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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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No support.

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  • No support.

    It is true there is no so called "support". Opened a couple of tickets with the reply in the lines of "you will be contacted" and then the ticket is closed. Where can I see the resolution? Or a solution ? (e.g. case 01957156).

    Now I'm even more upset because I'm a schmuck who gave you money. This is not a proper way to treat customers.

  • #2
    BuMP

    So it's the monthly issue. Write a ticket to support => "we'll assist you" => no answer=> post new ticket=> please refer to ticket no XXXXXXX.
    How on Earth is this Customer Support ? Or should I stop giving you money ? Please reply, Kabam.

    Comment


    • #3
      Kabam is an accredited company with the BBB (better business bureau) here in the US. go to their website (http://www.bbb.org/) and lodge a complaint. its a good way to get a company to recognize you.

      Comment


      • #4
        You have opened many tickets reporting the same issue, nobhead99. Most were closed as duplicates. One is still open and working. It has not been responded to since Friday because it was the weekend.

        I also advise you to title your tickets as something a bit more helpful than "C*nts." It will be easier to identify your problem and help you.

        Comment


        • #5
          I'll give you that and thank the Jesus for your reply. Still, I am a nob, so no surprise on my colorful language. Thought it would get someone's attention, but still no.

          Now, given the fact that somebody did bother to reply to a ticket, and then just go wank for three days, still doesn't make it any better. How long, I wonder, does it take for one to check an account? A: less than three days, if anything. And just to explain myself, when I used real cash to buy an internet service through your application, I think you can understand my (un)founded desire to receive it on the spot.

          Off topic, given this history of poor, poor customer service, what do you think entices people to buy Kabam stuff time and time again? Really.

          But all in all, thanks for taking your time to reply.

          BR,

          NobHead

          Originally posted by Aaron_Kabam View Post
          You have opened many tickets reporting the same issue, nobhead99. Most were closed as duplicates. One is still open and working. It has not been responded to since Friday because it was the weekend.

          I also advise you to title your tickets as something a bit more helpful than "C*nts." It will be easier to identify your problem and help you.

          Comment


          • #6
            why do you even play this game? if you hate it so much.

            Comment


            • #7
              Originally posted by Luteuel View Post
              why do you even play this game? if you hate it so much.
              Can you read? He is complaining about customer service not saying he hates the game. Your response is worst them a five year old

              Comment


              • #8
                Originally posted by Gawain9 View Post
                Can you read? He is complaining about customer service, not saying he hates the game. Your response is worse then a five year old
                ^Fixed that for you since proof reading is not a strong point for you.

                I don't know, I guess I can read since I posted to this thread in favor of him and when Aaron responded, revealing his true colors, responded as to why he played. So yes I can read, Mr. white knight on your shiny horse. Please, please save this "nod" from people like me.

                And thank you for your thought out, intelligent response back. I have been truly enlightened and have seen the error of my ways.

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