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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Roll Back + Maintenance

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  • Roll Back + Maintenance

    Hello folks,

    We apologize, but Heroes of Camelot is currently down for maintenance. We understand that some players have lost progress, and we are working on the issue now. The current server maintenance is designed to restore that progress.

    Again, we are sorry for the inconvenience.

    Thanks,
    Aaron


    UPDATE: 10:41 AM PST

    Heroes of Camelot is back up and running.

    We are sorry for the inconvenience that the maintenance may have caused. As compensation, you will each receive 10 Summon Stones, 5 Stamina Potions and 5 Mana Potions. If something is still amiss, don’t fret. We are still working on it and will keep you posted.

    Thank you for your patience and understanding.

  • #2
    6 hours + 7 more hours is not "shortly" by any standards. I hope everything will be restored plus some sort of compensation for this downtime. We still remember stunts like: insane mana/stamina for new players and 100‰ drop rates which got us only a petty "sorry".

    Comment


    • #3
      I agree it wouldn't be a problem if I was sleeping for that time but I use my ally play this throughout the day and this maintenance has wasted time on leveling and get better cards and also arena points. Certainly this something for this error. Usually games like this that require regular maintanence should state when it is. Obviously this maintence wasn't scheduled. Maybe some free stamina and mana pots would be nice

      Comment


      • #4
        I'm just hoping I still have everything I worked for. If Dushan's deck appears in my treasury after the maintenance, I won't complain either

        Comment


        • #5
          13 hours maintenance..

          Comment


          • #6
            Ill be fine if all my cards are there.

            Comment


            • #7
              Game is back

              Comment


              • #8
                UPDATE: 10:41 AM PST

                Heroes of Camelot is back up and running.

                We are sorry for the inconvenience that the maintenance may have caused. As compensation, you will each receive 10 Summon Stones, 5 Stamina Potions and 5 Mana Potions. If something is still amiss, don’t fret. We are still working on it and will keep you posted.

                Thank you for your patience and understanding.

                Comment


                • #9
                  When will the compensation be distributed?

                  Comment


                  • #10
                    Sorry to say, but not online yet. Maintenance timer still counting around 5 hours remaining.

                    Already had the app restarted, game loads and stuck in 65% then maintenance timer pops up.

                    Running HoC in iPhone

                    Comment


                    • #11
                      Originally posted by N00bS41b0t View Post
                      Sorry to say, but not online yet. Maintenance timer still counting around 5 hours remaining.

                      Already had the app restarted, game loads and stuck in 65% then maintenance timer pops up.

                      Running HoC in iPhone
                      Game got back up, lost 5 rares and got downleveled 5 levels...nice

                      Comment


                      • #12
                        Try again, N00b. A couple servers took a bit longer to reboot.

                        Comment


                        • #13
                          It was a great idea fixing thing up but there is only one problem the rewards should somehow be given to everyone at the same time. Again I don't have them and others do. I'm ok with it cause I know I can get aaron to help out in a couple days after things calm down but the chat is exploding with complaints form ppl I haven't even ever seen before in chat making it impossible to chat with the normal people on line. Great idea and good compensation but please please figure out a way for everyone to get them at the same time.

                          Comment


                          • #14
                            i dont want a damn reward, i want my money back, thats bull**** i paid for cards, i lost cards and lvl. thats not ok !

                            Comment


                            • #15
                              Me too i dont want this 10 Stones i only want my legendarys and Ultra rares back i have payed for this and was farming bosses a Long time for a grat deck and now its all gone
                              I hope they can restore my Cards and there evo and lvl otherways i will stop the creditcard Transaction

                              Comment

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