Forum Rules [Updated 12/21/2016]


Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

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Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

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Generally, BE NICE. There is nothing wrong with being nice to each other.
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Ticket response time

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  • Ticket response time

    How long does Gaea usually take to respond to a ticket?

    my ticket (53949) is more then a day old and no response besides the automated mail.

  • #2

    Easy case - a day
    The longest case - 40 ish days and still workin on it
    Infamous Qba
    Guild: Vietnam


    • #3
      well it is a very easy one (messed up overlevel) so all they have to do is kick that dragon down 1 level


      • #4

        There was a thread about how to do it by yourself. Like year ago. Umfortunately Gaea may not undo your mistake, its not error in game its Your mistake :-( sorry
        Infamous Qba
        Guild: Vietnam


        • #5
          how to fix it yourself then? other then re-farming the cards?


          • #6

            But yourself i ment: you have to submit bug to right adress and "system" will demote card to lvl99.
            But it was at the time of KBM may doesnt work anymore. You have to check old threads. Or you can keep writing to Gaea
            Infamous Qba
            Guild: Vietnam


            • #7
              Gaea very ****

              Originally posted by W!cked Qba View Post
              But yourself i ment: you have to submit bug to right adress and "system" will demote card to lvl99.
              But it was at the time of KBM may doesnt work anymore. You have to check old threads. Or you can keep writing to Gaea
              In my friend case , Gaea deny demote LV. from Lv.70 to Lv.69.
              Gaea tell careful when enhance 7* card. Very bad support Gaea.

              Kabam manage & resolve better Gaea , Bra Bra Bra.
              Neverland Guild
              Realm 13 : Bedevere


              • #8
                Ended up releveling it as gaea refused to downlevel it.

                bosses were dropping left and right, so that wasn't the issue, golden **** are, had to refarm them to be able t4 this dragon.