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Shiver and Support inexistent

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  • Shiver and Support inexistent

    Hi Aaron, i'm writing here because now i'm truly getting tired of this inexistent support.
    After your words about to open the ticket for Shiver Compensation (the other thread where you told us that now the support is notified about this issue), I opened one ticket two days ago, well until this morning never receveid in the mail the notification that the ticket was been receveid or took in work (the ticket was been opened as usually and confirmed with the number regurarly). After some words with the support because i have another problem with another ticket opened, they told me to open a new one. This morning i opened another one with the same issue, about the shiver compensation missed, i was regurarly online the 25th December and took one Shiver then eligible for another one.
    Please help me because i'm very tired of all this bug around (for the chronicles, i didnt receveid neither the Christmas gems, 4 in total and i was regurarly online, the support told me that the developer know the issue but take time to resolve the problem, puah but what bull**** i have to heard)

    Thanks in Advance

    user: iceita
    server: merlin-3

  • #2
    Will you please provide your case number(s)?

    Thanks,
    Aaron

    Comment


    • #3
      Hey Aaron thank you for your support i just opened a new ticket cause the past 2 i didnt take note about the numbers, i did believe that in the mail i could recover it but no email i receveid untill today so here the new ticket:
      #: 01957036
      Thank you again

      Comment


      • #4
        Aaron i have sed 2 tickets and recive no respond!
        here's the cases:
        01949915
        01956119
        Darth_Vader
        Gawain-9

        Comment


        • #5
          Hello,

          I also created SR #01931598 without any answer...
          Server: Gawain-9
          Nick: npf

          Thanks for any feedback.

          Comment


          • #6
            Aaron, can you resolve it? look wich awnsers i got from kabam.

            After open the first ticket, got it:

            Greetings!
            We appreciate you contacting us regarding your issues with Heroes of Camelot.
            Due to recent ticket volume, we want to sincerely apologize for not addressing your ticket in a timely manner. We want you to know that your report was received, and should your concerns persist, please respond to this email and let us know what you're experiencing. An agent will assist you as quickly as possible.
            Thank you for your support!
            Heroes of Camelot Team
            01931492

            After That, i awnser that mail and got no more awnser from kabam.

            So...Opened i new ticket and look what i got:

            Hi ,
            We have reviewed your request and determined that it is referring to the same issue you reported in case # 01931492 . Therefore, this case will be closed.
            Please refer to case # 01931492 for further updates.
            Thank you for contacting Heroes of Camelot Support.
            Heroes of Camelot Support

            And that ticket about refresh problem on arena and got no awnser: #01936111

            Still have both problems. Why kabam treate the customer of that form?

            kabam know the problem close the tickets and don't solve the problem.

            I hope you solve this

            Server: Gawain-9
            Nick: Darth Tyranus

            Comment


            • #7
              Just recive this:

              Thank you for contacting us. Unfortunately, this case has been closed.

              If your problem has not been resolved, please submit a new case and we will reply as soon as we can.


              I dont undertand people in our server recive and us nothing!

              Comment


              • #8
                Originally posted by Darth__Vader View Post
                Just recive this:

                Thank you for contacting us. Unfortunately, this case has been closed.

                If your problem has not been resolved, please submit a new case and we will reply as soon as we can.


                I dont undertand people in our server recive and us nothing!
                Aaron, How many tickets we have to open for kabam give to us what is our right?

                Comment


                • #9
                  Hey Aaron just an update, today i receveid notification and some general reply from the support and here i report the total ticket that i opened for the missed compensation for Shiver:
                  01946564
                  01954628
                  01957036

                  To all this ticket i receveid the same message:
                  Greetings!

                  We appreciate you contacting us regarding your issues with Heroes of Camelot.

                  Due to recent ticket volume, we want to sincerely apologize for not addressing your ticket in a timely manner. We want you to know that your report was received, and should your concerns persist, please respond to this email and let us know what you're experiencing. An agent will assist you as quickly as possible.

                  Thank you for your support!

                  Heroes of Camelot Team

                  Comment


                  • #10
                    Same here I request fair treatment and I made tickets but I only get automated & auto formatted replies.

                    01958494
                    01945731

                    Would be great if you could look into it. Sorry for the trouble.

                    Comment


                    • #11
                      Hello folks!

                      If you get a response from report, please make sure to read it carefully and make sure to reply if they have any questions. Sometimes, when our PX agents reply they ask questions in order to gain more information in order to help you. If you don't respond to these emails and questions, then we can't help you solve the issue.

                      I've noticed several Shiverheart tickets today are simply awaiting your answers. Some of these are 2-3 weeks old. So, if you have open tickets, please make sure you go back and check for any unanswered questions.

                      Thanks,
                      Aaron

                      Comment


                      • #12
                        Still not solved

                        Hi My ticket regarding the shiverheart seems to be returned without being solved

                        -------------------------------------------------------------
                        Greetings!

                        We appreciate you contacting us regarding your issues with Heroes of Camelot.

                        Due to recent ticket volume, we want to sincerely apologize for not addressing your ticket in a timely manner. We want you to know that your report was received, and should your concerns persist, please respond to this email and let us know what you're experiencing. An agent will assist you as quickly as possible.

                        Thank you for your support!

                        Heroes of Camelot Team

                        01953194


                        Originally posted by Aaron_Kabam View Post
                        Hello folks!

                        If you get a response from report, please make sure to read it carefully and make sure to reply if they have any questions. Sometimes, when our PX agents reply they ask questions in order to gain more information in order to help you. If you don't respond to these emails and questions, then we can't help you solve the issue.

                        I've noticed several Shiverheart tickets today are simply awaiting your answers. Some of these are 2-3 weeks old. So, if you have open tickets, please make sure you go back and check for any unanswered questions.

                        Thanks,
                        Aaron

                        Comment


                        • #13
                          Hey Aaron, im starting to lose my patience, i contacted the support replying to the last ticket i opened as you suggested in your last post and the reply from the support is that my ticket was been closed, now tell me i must continue to losing my time in this mode? Sorry to bother you but you are my last hope

                          Comment


                          • #14
                            Originally posted by iceita View Post
                            Hey Aaron, im starting to lose my patience, i contacted the support replying to the last ticket i opened as you suggested in your last post and the reply from the support is that my ticket was been closed, now tell me i must continue to losing my time in this mode? Sorry to bother you but you are my last hope
                            they will doing nothing, i think it now, after many tickets and no awnser.

                            Comment


                            • #15
                              Up for Aaron, untill today my issue is unresolved yet.

                              Comment

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