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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

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These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.

Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
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- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
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- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Bump If you agree! ( PATCH ISSUES )

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  • #1

    Bump If you agree! ( PATCH ISSUES )

    i good a pretty descent idea for the developers and crew members.

    Maybe you should focus a bit more on fixing the TONS of problems, issues, bugs, screwups and failures instead of spam-killing us with tons of moneymake events.
    I surely don't want 30 friends to play this game while its loaded with mistakes and problems. Yet still you guys manage to overload us with paying events.

    just a small examples you guys can work with;

    * INVENTORY, i can list here at least 10 different things that went wrong since the update and i think there are zero people in total that like the new inventory system; cards stuck in attachment cause im at 94/100 and there are 8 cards in 1 attachment, missing cards you won, slots occupied now by stones and pots and tickets where they didn't use a slot before but OFF COURSE if you PAY you can expand it, adding TONS of new cards but no inventory slots
    -- your solution; Telling us everything is solved in a few days and that we get more slots?? ( still waiting....)

    * MISSING CARDS, TONS of people (including me) are missing summoned cards or raidboss rewards that they honestly won and spent money on.
    --your solution; After tons of emails/tickets ( with 100% prove screenshots), annoyances and frustration you guys still manage to tell us you could not find anything and that we just have to swallow it and dont get helped or refunded in any possible way, while you yet seem to put the entire crew of kabam on brainstorming how to rip us off even more. ( this is just robbery) you cant take away stuff people paid for!!

    * Calamity event; (thank god i don't care for this event but yet again). People that spent a serious lot of money on this and you guys are just clueless on how to give everyone what they put in this event. People missing a lot of tonics because of the unannounced rollback
    -- your solution; extend it with 1 day. wtf? so people have to spend yet more time and money to fight for what they already had a few days ago?

    * Arena's; yet again people not getting rewards which they earned or have to wait days of sending emails back and forth.
    --your solution; ???
    ALSO people payed 50 tickets for every battle in the summonstone arena 2 days ago and you just removed it ??
    -- your solution; ???

    * LOGIN issues forum is full with people that are unable to login after the recent patch.
    -- Your solution; ???

    * INFO lady on home screen; for weeks now you have a dedicated page saying that if we need any help we can go and ask on the forums.
    -- your solution; no replies, no help, no solutions and loads of frustration

    * Sending a ticket; after you finally discovered how to sent a ticket to the dev team, you have to wait an entire day to get your first automated message. ( i understand you have ****loads of tickets to read but then at least make sure to give an appropriate answer instead of an robot auto answer. I prefer waiting 2 days to get proper help then to spend a few days emailing back and forth without getting any solution.
    -- your solution; Altho this Dash guy seems to be nice; more then half of my issues are not being helped. I keep getting replies that they can't find anything weird on my account and that I just lost the card where i spent money for. No action is taken, yet they quickly close your ticket so you cant reply or complain. in 3 days I lost; Taal, Ben nu frostborn ( my 6th ), and 2 Jezebel the shrieks. ( Do understand I had lots of screenies that 100% waterproof backing up they belonged to me) and i'm pretty sure there are other people who lost WAY and WAY more cards then i did..
    -- After mailing 3 days back and forth hoping to get my 2 jezebel the shrieks back, i got a reply saying that the development team found it appropriate to refund me only 1 jezebel :S, to keep the board fair?? how is this "appropriate"

    This is all I can think of right now, and please excuse me for any typo's i may have made. I wrote this on the top of my frustration. do believe me I was really friendly and polite to the dev team before, but since people are spending hard earned money I really felt I had to make this post since so many people getting robbed and mislead. ( if you pay for something and they take it away from you its just plain robbery)
    ** if you can collect thousands and thousands of euro's/dollars every day, and get extremely overpaid for what you give us in return, at least make sure the game is working proparly and honest!! **

    If you agree on any of these points or have a new issue, please bump this thread so the developers have no chance of missing this topic while it stays on top and doesn't get flooded to the seconed page.

    BartBink
    Bors-26

    EDIT: potions lost in calamity event seem to be succesfully rewarded.
    Tags: None
  • #2
    Their solution: ignore all player's complaints

    Comment

    • #3
      Up you go.

      Comment

      • #4
        I agree 100%- Kabam needs to try harder!!!!

        Comment

        • #5
          thanks a lot guys for your backup!

          Comment

          • #6
            Originally posted by BartBink View Post
            thanks a lot guys for your backup!
            Gj Bart.btw i think everyone got pots.

            Regards
            Jez
            bors-26

            Bumbadi bump

            Comment

            • #7
              hi JEZ!!! if someone can confirm that I will remove that from my list.

              The point about the Calamity event was mainly concerning you. I saw how much you must have spent on this event and you seem to have lost an aweful lot because of the rollback. Im really happy to see you are getting the number 1 spot as you deserve.
              good job btw and gratz with the Legendary War rewards!

              Comment

              • #8
                Pots was nice, but i've lost like 50+- summon stones, plus rewards from arena that should be deliverd that werent.
                Thank god i didn't summon any stones, just the promotion calamity pack... anyway..

                Lost LOTs of stuff

                Comment

                • #9
                  I also recovered my pots, like 300 each and just dropped a War lol, going for more

                  Comment

                  • #10
                    OK im gonna EDIT my comment about the pots not being returned back

                    Comment

                    • #11
                      bump

                      + shut down chat or this supid "add friends" offer..

                      Comment

                      • #12
                        chat is wasted now. and all for a arcane archer

                        Comment

                        • #13
                          Thanks for the detailed feedback on this latest update. We realize that it did not go out in a manner that could offer players the experience we wanted. I very much appreciate this list of suggestions as we are working to make sure that we not only deal with cleaning up after this release in the right fashion, but also that we adjust our future releases so as to prevent issues like this in the future.

                          ~Dash
                          http://willowreels.com/cialis-com/

                          Comment

                          • #14
                            Originally posted by Kabam_Dash View Post
                            Thanks for the detailed feedback on this latest update. We realize that it did not go out in a manner that could offer players the experience we wanted. I very much appreciate this list of suggestions as we are working to make sure that we not only deal with cleaning up after this release in the right fashion, but also that we adjust our future releases so as to prevent issues like this in the future.

                            ~Dash
                            It's actually quite easy to avoid most of these problems in the future - if you just spend more then 30 seconds testing an update before release. Most of these issues was clear right after the update.
                            All you need as a small beta server and 5-10 players or testers, who can spend more then 30 seconds testing. Most other developers have this.
                            It will smooth out releases as well as providing valuable user feedback BEFORE a **** storm like this.

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                            • #15
                              and up you go

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