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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

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These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

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We reserve the right to remove any message board content without notice for any reason.


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Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

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- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
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Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
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- Do not post using the color red. This color is reserved for moderators.
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Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
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Generally, BE NICE. There is nothing wrong with being nice to each other.
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Gk error

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  • #31
    another issue case 03794123

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    • #32
      bump for help

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      • #33
        Username: Nemesis
        Realm: Gawain 69

        Was GK 9 with over 400 days membership.

        Case : 03786892

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        • #34
          Lost gk days

          My gk became inactive I was lvl 7 and 55 days left

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          • #35
            username : DarknesRPHD
            was GK 7 with (500-4000 days) membership.
            Email : [email protected]
            world : 46
            More informacion ? PM

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            • #36
              I am really upset and unhappy on this, 8 DAYS PASSED AND NOTHING HAPPENED YET
              I got one email on this last Tuesday that you are looking at this, now one week later today(this Tuesday) I got another email wrote "Since your support ticket is now answered, would you please let us know how we did by giving us your valuable feedback?" ARE YOU KIDDING ME? so this is how you close your ticket? are you running business or are you just fooling around? you just took players' GK level which cost money and time then pretend nothing happened?

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              • #37
                NEM HISZEM EL (in english: "I don't believe it&quot

                WTF???

                I lost my GK third time.... It started when the new cards came in monthly reward.

                First i had GK9 with 410 day
                Second i had GK5 with 6month
                Thrid i had GK4 with 20 day

                I could not collect the free rewards, no mana/stamina bonus, no free gift from GK....
                I wrote to you, i did everything what you want (send screenshot....) and nothing happened.

                KABAM or GAEA: I promise, i don't collect these rewards, but give me MANA BONUS

                (i wont spend for GK again... i lost ~1500-2000 gem because the GK error)

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                • #38
                  We apologize that you experience issues with GK and for the delayed reply here. These issues have been reported nevertheless. Unfortunately, we have to ask you for more patience. Since we understand the frustration that these issues have might have caused, we are looking into other options, which might help you with your GK. For instance running related arenas more frequent, so you have the chance to win your progress quickly back as a first step.

                  Furthermore, we would like to ask you that you explain more detailed what you did in the game before you experienced these issues. For instance, did you change realms, how often and how much time pasted before you lost your progress? Or did you use any software etc? The more detailed your reports are, they more easier it is for the developers to find the cause. In case you use any 3rd party software, please stop using it. We don't take any responsibility for issues, which are caused by them.

                  Since developers do not track the forum, please keep reporting your issues via tickets. Even if you might not receive a satisfying reply, your report is tracked and forwarded. Sending multiple reports on the same issue is not going to be more helpful for your cause. Actually it wastes your and our resources to help you.

                  Thank you for your understanding and we apologize again for any caused inconvenience.

                  Comment


                  • #39
                    Originally posted by Gieremund View Post
                    We apologize that you experience issues with GK and for the delayed reply here. These issues have been reported nevertheless. Unfortunately, we have to ask you for more patience. Since we understand the frustration that these issues have might have caused, we are looking into other options, which might help you with your GK. For instance running related arenas more frequent, so you have the chance to win your progress quickly back as a first step.

                    Furthermore, we would like to ask you that you explain more detailed what you did in the game before you experienced these issues. For instance, did you change realms, how often and how much time pasted before you lost your progress? Or did you use any software etc? The more detailed your reports are, they more easier it is for the developers to find the cause. In case you use any 3rd party software, please stop using it. We don't take any responsibility for issues, which are caused by them.

                    Since developers do not track the forum, please keep reporting your issues via tickets. Even if you might not receive a satisfying reply, your report is tracked and forwarded. Sending multiple reports on the same issue is not going to be more helpful for your cause. Actually it wastes your and our resources to help you.

                    Thank you for your understanding and we apologize again for any caused inconvenience.
                    Hi,

                    Well I think this issue is caused because of changing realm. During last event i went to another realm where my friend is ther but during event nothing happened but when event ended and individual rewards received my gk falls from lvl 9 - lvl 2. And now not able to play with gk 2. This is not happened 1st time earlier also when balor nm event also my gk falls to gk 8 but that was easily upgradeable to gk 9. But from gk lvl 2 to reach gk lvl 9 is lot pain full. I'm not gonna spend a penny to back gk 9 and again it will fall in next event.

                    Hope you should focus on issues of gk issues fall because of changing realms rather than 3rd party software if any found using it simply ban the player.

                    Ty.

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