Announcement

Collapse

Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
See more
See less

Connection time out

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Connection time out

    For past few hours not able to login due to connection time out

    It loads up to the main screen but before displaying news times out

    I know some other people had same issue but it started to work for them within 30-40 min. But I am still stuck.

    If anybody else experience same issue post here

  • #2
    Connection timeout

    I have connection timeout whole day.
    Can someone check what is the problem?
    There is city event that I want to finish
    My name is Tangra

    Comment


    • #3
      Stuck for 6 hours now, just great

      Darkscion
      Percival-27

      Comment


      • #4
        Connection Issues

        Great. I have the same problem here. Just wating for gaea answer my ticket.

        Comment


        • #5
          How you raise a ticket for this issue

          Comment


          • #6
            Login

            Originally posted by Tangra View Post
            How you raise a ticket for this issue
            This login problem has been reported and GAEA is working to resolve it.

            HOC_Sorceress
            Forum Moderator

            Comment


            • #7
              Reply

              Originally posted by HOC_Sorceress View Post
              This login problem has been reported and GAEA is working to resolve it.

              HOC_Sorceress
              Forum Moderator
              As I see I could not finish the city event. Today I plan to make a rush and take 7* cards for 175 and 250 000. I could not do it anymore. Is GEAE extend the event after the fix? I have miss today arena battles too.

              Comment


              • #8
                Login

                Originally posted by Tangra View Post
                As I see I could not finish the city event. Today I plan to make a rush and take 7* cards for 175 and 250 000. I could not do it anymore. Is GEAE extend the event after the fix? I have miss today arena battles too.
                It is terribly frustrating. I will pass along your requests.

                HOC_Sorceress
                Forum Moderator

                Comment


                • #9
                  I'm having this same problem

                  Gangrel Accept
                  Pellinore 99
                  ID 6481481 (I think)

                  Comment


                  • #10
                    When GEAE will fix this issue I continue to have this problem

                    Comment


                    • #11
                      Login

                      Originally posted by Tangra View Post
                      When GEAE will fix this issue I continue to have this problem
                      The latest I've heard is the announcement GAEA made on FaceBook https://www.facebook.com/HeroesofCamelot/

                      HOC_Sorceress
                      Forum Moderator

                      Comment


                      • #12
                        Hi hoc_Sorceress.

                        here problem solved, sorry that I could not finish the event, well, make up for lost time.

                        Hugs

                        Comment

                        Working...
                        X