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Perma ban for Kabams bug?

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  • Perma ban for Kabams bug?

    So, doing the event, trying to hold on to 5th place, get the reconnect message and hit ok. So this normally gives you the 1/2 hour ban Kabam doesn't care about. Now I get a message just saying account banned without any time table for unbanning. I'll send an email of course, but from what I read here, the emails are responded to with a form letter that basically says "too bad, we think you cheated". You will be damned sure I'll be finding a phone number for this thieving dipwads.

  • #2
    Goodbye hacker .


    • #3
      Originally posted by VDG View Post
      Goodbye hacker .
      Anyone else have this experience?


      • #4
        Originally posted by Lex Talionis View Post
        Anyone else have this experience?
        Well, I wont say what other steps I took aside from sending a report in to the robot, but somehow the ban has been lifted. That didn't take long. Seems Kabam has a few good folks at coorperate


        • #5

          Originally posted by Lex Talionis View Post
          Well, I wont say what other steps I took aside from sending a report in to the robot, but somehow the ban has been lifted. That didn't take long. Seems Kabam has a few good folks at coorperate
          So I did get the Robot response from "Ben"

          So, as many others I was not "scripting" but was banned because of a known bug. As you can see in the robot reply below they claim to have investigated. This is a no win for them. They are either lying to a customer or their investigating team is lacking. I'm not sure what the legal ramifications are for falsifying information to a customer via email, but I sent it off to a young lawyer friend just in case. Kabam boasts of its profits on some of the hiring sites out there. Seems juicy

          This bug has been going on for what, 6 months?

          I wont tell you what the workaround was to get the ban lifted because the support team seems just spiteful enough to re ban someone. But if you have the same thing happen to you, do a little research online and don't accept the robot reply as gospel.


          Thank you for taking time to share your concerns about your account been banned.

          Your recent actions in game were a violation of our Terms of Service, and due to this, corrective action has been taken on your account. This action had to be taken in order to protect the game play experience of our other players.

          Our Game Team recently identified several Players who were using scripts in the recent City event, and this was causing problems within the game for other Players. This account was identified as one of the accounts using scripting.

          I certainly know this could be pretty confusing, but our Moderation Team has reviewed this matter thoroughly and determined this to be the best course of action. At this time, we cannot provide any further information regarding this. The decision made by our moderation staff in this instance is final and not open to appeal.

          You may review our Terms of Service here:


          Kabam Support


          to Kabam

          So , Ben. I see you are still using a form letter sans investigation. I also see that you allow botters using scripts to run rampant. You are also aware that there is a bug being IGNORED by your company where when you hit ok during reconnect that you get banned. You may have not read this auto reply so I wont fault you for sounding like an uncaring robot. We both know this ban stemmed from a bug, we both know nothing was investigated and we both know that the support staff at Kabam does nothing except hit reply and the form letter response.

          What you may not know is that if you actually call the main office in SF someone actually takes the time to see that the reason a customer is unhappy is that Kabam has failed to fix an ongoing bug. I know you aren't motivated to provide customer service because you have successfully created an environment where kids spend countless dollars trying to win. Somewhat like complaining to the post office, why fix anything if people throw money at your regardless.

          So thanks for hitting the reply button. I'm sure you need to do it many times per day for the same Kabam problem.