Forum Rules [Updated 12/21/2016]


Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.


These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.


Please make sure to stay updated on these rules by reviewing this page from time to time.


This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.

Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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  • supporter

    It is difficult to get in touch with the Support of the game, whenever I go there slow response and my last 4 support that got sent as an automatic response message and it is becoming a tremendous disregard me and it did not solve my problems is that I damaging since vanished golden donkey was needed me there!

    Not sure if this is just happening to me ....

    follows the message I received on 4 support



    Thank you very much for taking the time to write in to us today. We feel it is very important que your issue is resolved quickly to the humanly possible. With this in mind, we have some troubleshooting tips below Which may help with your situation.

    We've recently experienced an influx of requests and were unable to address yours Within 24 hours. We sincerely apologize for any frustration this has Caused you personally and Assure You That we are here to help.

    Most issues in the game can not be resolved by Following the troubleshooting steps below, or simply by time.


    If you are experiencing technical issues, we ask you please consider que these general troubleshooting steps specific to your device's operating system.

    iOS Troubleshooting:

    If your game is frozen or unresponsive, you may need to "force quit" the application and start it again.

    If you are currently running the new iOS7, all you need to do is double press the Home button again to bring up the slideshow of all Apps currently active. From here swipe up on the game to force close it.

    If you are still running the iOS version that is 6 or less, to reopen the app press the 'Home' button on your Apple device to exit the app, then double-press it again to bring up the list of apps you have open. Hold the Game app until it starts to jiggle and then tap the little 'minus' icon que Appears to complete the process!

    Android Device Troubleshooting:

    A common cause of crashes on Android is insufficient memory due to other programs running at the same time in the background. There is a very limited amount of internal memory to install Android applications. You Should Also keep an eye on your SD memory card so that you do not run out of space for your favorite apps Kabam.

    To check physical memory:

    Go to the Home screen
    Select the Menu key
    select Settings
    Select SD card & phone storage

    At the top, under SD card, you will find the Total space and Available space on your SD card. At the bottom, under the Internal phone / tablet storage, you will see the Available space left for installing your Android applications

    To free up more "working" memory for the game:

    Select "Applications"
    Choose "Manage Applications"
    Tap the "Running" tab where you can close (Force Close button) any apps que aren't essential
    (Please Also close any que Kabam game is giving you trouble)

    NOTE: We are unable to guarantee functionality on rooted or jailbroken devices. If your device falls into this category, we may not be able to support this option.

    *** We would like to take this time to remind you que if none of the above solves your issue has Helped, please do not hesitate to reply back to us here and one of our Agents will get with you as soon as They can. Please do not create a new ticket for your issue's This could lead to a longer wait time and complications in forming the resolution to your issue; Especially if the issue is time sensitive (ie you can not get into your game) *** \

    Thank you for your patience in this matter and for your loyalty and dedication to Kabam. We appreciate everything you do for us and we work diligently to do the same for you.

    Best Regards,
    Kabam Support **********

    That's a lot of bull****, all this information I already know ¬ ¬!

  • #2
    While I appreciate your situation, the Forum isn't for discussion of one-off issues. Please respond to your support ticket for further assistance form one of our Player Experience Agents. I do apologize, but this thread will now be closed.