Forum Rules [Updated 12/21/2016]


Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.


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Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

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Rule 5: Respect the audience
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- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Kabaam customer service and missing gem issues. Aaron help?

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  • Kabaam customer service and missing gem issues. Aaron help?

    So over the last 2-3 weeks I have been losing idea why but gems are taken from my account. I don't have many but about 1000 gems just missing 200-300 here 50-100 there. I have made no less than 5 tickets for support. Almost every time the customer support guy Johnathan gives me less than what I am supposed to have coming back. My lady report said I am now down to 1 gem so good news I can't lose much more, bad news is over 1k gems are still missing and unresolved. Today he sent me another email CLOSING OUT my ticket again and said the gems were delivered back to me. When I log in I have 150 gems sent back not 1050.

    Aaron is this good customer service???? I just want to have my stats reset and I can't get to 1050 sinceKabaam keeps taking gems from my account....can I get some help? In the meantime I have opened yet ANOTHER TICKET to resolve this issue for the 6th time. Why do they close out tickets before the customer has a chance to see if its really resolved? They close out tickets so we have to open new tickets. I guess they do that for job security???

    Clueless in Seattle

    Cade# 02473653

  • #2
    So this was the response I got from Johnathan at customer support, this is such BS. I Ahave now lost an additional 103 gems since this was sent to me. How can this even be now I won a Karn Card and never got it. How can you have this many issues with your game and not take care of paying customers. I have been dealing with this gems issue for over 2-3 weeks...I cannot believe this outcome. AARON WHAT SAY YOU? If these types of problems do not get addressed you will lose more customers, if this doesn't get fixed im out of this game. I know one player means nothing to your overall profit line, but one after another will add up.

    Hello again!

    Thanks for getting back in touch with me. The game team was unable to verify your loss after careful investigation of your account. I hope this clears up everything for you but if not, please let me know so I can keep at it.

    Player Experience


    • #3
      You lost your gems probably due to connectivity issues while doing arena. Old bug that kabam didn't fix for 5-6 month already.

      They owe me more than 600 gems because of it but I gave up. Always receive nonsense responses like your one or they just close ticket because they claim it duplicate of already closed ticket ( of cause, if I didn't get back my gems I'd open another ticket if original ticket is closed!)

      Anyways the only safe way to prevent gem loss is not to stockpile gems. Use them right away and stay with zero or very low balance


      • #4
        Pretty bad deal, you would think a problem for 5-6 months would be fixed by now...anyway what an absolute joke. Way to take care of your paying customers.