The great new patch! (not)

[1920464]

So weekend is coming and I decided to list a few of this patch features:

1 - A lot of folks cant enter the game and are stuck in the loading screen.

2 - There was an summon stone arena up and it was charging 50 tickets per fight. A lot of people lost hundreds of tickets
because of that.

3 - The Calamity event where people spent hours and alot of money was reset. They claim they fixed it now! But we just lost
alot of tonics (I lost 20k myself)! Did they use a backup from what.. a day before the reset?

4 - Players lost cards that were stored in their treasury.

5 - Speaking of treasury.. oh my... thats my favorite feature! Someone with half a brain thought it was nice to remove our
chest where we had a collect all option and changed it to the brilliant attachments idea. Before (taking myself as example with
my 94/100 deck) I had to go to the chest, click "collect all" and I could enhance my cards. That was 2 clicks to do the job.
Now I need to: Get to the mail, click on attachments, open every message and click on collect. That is 14 clicks for the same
job. Someone on Kabam must think that more clicks = more fun! Taking in account that you need 262 (2* feeders) to take a 6*
card to level 60 thats ONLY 3668 clicks! YAY SO MUCH FUN!! I may actually get some health issues in my hand as a bonus for a perfect t4 card! (I know you guys promised to add 100 slots to deck space. Why not do it before this was changed!!! Or do it right now! I cant actually play since I cant enhance my cards!)

6 - Raids are bugged. People roll the highest number and dont get the prize they deserve!

7 - "The great new animations"! It looks like some of Kabam "engineers" came from a Unity 3d class and decided to implement
this great new graphic addition he just learned on this game. He forgot this is an strategy game not some asian action fighter!
This ugly effects just get in the way of what matters THE NUMBERS!

8 - ______________ (Space left to add those I missed. Or just add here all the bugs we had before and still are in the game!
Like the Arena refresh bug which reduce your GEMS!! The TIMEOUT issue in Arenas which reduce your streak! The bugged cards
descriptions. Dead teams still attacking. Karn archivement.. etc..)

So weekend is coming and I decided to list a few of this patch features:

1 - A lot of folks cant enter the game and are stuck in the loading screen.

2 - There was an summon stone arena up and it was charging 50 tickets per fight. A lot of people lost hundreds of tickets
because of that.

3 - The Calamity event where people spent hours and alot of money was reset. They claim they fixed it now! But we just lost
alot of tonics (I lost 20k myself)! Did they use a backup from what.. a day before the reset?

4 - Players lost cards that were stored in their treasury.

5 - Speaking of treasury.. oh my... thats my favorite feature! Someone with half a brain thought it was nice to remove our
chest where we had a collect all option and changed it to the brilliant attachments idea. Before (taking myself as example with
my 94/100 deck) I had to go to the chest, click "collect all" and I could enhance my cards. That was 2 clicks to do the job.
Now I need to: Get to the mail, click on attachments, open every message and click on collect. That is 14 clicks for the same
job. Someone on Kabam must think that more clicks = more fun! Taking in account that you need 262 (2* feeders) to take a 6*
card to level 60 thats ONLY 3668 clicks! YAY SO MUCH FUN!! I may actually get some health issues in my hand as a bonus for a perfect t4 card! (I know you guys promised to add 100 slots to deck space. Why not do it before this was changed!!! Or do it right now! I cant actually play since I cant enhance my cards!)

6 - Raids are bugged. People roll the highest number and dont get the prize they deserve!

7 - "The great new animations"! It looks like some of Kabam "engineers" came from a Unity 3d class and decided to implement
this great new graphic addition he just learned on this game. He forgot this is an strategy game not some asian action fighter!
This ugly effects just get in the way of what matters THE NUMBERS!

8 - ______________ (Space left to add those I missed. Or just add here all the bugs we had before and still are in the game!
Like the Arena refresh bug which reduce your GEMS!! The TIMEOUT issue in Arenas which reduce your streak! The bugged cards
descriptions. Dead teams still attacking. Karn archivement.. etc..)

This post is so full of truth!!

Kabam really needs to look at this! Deck space should be highest prio atm. Not promo after promo after promo.

This post is so full of truth!!

Kabam really needs to look at this! Deck space should be highest prio atm. Not promo after promo after promo.

Sorry but highest priority should be figuring a way that us (about 25% of players) that can't get into the game get into the game!

I will definitely quit this game if they don't improve mail attachment in next few days.

[uhunalayozo]

This post is so full of truth!!

Kabam really needs to look at this! Deck space should be highest prio atm. Not promo after promo after promo.

While the post is full of truth, we've addressed most everything here over the last day, so I don't know how much I should reiterate here. We are fully aware of the negative impact that this release is having on a lot of players' accounts. We are working on resolutions for basically every complaint listed here, as we know that these matters are quite important to our players. Our game team has been working hard putting in longer days than I can even express trying to make sure all of this is up to the standards that both we and the players expect out of this game.

While we restored the Tonics already according to our records, we realize that a lot of players still haven't regained everything they lost. Because of this, we will be returning to players all Stamina and Mana Potions that have been spent since the Calamity Event began on July 21 at 07:00 UTC. We have also extended the Calamity Event by one extra day to account for the down time.

Like I said, we are working to resolve each and every issue listed here, and while it may take a few more days, we should have resolutions for every issue that arose with this latest release. Also, like I have said elsewhere, all of our promos are planned and set up well in advance and do not have staff overlap with fixing the problems that came with this release. These two things (fixing issues and running promos) are not mutually exclusive. We are extremely sorry for all of the issues players have been facing, and are doing our utmost to make everything right.

~Dash

While the post is full of truth, we've addressed most everything here over the last day, so I don't know how much I should reiterate here. We are fully aware of the negative impact that this release is having on a lot of players' accounts. We are working on resolutions for basically every complaint listed here, as we know that these matters are quite important to our players. Our game team has been working hard putting in longer days than I can even express trying to make sure all of this is up to the standards that both we and the players expect out of this game.

While we restored the Tonics already according to our records, we realize that a lot of players still haven't regained everything they lost. Because of this, we will be returning to players all Stamina and Mana Potions that have been spent since the Calamity Event began on July 21 at 07:00 UTC. We have also extended the Calamity Event by one extra day to account for the down time.

Like I said, we are working to resolve each and every issue listed here, and while it may take a few more days, we should have resolutions for every issue that arose with this latest release. Also, like I have said elsewhere, all of our promos are planned and set up well in advance and do not have staff overlap with fixing the problems that came with this release. These two things (fixing issues and running promos) are not mutually exclusive. We are extremely sorry for all of the issues players have been facing, and are doing our utmost to make everything right.

~Dash

then are you guys working on those players whose lost cards in Treasury?

like me? I've lost 55 cards from my Treasury for no reason...I'm putting this game on hold...not touching it till I receive my 55 cards back...

Realm : Percival - 27
ID : Kavka

Appriciate your answer Dash.
But what baffles a lot of players, is how could you push and update with new inventory, that made things worse, without adding the extra deck space?
You guys know exactly how many cards players have in deck and inventory. Was there any thoughts as to how much negative effect the loss of space would have?

Almost nothing has changed...
The calamity was the only thing they "tried" to fix. I lost my first place because of this buggy update.. Potions won't make up for it..
If I was in charge of your team of developers I would take like a man and revert the update back in the very first day. You guys at least do database backups right?
Then you do your testing outsider the live game and put it back AFTER stuff is fixed.
Things can get even more broken trying to patch a running game! Actually don't know if I can call Heroes of Camelot a running game where so many active players can't play anymore!

for me the most concerning issue is everything thats inventory related.

I also lost a few important cards that im sending tons of tickets and emails for. ( with no luck still)
also if you make a basic summon worth 2000 rocks and your inventory is full they go to your attachment as a package.
in my case im always stuck at 93/100 which means i can never retrieve any of these cards unless i managed to get back to 90/100.