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Gk error

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  • Gk error

    my GK is became inactive i was at lvl 9 and having more than 60 days left

  • #2
    Gk error after januari 31 city event end.

    SERVER KAY 64
    MY GK 9 FOR 1 MONTH LEFT
    AFTER CITY EVENT
    MORNING BECAME GK 0 AND INACTIVE

    I LOST HOW MANY GEMS TO MAKE IT TO GK 9 ????

    KABAM HELP FIX THIS PROBLEM, YOU CAN SEE THE HISTORY MY CITY EVENT.

    I also submit THIS CASE WITH CASE # : 03786205

    TODAY FEB 1 2016
    LAST GK9 IS LAST NIGHT JAN 31 . 2016

    LOOKING FORWARD YOUR ANSWER AS SOON AS POSSIBLE ( THOUGH TO MAKE GK0 TO GK9 )

    Comment


    • #3
      I am in Arthur-21. In the name of the only one

      Comment


      • #4
        MY GK 7 this morning SHOCK ME .. ALL IS LOST became GK ZERO

        server KAY 64
        AFTER CITY EVENT END. i LOGged IN...............................MY GK IS ZERO ?????

        help !!!
        use to have 207 stamina, NOW BECAME 181 ??

        Comment


        • #5
          Same here, GK turned to level 0 from level 8

          Realm Uther 14
          I was at lvl 8 and having around 60 days left, now my GK is became lvl0 and inactive

          I also submit support application case # : 03786332
          Please fix it asap, thanks

          Comment


          • #6
            SAME here. CASE 03786400

            realm KAY 64
            I WAS GK 6 , now just logged in became GK 0 INACTIVE

            please fix it asap too.

            Comment


            • #7
              CASE #03786406

              Same here
              please fix it asap,

              KAY 64
              it was GK 6 near 7, now became BIG ZERO inactive.

              thanks kabams

              Comment


              • #8
                Nefarias
                Bors-46
                Ticket Number: 03786121

                My GK also became inactive with approximately 40 days left. I was GK 7 with 28-30%. I have heard from others that this has happened to, Kabam only provides around 30 offerings, 120 gems to reactivate one month (despite how long the player had left), or if you are lucky both. That is absurd. You should not punish players for your mistakes. Ensuring that they are returned to their GK level is the least you can do and that doesn't resolve the issue of monthly summons. Now that we are all inactive, each player will have to work back through the monthly summon pool starting with Vamp Morgana. This means, in my case, I will have to wait an additional month for Godfreddy and Lancelot the Fallen. Putting us a month behind is hardly making us whole again.

                If your solution is to issue gems and offerings, first, you need to ensure that you issue enough. Players either work hard to get enough offerings or spend a substantial amount of money to earn their GK rank. To strip them of it due to your mistake is ridiculous. Second, the monthly summons issue needs to be addressed. Though some may be excited about the opportunity to get another Vamp Morgana, others are not. I for one need Godfreddy and Lancelot the Fallen, and I certainly do not feel as though I should have to wait a month longer than everyone else who were unaffected by this error.

                That said, I realize that these complaints typically fall on either deaf and/or uninterested ears. However, it would be nice if a GM commented, specifically addressing each of these issues and whether Kabam/Gaea intends to resolve them. In light of this, I will ask a couple explicit questions that do not warrant general responses:

                Is each player going to be restored to whatever GK level they were prior to the error, or are you going to issue some blanket response where each player gets a month of GK and enough offerings to make it to GK 4?

                If you plan to simply issue gems and offerings, are you going to compensate players for resetting their monthly summons progress, or do you plan on simply ignoring this issue and leaving your players worse off due to your own mistake?

                Comment


                • #9
                  Still inactive till now

                  waiting.....

                  Comment


                  • #10
                    Gk

                    Lucan 97..no action on loss of gk..we have paid for this..you have breached your own t&c..please address ...

                    Comment


                    • #11
                      how long is to FIX this GK lvl ?

                      how long to wait kabam to fix this GK ?

                      Comment


                      • #12
                        Help for m'y friends. Server tristan-48 ... Cg inactif

                        Ismail94320 cg 7 42 Days

                        Zeus cg 8 10 Days

                        Comment


                        • #13
                          Over 400 days gk membership disappeared

                          Gawain 69
                          Nemesis
                          Please look into this. I was gk 9 yesterday with over a year of membership left, and as now now it says im inactive

                          I also put in support ticket, but finally it is fixed soon

                          Comment


                          • #14
                            Excalibur-90
                            young_brunnete

                            I got a bug when i switch to other realm
                            and when i go back to Excalibur-90 my GK is inactive.
                            Please fix it soon.

                            Comment


                            • #15
                              My gk went from gk9 45% to gk 9 1% after nightmare event then I got it back up and after normal event I went from gk 9 53% down to gk 8 99.68% I was lucky but kabam it tool alot of work to get it that high and alot of money

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