Forum Rules [Updated 12/21/2016]


Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.


These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.


Please make sure to stay updated on these rules by reviewing this page from time to time.


This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.

Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
See more
See less

Recent customer service experience poll

  • Filter
  • Time
  • Show
Clear All
new posts

  • Recent customer service experience poll

    I know I've been rough on you guys, but I have to give credit where it is due. The level of service that was displayed following the crash has been excellent. You guys gave a more than generous compensation and have the servers up pretty darn quick. Even though there may be people still waiting for compensation, I give you guys an A++ on today's display. Hope this is setting a new standard. Thanks again for the treats.

  • #2
    Agreed 100%. Downtime happens regardless of the reason, and the 10 summoning stone gift was much appreciated.


    • #3
      Kabam handled the downtime quite well. It had to be a pain to filter through the barrage of complaints. The compensation was a nice touch. Thanks!


      • #4
        Kabam did very good. Problems any computer and server has them nothing mutch u can do about it


        • #5
          This was a much better customer service response in comparison to past Kabam responses to large problems. One piece of advice would be to next time communicate up front that it will take 24 or more hours for everyone to receive their gift from the developers. It will save some of the instanteous grumbling from everyone about "where's my stones" if they don't get them right at the beginning. Otherwise thanks for how you handled it.


          • #6
            Voice your support if you are seeing the changes in game. Let the guys know it is noticed and appreciated.


            • #7
              I support with donations! nuff said!
              Things are improving yes but it was really bad at the beginning (mana, drop rates, stamina, etc.) and I hope all players are now on the same balance (especially regarding summoning). Keep it going guys.

              But yeah keep up the good work. Really really look forward to the next 2 updates coming, one with dungeons and the other who knows? Team boss battles & guilds?
              I really want to team up with other players on my server and kick some ***.


              • #8
                I have to give a big thanks to Aaron. The support which you can contact ingame has not done anything for me. Autorespone after autoresponse. However Aaron has restored almost all my cards and will also help me to regain the lvls of these cards. Since I am on kay-4 where many people have lost their progress due to the server reset. Most, if not even all, got helped by Aaron. So again thank you!


                • #9
                  …..bump….giggity…giggity goo!


                  • #10
                    That is fine and dandy for you still playin but for us that have been down for 6 days we get no joy and no response from Kasham


                    • #11
                      In my experience the customer service is very, very bad. How can you not reimburse someone who bought cards for ~40 euros and then loses them all (and about 30 levels) due to rollback. Customer service responds that they are too busy and won't handle the ticket.



                      • #12
                        Originally posted by TumtumT View Post
                        In my experience the customer service is very, very bad. How can you not reimburse someone who bought cards for ~40 euros and then loses them all (and about 30 levels) due to rollback. Customer service responds that they are too busy and won't handle the ticket.

                        When did you submit this ticket? If you submit a new one, they should have re-allocation protocols in place now. We had a discussion with customer service quite recently, and they should be providing compensation for players -- and, depending on what information you can provide and we can verify -- returning some cards.