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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

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SET RULES

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Guildwar tokens missing from the reward? Make a ticket!

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  • Guildwar tokens missing from the reward? Make a ticket!

    From now on I'll screenshot every gw reward without tokens and make a ticket about it.

    Hopefully more people will join this initiative, to increase the chances of them fixing this known bug.

  • #2
    If the amount of itemtypes to be awarded is an issue, just give the base rewards in a chest, with eventual bonus rewards in a seperate mail.

    Alternatively remove arrows and bandages from the reward, as people have pages full of that stuff and cannot use them for anything.

    Comment


    • #3
      Im missing tokens too !!!

      Comment


      • #4
        ill join havent had guild tokens in 7 days
        Room Service CBD

        Comment


        • #5
          I don't mind playing gw with bugged buildings having 1.5-5k lp, bcos till now we have face all guild have same scenario same like us so doesn't make any difference.

          But which really annoying & frustrating thing not getting gw tokens rewards this really sux. Since this season has started I've got gw tokens only 2 times 1st was 31 tokens & 2nd time it was 98 tokens tho I'm gk 9 and we are in diamond league now since couple of days & started with platinum league.

          And I've excepted the fact that kabam is not going to bother about this issues . bcos is not directly or indirectly related to gems.

          Even I've submitted tickets many times always get same answer bla bla copy & paste answer. We have contacted the game team & have confirmed with them that the gw tokens rewards system is working as it's intended to.

          Comment


          • #6
            Also if you make tickets, ask for higher up support/it being forwarded to someone who can add tokens or alter the amount you have.

            The regular support employees say they are unable (unwilling?) to give you the rewards you are supposed to receive.

            Comment


            • #7
              UPDATE

              Hello

              Thank you for your response. Firstly, we apologize for the frustration and confusion this issue had caused to you. 

              I've gone through your response in detail and we do understand that you had raised two separate tickets for two separate occurrences of missing the Guild War rewards. Please know that as this is a known issue to our Game Team as our players are facing issues with not able collect their Guild rewards on different occasions and this could be the reason the previous case got closed. Please be assured that we had provided your information to the Game Team and we are looking to resolve this issue very soon for all our players. Once this issue is fully resolved, we are hoping that the Game Team would do the needful for all affected players. 

              That being said, I do not want to leave you empty handed. I've gone ahead and allocated 2 Grail Knight Tokens to your game account as an accommodation for any frustration these issues are causing you. 

              You have been a very patient customer and I really appreciate your co-operation for the same. Thank you for your understanding with this matter.

              Regards,

              Art
              Kabam Support

              ---------—---------—-—-------------
              Hello Art,


              Since you hereby have proven to be able to award tokens, why did you chose to award redundant ones?


              The tokens that are missing are guild tokens for the summon linked to them.


              Still looking forward to receive appropriate amounts of guild tokens. If you personally are unable to award those, please forward this to someone who can.


              Regards,

              Comment


              • #8
                Guild Tokens are missing three days in a row, lyoness' guild rewards are missing since event, guild war is even more bugged than last season, well im really looking forward to new features (irony)

                Comment


                • #9
                  Still missing guild war tokens too here.

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