not getting a card are free players, and people that spend, or spend alot, get priority treatment.

    It may be why I get taken care of by support, in any case I have no complaints.

    Im sorry that your issues are not resolved such as mine, but also coming from the finance world, as a broker and someone who started off in customer support field, I can say that support people dont like to deal with aggressive complainers, and usually put their issues on the back burner.

    Remember, Support is not operated by robots, but people like you and me. A bit of kindness and respect, plus a structured and mannered communication with support will always yield you the best results. I hope that helps.
    Im a big spender. Im missing 1 angel of law and 1 ironbark from arena ranking. Plus 4 wars, 15ss and 15 calamity chests from top1 at event. Ive sent 3 tickets. 1 for each case. 2 where just closed. The other they said they didnt found anything wrong after seing my account.

    So ive spent more than 30k gems in the event to receive NOTHING.

    I dont think spenders have priority or better treatment. I didnt received what ive earned with time and money and got ignored.

    Comment


    • #17
      Originally posted by schn4pi View Post
      Im a big spender. Im missing 1 angel of law and 1 ironbark from arena ranking. Plus 4 wars, 15ss and 15 calamity chests from top1 at event. Ive sent 3 tickets. 1 for each case. 2 where just closed. The other they said they didnt found anything wrong after seing my account.

      So ive spent more than 30k gems in the event to receive NOTHING.

      I dont think spenders have priority or better treatment. I didnt received what ive earned with time and money and got ignored.


      As far as I know, none of the first place winners on event got the reward yet, i know its not hitting home probably, but patience mate, they know you won and you will get the prizes.

      As for the other 2 arena prize issues, alot of people are suffering from the same issue. Its why we dont see any raids or arenas now as Kabam is aware of and fixing the issue. I know it sucks not to get what you deserve, worked and spent for. But you shall.

      Stay strong mate

      Comment


      • #18
        Originally posted by xenocyde View Post
        As far as I know, none of the first place winners on event got the reward yet, i know its not hitting home probably, but patience mate, they know you won and you will get the prizes.

        As for the other 2 arena prize issues, alot of people are suffering from the same issue. Its why we dont see any raids or arenas now as Kabam is aware of and fixing the issue. I know it sucks not to get what you deserve, worked and spent for. But you shall.

        Stay strong mate
        You have a friend in Kabam support, right? Can you ask him to help us?

        Comment


        • #19
          Originally posted by Noveenia View Post
          You have a friend in Kabam support, right? Can you ask him to help us?
          All I can do is to ask from time to time on some news and updates and a tiny bit of insider info.

          I can tell you that Kabam is working overtime now to sort the issues, and they arent taking it as lightly as we think. Also support is getting many more tickets then usual, which is why many are taking more time to respond to, or being closed, as its a general issue that they are/will address for everyone.

          Most issues will be fixed in the coming days from what I know, Kabam is trying to its best to be up to our standards. I am giving them my patience and a chance

          Comment


          • #20
            Originally posted by xenocyde View Post
            All I can do is to ask from time to time on some news and updates and a tiny bit of insider info.

            I can tell you that Kabam is working overtime now to sort the issues, and they arent taking it as lightly as we think. Also support is getting many more tickets then usual, which is why many are taking more time to respond to, or being closed, as its a general issue that they are/will address for everyone.

            Most issues will be fixed in the coming days from what I know, Kabam is trying to its best to be up to our standards. I am giving them my patience and a chance
            It would be nice that you become another kabam representative on the forum.

            Comment

            Working...
            X