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Missing shiverheart - case 01953546

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  • Missing shiverheart - case 01953546

    Hi Aaron

    Can you please look in to my case -- the tech, Damien, did inform me that:

    "(1) Additional Shiverheart has been provided. Please be sure to refresh your app in order to update your holdings.

    You can refresh the app by tapping on your Player Name > "?" > Force App Refresh."

    Problem is I cannot find this Force App Refresh option (not sure where to tap my player name etc.

    Can you please advise what/where I need to go?

  • #2
    Just completely close the app and re-open it, and it should hopefully be there.

    Comment


    • #3
      Where is mine T.T?

      Comment


      • #4
        I am still waiting for my shiverheart too

        Comment


        • #5
          Originally posted by Aaron_Kabam View Post
          Just completely close the app and re-open it, and it should hopefully be there.
          Hi Aaron - have tried this a number of times -- no luck so far -- do I need to confirm my account to make sure it was sent to the right one (though I'm sure I'm the only Lord Hagar)

          Thanks

          Comment


          • #6
            To other people having this issue - as Kabam advises - submit a ticket in the 'Help' > 'Submit a bug' section of the app

            They will respond

            Comment


            • #7
              I tried to submit a ticket...but I never got an answer...

              Comment


              • #8
                Originally posted by Lord Hagar View Post
                To other people having this issue - as Kabam advises - submit a ticket in the 'Help' > 'Submit a bug' section of the app

                They will respond
                maybe i am just blind but where do i need to send that ticket?^^ i go to submit a bug but what to chose then? i am still missing one shiver and want to report it. and sry for my bad english i am german over all xD

                Comment


                • #9
                  missing shiverheart

                  Originally posted by KnightrunnerKay4 View Post
                  maybe i am just blind but where do i need to send that ticket?^^ i go to submit a bug but what to chose then? i am still missing one shiver and want to report it. and sry for my bad english i am german over all xD
                  Hi aaron. I am having the same problem with this shiverheart card. I emailed three times and still haven't seen anything. It said it was sent to the game team but it's been over two weeks. I am very disappointed it's taking so long. But look into it please the case number is #01961819.

                  Realm. Bedivere-13

                  Name. Thevigilante

                  Comment


                  • #10
                    Please Aaron i beg you to check my account in case of the missing Shiver. I farmed two Shivers in the labyrinth and got only one as a gift. If you could check this you will see that i am not lying. Thank you.

                    Also where exactly do i need to write the ticket to? When i go to submit a bug i have many different categorys, which one to choose?^^

                    Greetings,

                    Knightrunner
                    Kay-4

                    Comment


                    • #11
                      Hi Aaron, same problem here, I got 2 shiverhearts from the labyrinth and one as a christmas gift, so I send a ticket for my second shiverheart and still no answer.
                      Please take a look into case #01989546

                      Thanks,

                      etoma
                      merlin-3

                      Comment


                      • #12
                        Thx Kabam. Yesterday i wrote my ticket for my missed Shiver and today i got him finally *____*
                        You guys are awesome. thank you so much. +1

                        Greetings
                        Knightrunner

                        Comment


                        • #13
                          Now I want to know why you got a shiv and I didn't...

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                          • #14
                            Dunno sry. All i can tell you is that i wrote to them in english and german. I got a german respond (since i am german obviously ^^). Got a quick and nice respond of them. Dunno if this helps you but wish you best of luck
                            Greetings

                            Comment


                            • #15
                              Always writing to them in english, even if my english is not so good. I'm still waiting for an answer and for my shiverheart too

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