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Prove that KABAM can lie in to your face

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  • #1

    Prove that KABAM can lie in to your face

    I will post whole conversations here, my gk went from 9/20% to inactive, support gave me promisse that they will get me back to that level

    So conversation went like this

    1. Support

    "Hello,

    Thank you for taking the time to write in. I understand that you are having concerns regarding discrepancies with the Grail Knight subscription lost and level getting dropped.

    I certainly understand your concern regarding this issue. Before I can proceed any further, I'd request you to reply back to me with as much information possible regarding this issue including the following details as this will help me investigate and to help resolve it for you.

    1) Exact date you made the Grail Knight Subscription purchase and the Gems used for the same
    2) Screenshot that you receive after clicking on the 'Join' tab of the Grail Knight feature

    Hoping to hear back from you soon.

    Regards,

    Lance
    Kabam Support

    -then my response

    "This are screens u can check dates on images, don't know exact dates or gems used, u calculate how much gems and offerings is needed to get that level 9"

    2. support

    "Thanks for getting back to me. I am Sam and I will be assisting you further.

    First and foremost, I want to be sure we can restore you to what you previously had. To do this, I've granted 630 Gems to your account for a new subscription purchase. Additionally, I've granted 200 Handful of Offerings to your inventory each granting 200 Devotion. This will help in returning to your previous Grail Knight level.

    I also want to assure you we are diligently looking into this issue to help all affected players. We want to do everything we can to resolve this issue for you and everyone else and I truly appreciate your patience as we work towards this resolution.

    If you have any more questions or concerns regarding this matter, please let me know and I will do my best to answer those for you as soon as possible. Otherwise, have a wonderful rest of your day.

    Thank you for playing Heroes of Camelot!

    Regards,

    Sam
    Kabam Support"

    me: "Hi Sam, 630 gems + 200 offerings didn't get me to level 9, I attached screenshoot of prove, just to help u i check how much is one offering worth at level 8 and it is 0.58% so pls do math again and get me to that level nine, event is soon i need my stats maxed"

    3. Support

    "Thanks for getting back to me. I can certainly understand that you will not be able to upgrade the Grail Knight level to 9, however, we do have allocation limits and guidelines which need to be strictly followed. In this case, I have crossed my limits and allocated 50 more Handful of Offerings to your account, please note that this is the best best compensation I can offer you.

    I hope this information is useful to you.Thank you for understanding in this matter. Have a great day ahead. Happy gaming!

    Regards,

    Sam
    Kabam Support"

    me: "I used all off offerings and used mine and tried gk wheel with 41 token and didn't reach level 9, I'm stuck at 93%, just as reminder what u said and your word u gave to me, i attached screen off your replay where u stated that u will get me back to level 9, your word friend, when u do that i thought u are obliged to keep that otherwise we can say u lied to customer, pls take look at screenshot and say to me that u lied that u will get me back to level 9 and reminder more i used my gk tokens and offering which i earned hard way, thx in advance"

    4. Support

    "Thanks for getting back to me.

    I am sorry to know that you were unable to upgrade the grail knight level to 9 with the Handful of Offerings that are given you. However, I will not be able to allocate any more Offerings to your account, as I have informed you earlier, this is beyond the allocation that we generally offer.

    As we have provided an answer to this inquiry,this case will now be closed. If you encounter any other issues in the future, please feel free to open a new support case and we would be happy to look into that for you!

    Regards,

    Sam
    Kabam Support"

    U know what is the best thing, when I loged in for event rewards, my GK was inactive again from level 8/90%!!!
    What to say about all this, guys complain to google, apple, BBB and ask for refund, they can give u refunds for 6 month backward, this is shamless from them. I will keep playing and keep complaining, ask for refunds and use their every bug, u name it wrong summon pack up, i will buy it and ask refund from google for false advertise, etc...

    How they treat US CUSTOMERS/PLAYERS, we should treat them same way, I have every right to play this game and enjoy, don't tell me uninstall or play another game, when u f... up u fix it, why should we tolerate all those bugs without proper compensations and they will make millions on us, ppl don't be foolish they are using all situations what they can to squeez money, u should do same, thx for reading and sorry for long post
    Tags: None
  • #2
    Originally posted by shana0427 View Post
    I will post whole conversations here, my gk went from 9/20% to inactive, support gave me promisse that they will get me back to that level

    So conversation went like this

    1. Support

    "Hello,

    Thank you for taking the time to write in. I understand that you are having concerns regarding discrepancies with the Grail Knight subscription lost and level getting dropped.

    I certainly understand your concern regarding this issue. Before I can proceed any further, I'd request you to reply back to me with as much information possible regarding this issue including the following details as this will help me investigate and to help resolve it for you.

    1) Exact date you made the Grail Knight Subscription purchase and the Gems used for the same
    2) Screenshot that you receive after clicking on the 'Join' tab of the Grail Knight feature

    Hoping to hear back from you soon.

    Regards,

    Lance
    Kabam Support

    -then my response

    "This are screens u can check dates on images, don't know exact dates or gems used, u calculate how much gems and offerings is needed to get that level 9"

    2. support

    "Thanks for getting back to me. I am Sam and I will be assisting you further.

    First and foremost, I want to be sure we can restore you to what you previously had. To do this, I've granted 630 Gems to your account for a new subscription purchase. Additionally, I've granted 200 Handful of Offerings to your inventory each granting 200 Devotion. This will help in returning to your previous Grail Knight level.

    I also want to assure you we are diligently looking into this issue to help all affected players. We want to do everything we can to resolve this issue for you and everyone else and I truly appreciate your patience as we work towards this resolution.

    If you have any more questions or concerns regarding this matter, please let me know and I will do my best to answer those for you as soon as possible. Otherwise, have a wonderful rest of your day.

    Thank you for playing Heroes of Camelot!

    Regards,

    Sam
    Kabam Support"

    me: "Hi Sam, 630 gems + 200 offerings didn't get me to level 9, I attached screenshoot of prove, just to help u i check how much is one offering worth at level 8 and it is 0.58% so pls do math again and get me to that level nine, event is soon i need my stats maxed"

    3. Support

    "Thanks for getting back to me. I can certainly understand that you will not be able to upgrade the Grail Knight level to 9, however, we do have allocation limits and guidelines which need to be strictly followed. In this case, I have crossed my limits and allocated 50 more Handful of Offerings to your account, please note that this is the best best compensation I can offer you.

    I hope this information is useful to you.Thank you for understanding in this matter. Have a great day ahead. Happy gaming!

    Regards,

    Sam
    Kabam Support"

    me: "I used all off offerings and used mine and tried gk wheel with 41 token and didn't reach level 9, I'm stuck at 93%, just as reminder what u said and your word u gave to me, i attached screen off your replay where u stated that u will get me back to level 9, your word friend, when u do that i thought u are obliged to keep that otherwise we can say u lied to customer, pls take look at screenshot and say to me that u lied that u will get me back to level 9 and reminder more i used my gk tokens and offering which i earned hard way, thx in advance"

    4. Support

    "Thanks for getting back to me.

    I am sorry to know that you were unable to upgrade the grail knight level to 9 with the Handful of Offerings that are given you. However, I will not be able to allocate any more Offerings to your account, as I have informed you earlier, this is beyond the allocation that we generally offer.

    As we have provided an answer to this inquiry,this case will now be closed. If you encounter any other issues in the future, please feel free to open a new support case and we would be happy to look into that for you!

    Regards,

    Sam
    Kabam Support"

    U know what is the best thing, when I loged in for event rewards, my GK was inactive again from level 8/90%!!!
    What to say about all this, guys complain to google, apple, BBB and ask for refund, they can give u refunds for 6 month backward, this is shamless from them. I will keep playing and keep complaining, ask for refunds and use their every bug, u name it wrong summon pack up, i will buy it and ask refund from google for false advertise, etc...

    How they treat US CUSTOMERS/PLAYERS, we should treat them same way, I have every right to play this game and enjoy, don't tell me uninstall or play another game, when u f... up u fix it, why should we tolerate all those bugs without proper compensations and they will make millions on us, ppl don't be foolish they are using all situations what they can to squeez money, u should do same, thx for reading and sorry for long post
    I wouldnt consider that lying in anyway.

    The way i read the back and fourth between you and kabam support was that they said that "i want to be sure we can restore you to what you previously had".

    Emphasis on the words he/ she said " I "want" to be sure we "can".

    He or she said want which practically means that they will try their best to bring you back to what you previously had.

    When he or she said "can" they meant they were going to do it, which with put together from the last word it simply states we will try are best to restore you as close as we can to what you previously had.


    It would of been lying if they used the word "will" instead of "want", because "will" is them guarenteeing you that you will get back to what you had.



    And the fact that whoever went above and beyond their guidelines that the devs set out for them to give you 50 more fruit baskets was a sign that they did everything they could + possibly "off book" giving you that extra fruit.


    But i will say that their devs should increase the max guidelines for restoring players who lost their gk, so they can and will get whoever back to what they had gk wise.


    I hope this helped clear things up for you.



    TheLaw

    Comment

    • #3
      I know it sucks but you are lucky Kabam even got back to you! Many of us have not even gotten a response let alone any sort of compensation for our lost GK or levels.

      Comment

      • #4
        Very lucky man. They give compensation to you.

        Comment

        • #5
          keep emailing them

          Guy u need to be persistant, keep emailing them until u get to them, i got another 630 gems and 200 offerings, for last gk that went inactive, they will compensate u, take screens when your gk is active, if u need take screen everyday

          Comment

          • #6
            GK Levels has the chance of Copying to alt servers when you change from one server to another. So if you are GK7 and you swap to a GK0 server, there is a chance that you GK7 will get copied to that sever. but if it does not and you change back, there is a chance the GK0 is copied to your GK7 server and thusly, losing your GK7.

            Comment

            • #7
              Originally posted by shana0427 View Post
              Guy u need to be persistant, keep emailing them until u get to them, i got another 630 gems and 200 offerings, for last gk that went inactive, they will compensate u, take screens when your gk is active, if u need take screen everyday
              This. I had to bring up my lost GK so many times when they took forever to restore my current account. They gave me most of the GK, I lost.

              Thing is they'll work with you if you're not spazzing, but you have to get on their case when they're not responding to you.

              Comment

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