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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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What's wrong with my account?

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  • What's wrong with my account?

    Aaron, as subject states I have a question to you. How come that since you guys start to add new cards to summon pools I am not able to summon even ONE NEW card. I see my guild mates are getting totem, arcane archer and all other shiny new toys (and they do it on daily basis) but I am not capable of summoning anything from new card pools.
    If I am lucky and summon finally 5* card It appears to be countless lady of the lakes, sir kays, treekins

    What I am doing wrong?

  • #2
    I have asked the same question and continue to be told that everyone's chances are equal when drawing cards, yet I continue to see the same names drawing 5*/6* cards on a daily basis, some even managing multiple times in a 24hr period. It's blatantly obvious that some players have much more increased chances than others, regardless of the rubbish Kabam Support persist with feeding the "unlucky" players. I'm also noticing that players using google apps are the majority in this category.

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    • #3
      happens to me too... same guildies are lucky... me i get 1 card every 3/4 weeks...

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      • #4
        Aaron I've spent 30 summon stones and got only one 5* why is this happening do u want people to give up on the game?

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        • #5
          Originally posted by Kizorri View Post
          Aaron I've spent 30 summon stones and got only one 5* why is this happening do u want people to give up on the game?
          3.3% chance for a 5 is actually fair. Ive heard of people buying 3 champ summons ($100/33 summons) and not getting any. I did 24 stones just a few weeks ago and every one were 3 stars. Legends are about 0.3%.

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          • #6
            you guys shifted my thread in totally different direction

            We all know there are players that can summon zillions good cards while other struggle to get one. And only answer we can expect would be luck of some players and bad luck for others


            But that was NOT my question

            I'd like to know how new cards/pool of cards added to summoning system. Is it possible that some users/group of users will not see them?

            Reason for such question is that in last 3 month since kabam started to add new cards to the summoning pool I haven't summon ANY of the new cards. I DID summon 5* cards and even 1 6* but none of the cards I've successfully summoned were from new cards

            I've got 3-4 Lady of the lakes, 3-4 Sir Kay, 2-3 Diamond Knight, couple Nathras (after I've completed my t4 from arenas), even one Vambriel but I've never was able to get Primal rider, Maiden, Totem, Mist Stalker, Ariel Champion and other new cards added to the pool. And that's not because I didn't try. I spend probably about 250-300 stones each month!
            And that's the reason I fear something wrong with my account setup.

            And I'd appreciate if Aaron would be able to check that as that may help not just me but other players that suffer from the same issue

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            • #7
              im having the same problems as u lavep..on top of that it seems impossible for me to even summon a 5*..but when i do its treekin,sirkay,lady of the lake,diamond knight.. always the same few..while i see guild feed the same people everyday summoning all the new fancy cards..idk how am i able to compete in the future if this continues.

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