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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Gaea customer service

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  • YIPSEE
    replied
    Originally posted by Gabor Laszlo Szegedi View Post
    There is negative and there is positive example. Me negative. I had GK issues and gaea did not answer even weeks. So you know hell!
    Now i think so with you , I'm negative & stop pay money too.

    Good luck Gaea , I tell Thomas (Gaea) already & if not resolve my case until fair fair them will loss my money.
    Me is Good customer.

    Leave a comment:


  • Gabor Laszlo Szegedi
    replied
    There is negative and there is positive example. Me negative. I had GK issues and gaea did not answer even weeks. So you know hell!

    Leave a comment:


  • YIPSEE
    replied
    Originally posted by Shaka View Post
    Yes.... i am french.... support french----> Thomas the good job
    Shaka Really??? maybe your case is easy problem. Thomas will quickly resolve your problem.

    In my case Thomas can't resolve & tell Gaea system is strong no have any problem sure.
    Thomas answer back to me by Polite words but deny responsibility from Gaea system Bra Bra Bra...!!!!!
    But I'm not believe Gaea system because i see a lot of bug every time , some ppl no got reward from arena & send ticket already but no response from Gaea .... Whoop Whoop this is strong system in HOC game?

    Regard

    Leave a comment:


  • Lord_Sauron
    replied
    Sounds like you never had to deal with Dylan "i'll torture you till you" P(ee) and other heavyweights from Kabam support.
    From my interactions with them so far, I've found Gaea support to be MUCH better than Kabam's.

    Leave a comment:


  • Valifonso
    replied
    We have been waiting 9 days for the Valor rewards.
    I hope I don't have to deal with this for 30 days

    Leave a comment:


  • W!cked Qba
    replied
    Problem

    Hey Marc
    If problem is easy to fix Gaea solves it quickly. I ve stuck on 2 unsolved - i keep reciving same email from "zendesk" software for past 30 days.
    But fingers crossed
    Lol

    Leave a comment:


  • Wolf_of_shadows
    replied
    yes. Fixed my old account

    Leave a comment:


  • KraFt
    replied
    I have also talked like two times for few days with two different people from support. Can't say that I got any profit from that in the end but the conversation was not copy-paste/computer answers.

    Leave a comment:


  • Shaka
    replied
    Yes.... i am french.... support french----> Thomas the good job

    Leave a comment:


  • Marc3012
    started a topic Gaea customer service

    Gaea customer service

    I would love to know if anyone has actually had a ticket legitimately solved by gaea customer service, as opposed to just receiving either a copy and paste response or an auto reply email from their support. From what I've seen these things never get seen by human eyes, which explains alot about the game.
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